Seneca Hotel And Suites Chicago Hotels

Doesn't Recommend

ec1982345

Joined 2 years ago

BED BUGS BEWARE!. I stayed at the Seneca for four weeks. Two weeks after checking out I was fraudulantly charged for another guests stay and came to find out that the Seneca had been infested with bed bugs and had contaminated my clothes and luggage that I then brought into my home. Upon calling the Seneca 6 times one day and 4 the next and leaving messages with multiple managers... no one returned my call. It wasn't until I got the bank involved that my money was returned. As for the bed bugs... it was like pulling teeth to get reimbursement for part of my stay in order to pay for all of my belongings to be professionally steam cleaned. STAY AT YOUR OWN RISK!

Doesn't Recommend

SFHawkeye

Joined 3 years ago

WATCH YOUR WALLET!!!! THEY OVERCHARGED ME 3 TIMES.. DO NOT G. I live on the west coast and only see my parents 2 times a year. I met them in Chicago for my Dad's birthday and wanted to be nice and pre-pay for one night of their 2-night stay. First, there were problems with billing over charging me and customer service BEFORE we even arrived for our stay. I called four times to the hotel to ask about the charges and no one ever got back to me until i had to go to the website and write a comment. I spoke with Director of Operations who really did nothing to apologize for the mistake or make any attempt to rectify the situation. When I asked for my parents to be compensated for one of their rooms for one night during their 2 night stay I was told that it was a ridiculous request and it was the equivalent of "asking a mechanic making a car payment for you because you dinged your car". Instead I was told he would think of some way to make it up to my parents when they checked out on Sunday (which never happened). They credited my credit card for the amount they overcharged me so I still paid for one night of the 2 night stay. When my parents checked out on Sunday, November 14th, not only were they charged for 2-nights, but for 2-nights worth of parking for 2-vehicles. My parents only had one vehicle. The Manager that was on staff spoke with my parents and told them that I was never there to sign for the charges to my card and therefore I was never paid-obviously a lie. By the time that everything got cleared up with the parking and a few other problems with the other rooms under my mother's name- the manager offered to take off the charge for one of the nights of their 2 night stay (exactly like I requested but was denied-again an unreasonable request). My father asked for a receipt and documentation which the Manager reluctantly gave him. So now for a THIRD TIME we are being overcharged. I already paid for one of the nights of their 2 night stay yet my parents paid for the same night since they were given the second night stay free. We will never be back to this hotel again it was a horrible experience even BEFORE we arrived and you had another chance to improve customer service during our stay and failed.The only genuine apology I received was from your accountant. You have a great facility and it is a shame that it is not run properly.

Doesn't Recommend

sleeplessinchicago

Joined 4 years ago

can't get any sleep..... I don't know if its because I paid a cheap price on orbitz or what but this hotel is HORRIBLE. I state IS because I'm currently on my first night here. I had to call down because I could hear the entertainment from the bar at 11 on a Thursday night, THEN i discovered I didn't have noisy neighbors, but my room is next to the laundry/BREAKROOM!. I called (@ 2 in the morning - I'm currently awake) to see if I could change rooms and the front desk person stated, "I'll make a note of it and see." OH, and the sheets are so cheap, I have to lay one of my tee-shirts over my pillow because they are so rough on my face. DO NOT USE THIS HOTEL. You are paying for location only.

Recommends

serge4hair

Joined 6 years ago

DAVID YOUR STYLIST AND LINDA FIELDS SALON HAS MOVED. Linda Fields salon has now moved to a better location with David Your Stylist as Director and Hairstylist and color expert. This new location is like the Ritz and I suggest if your looking for a great salon & spa this is the place to go. New and beautiful just the way you will feel when you leave too.

