Zealous

05/25/08

Michael Taus - The Most Arrogant Restaurant Owner I've Ever Met

by GRD3 at Citysearch

My wife & I live in River North & eat out literally every night. We've have been to well over 200 different Chicago restaurants over the last year, & our worst expereince - hands down - was at Zealous. All started OK when we arrived & were seated on time; however, that's when the issues began. While the restaurant wasn't particularly busy, the services was incredibly slow. After 10 minutes the very hectic, flustered waiter took our drink orders. Upon delivering them, he took off and wasn't seen again for another 15-20 min. (literally... we were timing it because it was so surprising). After placing appetizer orders and finishing our drinks we waited for another 20 min before I finally went & asked the hostess if I could speak to the manager to see if he could help get our waiter some assistance. The owner came out to our table & instead of graciously offering to do what he could to help us, he instead explained that their service was appropriate, & instead said it was our fault that we did not place our entire order when the waiter first came to our table. I was incredibly surprised the owner of the restaurant basically blamed me for our bad experience. I asked him if it was "normal" for patrons to wait almost 1 hr (~50 min) to place their orders & without hesitation he responeded it was due to our failure to order all up front. After explaining no one explained that was how we were supposed to order, it was apparent he had no patience nor interest in trying to "make things right". I was surprised by his response & we decided that instead of paying for overpriced food with completely inattentive service all from an incredibly arrogant owner, we left. The owner asked for my contact info so he could contact me later to invite us back for a better experience. However, after giving him my card - it's now been 3 months & i've seen or heard nothing. We are much happier spending our time and money at the other great River North restaurants instead of this one.

• Pros: no need to wait... because no one appears to be eating there
• Cons: arrogant & rude owner

03/13/08

On its way out?

by tommeeboy at Citysearch

We had an unusual experience at this restaurant, which I haven't hesitated to share with many others as it was strange. Friday night and you'd expect a line out the door, however when we arrived in the cab the first thing we noticed was that the place was nearly empty. The maǐtre d' was courteous and had no problem with our having a drink even though we were at our reservation time. Soon, however, the chef came out and I heard him exclaim to the bartender "What are they rock stars?" (in reference to our taking our time) loud enough to make sure we'd hear. Trouble is - the chef, I soon learned, is also the owner. Ugh - bad start.

Suddenly, the maǐtre d' appeared from the dining room asking us to take our seats as the kitchen was 'closing' - um, okay it's 8:45pm on FRIDAY night! I guess they weren't expecting any drop ins (does everyone else know what we don't, I am thinking). While our waiter was definitely a charmer, the evil and unhappy bus person (a woman with bad hair dye) was not - adding to the discomfort level.

Fast forward - post meal (the food was actually pretty good by the way - a little on the minimalist early 90s side though) and the chef/owner is pacing around in the background... nearly the whole staff has left and Miss Unhappy Busperson (she was young - she'll learn) is lingering near the coat check with a grimace on her face that'd make Satan nervous.

I guess the chef/owner realizes he is seeing diminishing returns and would rather be out of there than please the few customers he has left. Perhaps this restaurant is on the way out and we will be one of the last few customers in there... for the price ($$$$) you'd expect a whole lot better attitude. Sayonara Zealous.

• Pros: Food tastes good. Nice modern and clean atmosphere.
• Cons: The chef/owner is unhappy. The busperson is unhappy. The customers are unhappy.

07/20/06

Creative palate pleasing food and wine combinations.

by galindosj at Citysearch

Chef Michael Taus is a reliable crowd pleaser when it comes to this beautiful venue for creative global cuisine. Wheather it is a perfectly seared steak, fresh seafood in a red curry sauce, or a creative vegetarian offering you can be certain that your taste buds will be pleased. Most importantly when it comes to the wine enthusiasts, you can choose from a large inventory of hard to get wines. Try the 5 or 7 course chef's tasting menus with wine pairings. I've had this many times and my guests are always awe struck at the perfect wine pairings for the courses. End the evening with one of the chefs incredible desserts. Do all of this in a very understated zen like atmosphere that mixes modernity with comfort and style.

• Pros: Great atmosphere, low noise level, great service
• Cons: street parking now requires permits which the restaurant sometimes doesn't have.