01/23/09

Terrible Customer Service for On line order - they have no idea where their orders are

by LFfromCalifornia

If you want to order on line from Paper Source be prepared to wait a LONG time and be required to call often to hound them for what the status is. I placed an order 2 weeks before Christmas for a gift - it never arrived and when i called their customer serivce to inquire why this particular item (an embosser with several plates) was not there for 2 weeks....then they couldnt find the order. It was shipped to the Midwest instead of being shipped to New England. They couldnt get Fed Ex to send it back so they had to place the order again. Then they couldn't find THIS order either. Every time i called i got someone else and they didnt know any history - one person promised me a gift card - the next person knew nothing about it....these people are obviously all artists and not business people at all. All they would offer is to refund my money. I told them by the time 6 wks passed that they should have refunded my money AND sent the items but they refused. I will never order from them again........try someplace else is my recommendation.

11/16/06

Great Classes for Creative Types

by shopgirl16

I love their plain cards here for dropping a quick note. But better is the range of classes and activities they offer. Beginners calligraphy, polaroid photo transfer, and scrapbooking lessons. If you are ever bored, pick up one of the at home projects, like making a drop spine box to store little treasures!

• Pros: Great Signature Line of Paper
• Cons: Poor Selection of different stationary.

07/31/06

Do it yourself is GREAT

by lovemyhubbie

We had a fantastic experience w/the Paper Source! The staff was completely professional and ensured that our wedding invitations, wedding programs, table cards, CD enevelops, and table cards were perfect! Oddly enough, we were preparing for our wedding around the same time as the other reviewee of the store. We had a such a great experience, I was surprised to read the comments. I should note that we did our own invitations (etc.), which was more out of wanting to pay attention to little details ourselves vs. cost. We were afraid about the task at hand, but we ended up having a great time making them... our guests were impressed. It's really not as difficult as it sounds. And we were able to SAVE a TON of money! I highly recommend the Paper Source! I am already working on invitations for another event w/ their help...I love this place!

• Pros: Price says it all for do-it-yourself!