Doesn't Recommend

erin2854

Joined 8 years ago

Old, in desperate need of an upgrade. We stayed here for 1 night in September 2007. The location is very good, but the hotel itself is just...so so. The lobby was a much better impression than the rooms. Our room was very small and very old. Carpet was old and stained and the bed was rock hard with a very thin very old and worn comforter. Tiny bathroom, very plain. The little kitchenete was a nice feature though, it came in handy. The lock/door to our room was a big pain in the butt, as everytime we tried to get in our room we had to practically break down the door because it stuck so bad. Our view...oh my..never have we had such a horrible view! Our window overlooked a big brick wall that was falling apart and underneath it was about 4 dump trucks and piles of broken concrete and rubble. We were thinking on requesting a different room, but seeing that we were only there for 1 night and hardly in the room at all, we decided not to bother. Also the elevator was broken the entire afternoon and we had to climb 6 flights of stairs. Our TV was tiny (about 13") and had an antenna and got about 3 channels which we barely came in. The only thing this hotel had going for it was the location. But we will not be back.

Recommends

janford

Joined 7 years ago

Gracious and Lovely. Our business has reserved rooms for associates over the past few years, and have never been disappointed. Guests are amazed at the quality of the accommodations and service in this unique setting. We are happy to be associated with the Seneca Hotel.

Recommends

hkenney

Joined 6 years ago

Egregious--look elsewhere for better accomodations, value and service. I recently spent a weekend at the Seneca, and was very disappointed in the service and appalled by management's questionable business practices. First, before booking online, I called the hotel and was told that overnight parking was $20/night--imagine my surprise when I received my bill at checkout and saw a charge of $43--per night--for parking! This is egregious! I registered my discontent with the desk clerk, who said "sorry about that" and pushed a comment card at me (which I immediately filled out, and will be shocked if it makes it further than the clerk). Further, I did not receive maid service at all throughout my two-day stay. I was out of the room for at least 12 hours on Sunday--apparently this was not enough time for the staff to bring fresh towels, make the bed and empty the trash. The room was spacious, but in need of attention--the sink was cracked, the sheets had holes, the kitchen needed an upgrade and several drawer pulls were broken or hanging. The location was good, but, then, there are numerous hotels nearby that would provide better accomodations, value and service (I have had positive experiences in the past at the Drake and the Hyatt). Overall, a negative experience--I will not return.

Recommends

quickstar

Joined 7 years ago

Friendly Staff at a charming rustic small hotel. As far as the hotel it is very nice inside a little more upscale than i am used to. Nice interior and decor (supposedly renovated in summer of 2006) it is an older hotel but has been kept up. The rooms come with a in room kitchen and some even have a whirlpool bathtub. The room like the rest of the place shows signs of being of older design and construction but well kept up and clean. What makes the place even better is the staff that was very courteous and helpful. They even gave suggestions of where to go and even printed out all the information for us while waiting.

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Contributor

Joined 10 years ago

Old World charm in a contemporary, urban setting.. The Scene
This pretty European-style hotel is located between Michigan Avenue and Lakeshore Drive less than one block from Lakeshore Park. It is within walking distance of the Magnificent Mile, the John Hancock Center, Water Tower Place and the Historic Water Tower. It is convenient for both tourists and business travelers, and for the latter it offers long-term and corporate residential housing.

The Details
Rooms and suites feature high ceilings and are decorated with bright fabrics and dark woods. Business Suites include oversized desks and two-line speaker phones. All have pleasant, fully equipped kitchens. Audio-visual equipment and catering services are available for gatherings in the three function rooms. Opportunities for relaxation range from a rooftop sundeck to Linda Field's Salon and Spa. A trio of on-site dining venues includes a deli, a steakhouse and an Italian restaurant.

Recommends

warkat

Joined 7 years ago

On my top favorites list.. Great location! Beautiful hotel with excellent service, charm, and ambiance. Room was exactly as advertised and staff was superb. Highly recommend to any traveler heading to Chicago. We stayed 7 days without even the slighest hint of a problem. Hotel is 1 block off the Magnificent Mile next to John Hancock Tower. 1 block from Water Tower Park and the free trolleys and other transportation. 1/2 block from Chicago Tourism center. Well stocked kitchen and more closet space than you can ever use.