We have been driving cars from the Hennessy's for years and have never been disappointed, from the service department to sales to the main office. Everyone treats you like family and goes above and beyond to make sure you are satisfied. We have worked specifically with John Hennessy (owner), Jack Daniels (car sales) and Jim Rodda (service). Each have interacted with us with great patience, understanding and endless knowledge. We would never buy a car or get our car serviced (even a simple oil change!) anywhere else!
expensive oil change.
I have a ford truck which I take to this dealer once a year for an oil change as I drive it very little. The last two years I had a coupon for $18.95 which was a good deal.
This year, in November, I received a $10.00 coupon in the mail. I figured this would save me some money.
I was the only oil change so I thought an hour was a little long to wait. Finally a guy came in to see me and show me a drain plug and explain that I need a new one cause the gasket/washer on it was worn. I said okay thinking it would add a couple bucks to the bill.
I was shocked when I paid $45.00 for an oil change after presenting a $10.00 coupon. The drain plug was $13.00 or something of that order and the bill had so many figures of debits and credits I think a CPA was needed to fully understand it.
I sent the Manager an e-mail explaining they got my donation and I could never come back after that. He never sent a response back.
The real kicker here is they were so concerned with ripping me off in the service department I cant considered buying a new vehicle there which I am now in the market for. Does anyone out there know of an honest dealership I can buy a new truck from. I SURE CANT TRUST THIS ONE.
Great Service!!!. My husband and I purchased a truck from Corey Hoffman. He was very friendly, offered great service, and helped us to find exactly the vehicle we were looking for! He also did everything he could to get us the best price for the truck as well as the car we traded in. We will definitely come back for future purchases!
Surprisingly nice experience.. I worked with a wonderful young man (Corey) who searched until he found the car that I wanted. I ended up buying a 2010 Ford Edge Limited. I love it. Will definitely go back for any future car needs!!
Very Good Dealer Near Naperville!. Very cheap oil change! I will come back too!
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