Taylor S.

Joined 3 months ago

this place is very racist..I am caucasian but i saw how a young black lady was treated in there last week..they called the police & lied on the phone right in front of us!!! I notice when the police got there they were'nt very happy with the owner & gave me a reason to believe the owner is the problem most times!

Doesn't Recommend

M G.

Joined 3 months ago

Terrible Terrible Service!!!! I believe these people are very discriminating! Very rude and uncomfortable service! I brought my fiancé to this location because I went once by myself and the salespeople were decent. Then when I came back with my fiancé who is African American so we can pick out rings and the salespeople

there stared at us strangely and talk to us in a tone as if we didn't belong in there! Not knowing we were ready to spend good money with them they practically forced us to leave... They gave us short answers about ring details and make. I wouldn't recommend anyone to spend money with these rude and racial profiling people!

Doesn't Recommend

Lola27

Joined 2 years ago

Never again. I wish my experience was as wonderful as everyone else. My boyfriend surprised me with their Groupon which was $250 for $500. I was hopefully when I first walked in. The place was beautiful though they didn't have that large of a selection. I decided to cut to the chase since I knew exactly what I had wanted. When my boyfriend was originally looking at the Groupon they showed some pieces you could get with the Groupon. He saw a beautiful ruby ring for $500. Never did it say that items were limited and first come first serve. So when I explained that I had a Groupon she immediately rolled her eyes and looked at her co-worker then said that they only had one piece and it sold last weekend. Then said they might be able to recreate it, but it would cost more! Never anywhere on the Groupon page where it displayed some ideas of items they sold for that price range did they say they were limited. So I was upset and felt very uncomfortable our entire visit, because the whole time they kept showing me rings that were$1,800 and up or some gaudy horrible jewelry that was cheaper. When we got home we tried look at their site since it showed a lot more than the store did. I did end up finding some nice pieces including another beautiful ruby ring I was never shown and it showed they were in stock, but when my boyfriend called they claimed it was out of stock. He also received a call from them a couple days later saying they found a similar ring for $2,000. That place was a joke. That night we wrote to Groupon and they apologized and refunded our money immediately. We then took our $250 and bought a beautiful piece from Helzberg Jewelry where we were not treated poorly just because didn't want to spend a couple thousand. I think I'll stick with Alberts Jewelers and Helzberg where they understand how to treat all customers wonderfully!!!

Doesn't Recommend

9904dmiller

Joined 3 years ago

Horrible Experience - Never Shop There. Horrible and Humiliating! I needed an appraisal on my wedding rings. We brought in all the original sales recipets and diamond certificates. They told me that my rings were filthy in an appalled disgusted tone. Then proceeded to tell me that my wedding rings, my most senitmental posessions were garbage with huge flaws and imperfections. They wouldn't even appraise them for half of what we paid for them. It wasn't even so much what they were telling me, its was HOW they were saying it. So rude, no compassion, seems they only want to serve the wealthy. Give your business to a company who has some class.

Recommends

shellmarie1994

Joined 7 years ago

best experience I've ever had. The staff is so friendly, real people, not fake, they know everything about jewelry from custom to designer. They are not pushy and allowed me to take my time, other jewelry stores I went into made me feel rushed and tried to change my mind. Not Martin and Martin, they are there to give you what you want. They've been in business forever and there's a reason for it - they care about their customers and they're not there to give you a crazy price - the most reasonable in the area and their diamonds are all inscribed/GIA certified! They are the best in the business!