Recommends

GeorgeEvelyn1978

Joined 2 years ago

Great hotel BUT... It's a great hotel but if any of you are looking to save some $$ then book it at goo.gl/FPxYD They have some of the best hotel deals on the web!

Recommends

djkk83

Joined 4 years ago

High Class Hotel. This is one of my favorite Hotels to stay at in Chicago

The music that is played throughout the building is soothing. It relaxes you as soon as the doors open.

The service was great, Ray really came through with stuff to do.

Awesome place to stay.

Recommends

coreypatrickky

Joined 6 years ago

nice place, but not the best. I've stayed at the W and have been there for parties many, many times for work and social. I feel like they are really consistent with their service (overall), but I feel like they hire the best looking people too. Is it just me? My girlfriends and I are obsessed with this one bartender that works there. Also, I think it's a great place to network professionally in the city. I've been in about 4 of their suites and they are nice, but I've been in nicer. Overall, I would recommend this place.

Recommends

okichich

Joined 7 years ago

Trendy. The hotel is in a perfect location and is the definition of trendy. You feel like a million dollars when you are there, even if it is just for one night. The bar on the top floor is quite small however.

Recommends

hopobopo

Joined 7 years ago

great hotel. One of the best hotel experiences ever, just love it there, friendly staff, upscale hotel without the stuffiness, great views, and within walking distance to Navy Pier, and other great places

Recommends

mildlyamusing

Joined 7 years ago

Wonderful!. Expensive=Yes...Worth It=Absolutely....Stayed there 2 nights during my trip to Chicago (should have spent the whole trip there)...The W chain succeeds once again with this oasis on Lake Michigan. The lake view room has quite possibly the best view in the city with perfect views of the sunrise, the lake, and Navy Pier. Friendly, courteous staff caters to every need. Perhaps the most interesting aspect of the room is the bathroom (windows into the room)...strange, but fun...and fun is the word when staying here. Definitely recommended.

Doesn't Recommend

jimbucks

Joined 7 years ago

The WORST ever. Took over 3 hours to check in. The room was crappy. The service was worse. The restaurant is awful. DON"T STAY HERE!!!!!

Recommends

gunge50

Joined 7 years ago

great customer service for New Years!. Although the rooms are small, there is a very posh quality to the hotel overall. All yes in answers the consierge and staff enjoy all guests! The rooms are dark, but trendy and the location is three blocks from Michigan Ave. A great enjoyment, but maybe a reduction in price. Fully Staffed and very friendly!

Recommends

biaxinle

Joined 10 years ago

Should be call P for pretentious. Start with a lobby that thumps with techno and a desk that is disguised to look like a bar, follow that with a black on black hallway and paper thin walls. The rooms are dark and sexy but don't bother trying to do work, there are no high wattage bulbs in any of the lamps. Food is poor for Asian but average for a hotel. The rooftop bar is dark and small and has no views....the rooms have better.

Doesn't Recommend

raven506

Joined 9 years ago

Hotel of Illusion and Lousy Management. We just had the worst hotel experiece in years at the W Lakeshore.

1) We ordered room service that was never delivered

2) Hotel has spa listed on Web site and in room materials. Spa is closed for the year!

3) We had a delivery turned away by the hotel - after informing the hotel the delivery would be made

4) No hot water in the morning

5) The keys didn't work for three days straight - kept having to go get another key

6) Movies didn't work

7) One day, they didnt' come make up the room.

I should note that we communicated our concern to the management and were offered a complimentary weekend. So we weren't so unhappy in the end.