07/09/09

An Amazing Online Store Dressbyyou

by teresawhite12

A real wedding always needs a beautiful dresses. This is a dream for all girls. My wedding have a good dresses with www.dressbyyou. which is memorable to me.

There, They sell a good range of wedding accessories. However their main line is fancy wedding dresses- there are literally hundreds to choose from the website. The staff are helpful and have ordered in dresses for me at good discount. The dresses are always clean and in good condition. I would recommend the Dressbyyou for all your fancy dress needs :P

06/19/09

Don't Use Their Website!

by hbrinsontatom

I ordered a dress from their website for my step-daughter's prom. The dress did not arrive in time for the event and I've been fighting with the company for three weeks for a refund.

The order was placed and paid for on April 20th.

I ordered the dress from the “immediate delivery” tab on the website which had the dress in two or three sizes at the time I ordered it, which made it appear that this particular dress in stock was in the size we needed. At no point during my ordering the dress did it appear that the dress was going to be made upon order.

Since it appeared that the dress was “ready to ship” and I paid for express shipping with the initial order, but they still said it would take 5 - 6 weeks to receive it. Five weeks from the date of order would be May 25th. Six weeks from the date of order would be June 1st. We did not have the dress in our possession on EITHER of those dates.

I spoke to a customer service person at the company in early May and was told that we would have the dress NOT that the dress would be shipped by the end of May.

The dress was shipped ONLY after I requested a refund ON THE FIRST OF JUNE.

This entire ordeal would have been avoided had the first customer service person to receive my request on June 1st just admitted to the mistake and processed a refund instead of ignoring my email and shipping a dress that was no longer needed. Furthermore, attempts to resolve the matter have been repeatedly ignored. It’s been more than two weeks since the last "customer service" representative said that they would speak to someone else and today’s email was the second time since then that I’ve tried to get a response from them. This is beyond outrageous.

Buyer Beware!

The company has quite a history of making similar mistakes per the reviews I’ve been reading online. I should have checked them out better before I ordered!

• Pros: Nice Selection
• Cons: Everything else!

03/31/09

Good, Honest service

by EmilyMN

Michaelene was great at helping me find a dress that would be both appropriate for the occasion and that would make me feel beautiful on the big day. She also helped us work within our budget. She was honest, and didn't try to sell me something I couldn't afford and didn't want. I really appreciate what she did for me, and how she turned a normally stressful experience into one that was incredibly joyful. Thanks!

• Pros: Michaelene- a great service representative
• Cons: Not many options for informal weddings