Saks Fifth Avenue

Doesn't Recommend

ashmino

Joined 5 years ago

30 Day Return Policy is Attrocious. I am so angry with my first Saks experience, that I am sharing it with as many people I can!

I received a very expensive dress as a gift that wasn't exactly what I was looking for. As a result, I took the dress to Saks to make my return. Unfortunately, neither I nor the person who gave me the dress knew of Saks' 30-day return policy and thus my request for a full refund was not granted. The sales clerk would only give me a refund for a full $100 below purchase price... the sales price they had JUST reduced it to (still full price at all other retail competitors). I returned the dress to the store about 45 days after it was originally purchased... as soon as I could get it there. The dress was in perfect condition with tags still on the dress, in the original packaging, and with the original receipt.

What I find particularly troubling regarding the customer service I received is that their return policy is much more restrictive than their peers'. Neiman Marcus' policy is a more typical 60-day return period, and I've found that they have been flexible in extending that period to meet customers' needs. Likewise, Nordstroms and Bloomingdales don't even list a return deadline and are incredibly flexible with their return policy. Saks is the only major clothing retailer, let alone luxury retailer, with such a restrictive, anti-customer return policy.

It's frustrating to me as a consumer to know that I could have purchased the exact same dress, for a similar price, from the Neiman Marcus that is literally across the street from Saks in Chicago. If I had done so, I would have been able to return it today without any headaches or hassles, and would be a satisfied customer. The message I instead received from Saks today is that my business is not valued by the company, my experience as a consumer is irrelevant to Saks, and that the company is not concerned about losing me to its competitors.

I have choices as a consumer, and if Neiman Marcus, Nordstrom, Bloomingdales, or another retailer is willing to provide me a more customer-friendly shopping experience, and if I can place more trust in purchasing through them than I can at Saks, I will choose to shop with them every time. From my experience, these retailers do offer me a better and more trustworthy experience, so I will simply take my business elsewhere and encourage all of you to do the same!

Instead of walking away from my Saks experience with both a delight and desire to return, I am angry and frustrated at the appalling customer service I received.

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foodsnob2007

Joined 6 years ago

GHITA JONES - MOST INCREDIBLE TALENT WITH HAIR IN CHICAGO!!!. I've been to Mario and Aveda and too many other salons to mention and none of them compares to Saks where I found Ghita Jones. She took the time to listen to what I wanted and gave me even more than I could have ever expected! She gave me a great stylish cut that is so complimentary to the shape of my face. My color and highlights are so natural and beautiful I still haven't stopped receiving compliments. I don't know where she learned her technique but kudos to her mentor! I wish I would have found Ghita years ago. She seems to be the best kept secret in Chicago but not for long if I have anything to say about it. The good news is I found her now and I hope to God she'll be around for years to come!!!

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serge4hair

Joined 6 years ago

GHITA JONES is top notch in the beauty salon at Saks Fifth Avenue. Ghita Jones is excellent with color and cuts as well as excellent with bridal updo's and more.

I would say she is really the only one with any talent at this salon. See her before you waist your time!

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marelliott

Joined 6 years ago

GHITA JONES: HAIRSTYLIST AND COLOR EXPERT - WOW!!!!!!!. GHITA JONES is absolutely fantastic. She did my hair today and I am as blonde as ever. Ghita is so sweet, will listen to you, she is great at what she does, and just a colorist you will always go to. I highly recommend her!!!!! (And I am super picky who does my highlights). Actually, my best friend recommended me to her...all of our Lincoln Park group goes to see her. She is the best!!!!!

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greeneyes08

Joined 6 years ago

Top Notch Bridal Salon!!!!. I was on the waiting list and they called upon receiving a cancellation and I hurried over. I was greeted by Crystal (my consultant) and she invited me to sit down and talk about my day and vision for the dress. She asked clarifying questions and wrote things down. She invited me and my 2 friends back to the dressing rooms. We were immediately offered our choice of beverages. When she returned with our drinks, she noticed that the bigger room was open and moved us in there. The rooms were a nice size with a robe and several mirrors for the bride and seating for your guests. The first round of dresses were BEAUTIFUL-all different variations of what I had asked for and envisioned. She would first present all gowns to me, telling me the designer and what about the dress she thought I would like. I got to pick the order of the dresses and she helped me into them. The room was already equipped with a pedestal and 2 mirrrors (one was a 3-way). Upon getting in the dress should would explain the fabric and cut of the dress. She would also point out what looked good/not so good on me. She never rushed me through dresses, even stood and listened while my friends chimmed in and snapped a million pictures. Before it was all done I had 2 additional rounds of dresses . All extremely beautiful and along the lines of what I was looking for. For the gowns I especially liked, she suggested I go out to the front of the salon where the lighting was better and look in the mirrors out there. Upon determining THE ONE she brought out a couple veils and bust enhancements-all without being asked. I stood out there for a good length of time relishing the moment. Once I was content, she gave me her card and information on my designers upcoming trunk show. After we had emerged I realized 2 hours had passed and I must say I thoroughly enjoyed every minute! If you are looking for a GREAT dress hunt experience with knowledgeable and friendly consultants this is a MUST!

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Contributor

Joined 10 years ago

A New York pioneer ventures across the country with designer standards.. In Short
Saks is the retail hub for classics like Calvin Klein, Donna Karan, Michael Kors, Kate Spade, Ralph Lauren, Prada and Badgley Mischka. This department store gets props for its petite and Salon Z (sizes 14-24) women's collections, as well as great selection for the little ones. Each department is a boutique to itself, boasting well-trained clerks who not only sell the good life--they set the example.

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nbky123

Joined 7 years ago

NOT SO GREAT. Beautiful store, selection of merchandise lacks they don?t always carry the newest vendors , designers. I find myself having better luck at neimans, Barneys, or even a local boutique. The employees can often be rude if your not spending top dollar!