Mario Tricoci Hair Salon & Day Spa

Doesn't Recommend

75sasha

Joined 8 years ago

AVOID. The staff is snobby and rude. The stylists are average at best. And as a bonus you get to blow out your own hair at a station after the cut and color. No matter what your new cut is they will not help you style it. The best part is that this blow out station is in the middle of a heavily walked isle so all eyes are on you and you are made to feel that you are in the way once they have rinsed you out. There are many better salons in the city you can visit.

Recommends

jacklyn1111

Joined 4 years ago

GREAT HAIRSTYLIST MAYA. I came to see MAYA because my friend goes to her so she told me to give her a try... I have very hard hair to style and everywhere i went for a haircut they never teach me how to do it at home.. I went to see Maya on Monday she spent a hour with me talking to me about my hair and why i hate it soo much so when we got to the haircut she told me step by step what she was going to do and she showed me the products i should use. WOW all i kept thinking is this girl is really good. When we got done she told me they way she styles my hair i would be able to do the same at home. I looked great and when i went home and washed it she was right.. I love her and i will go to her forever. So who ever reads this trust me go see her she is the BEST. THANX MAYA.. My hair looks great just like u said it would i never thought it was possible to look this good.

Doesn't Recommend

AngelaNYC628

Joined 4 years ago

Visit that ended with closing of credit card. STORY GETS BETTER AND BETTER

1. Okay facial and satisfactory Signature Massage - but really, this level of service is common everywhere.

2. Unbelievably disappointing/disturbing customer service.



- Making an appointment through their 1-800 number was easy and pleasant, and the nightmare begins once you are in the store:

- No matter what your skin type, there is no flexibility, it's incredible! They stick to their routines and that's about it. My friend was complaining afterwards that her face hurt b/c their peels were too strong

- I had a facial person tell me "I understand you are upset" and totally giving me an attitude--which I am not used to getting attitude when I pay full price for service

- Two receptionists helps me at the register. "Arielle" was super nice and friendly so I put down 15-20% tips for everyone (except the one with bad attitude who did my friend's facial). Then, I got home and received a voice message saying I still owed them $17. This is fine. But, "Jan", the other receptionist I had met at the store, gave me an attitude right off the bat and took a very condescending tone with me! She first seemed to imply that I didn't tell "Arielle" that I got the more expensive Signature Massage and only paid for the Swedish Massage. AND THEN, she put me on hold forever, all the while it's ME ON HOLD FOREVER on the Saturday night, for me to make an additional payment. THIS GETS BETTER. In the end, through all that, after I gave her my AMEX card # after all this unpleasant experience, she said to me: "YOU KNOW WHAT? YOU'RE REALLY YOUNG AND...", implying that I shouldn't have a bad attidude because I am young.

In summary,..

1. I may be three years out of college, but I have a good job, that allows me to pay full price for decent spa services

2. Despite my age, I am still a customer

3. "Jan" took such malicious tone with me in the end that I called AMEX right away to close my account to prevent any potential issues

Recommends

suzyyy08

Joined 4 years ago

BEST STYLIST MAYA!!!. I was in the salon a few weeks ago and i came across a great stylist maya. I have to tell you guys this was the best haircut i ever had in my life. When this women cuts your hair not only is she talented but she listens to your every word what works for you and what doesn't. Her haircuts last months you hair would grow out so well you wouldn't believe. She is sooo sweet and caring and dead on about the latest fashions. I love her and I love the salon now. I have gotten a few haircuts there from different stylist and they were ok but Maya's haircuts are the best.... Everyone go see her you won't regret it!!!! THANKS MAYA

Recommends

CB0828

Joined 4 years ago

Great Cut and Very Friendly Service. I went to Mary Pat for a hair cut and I had a great experience. She was super nice and did a great job! I am requesting her every time I go there now. Plus she new a ton about the cubs which was great conversation. For all you guys out there looking for a good place to get a hair cut at a decent price, I recomend Mary Pat 100%. Plus you cant beat the location right on michigan ave and there is a really nice equinox fitness gym on the same floor so you can work out and get styled up without having to run all over town. Oh, and the building has its own parking garage!!! What more could you ask for.

Doesn't Recommend

Chelsea Trembly

Joined 5 years ago

Big spa patrons (and spenders) flock to this Mag Mile spa for classic treatments in a classy space.. In Short
With Bloomingdales next door and all the other tony department stores and boutiques on Michigan Avenue nearby, this posh spa makes for a convenient stop after a day of shopping. Ladies pamper themselves with nail, hair and body treatments that utilize food as ingredients in many services. Skin might get its glow from a Brown Sugar Scrub and legs their softness from a Pumpkin Peel Wrap or Olive Oil Body Glow. Customers need not to worry--if even the mention of those goodies is triggering hunger, they can find solace in knowing that the spa can arrange lunch after services.

Recommends

angela28

Joined 5 years ago

Great haircolor!. I got my hair colored for the first time at mario's. my friend gave me a gift certificate. I had Becky do my hair and at first I was nervous but I could tell she was very experienced and my highlights came out AWSOME! I also had my haicut by Yasmine and I loved my cut. The salon was a little busy and kind-of crazy but Becky and Yasmine have a client for life!

Doesn't Recommend

C1975

Joined 5 years ago

Bad experience, won't be back!. This is the worst salon/spa I've ever been to. I recently got a mani/pedi here by the rudest woman on the planet. It was so difficult making the appointment because you have to call their 800 number a wait forever for a appt. It does look like a factory outlet salon. The staff are so rude and unprofessional. The lady that did my mani wasn't even looking at what she was doing, she was more concerned with gossiping with her co-workers. And she kept coughing in my face! I had to ask her to please cover her mouth. When I go to get my nails done I want it to be a pleasant experience, this was not! There's too many nice spas in Chicago to waste your time here.

Doesn't Recommend

gms208

Joined 5 years ago

Overpriced salon with no customer service! Won't dry your hair after service.. This place is ridiculous! I recently got highlights there. When I made the appointment the guy on the phone confirmed that the price was $90 for full highlights. However, when I checked out I was told it was 130.00 because prices START at 90.00 and they could not tell me why my highlights were now 40.00 more. My hair is shoulder length, so I'm not buying the excuse that the check out guy said about my hair being longer than most girls. This is just a way for them to rip people off! What really ticks me off about this place is that after my color service, I was passed to someone else who washed my hair and then sent to a SELF SERVE STATION with hair dryers for me to use! I just paid $130 for highlights and I'm drying my hair myself! Isn't this standard to have the stylist dry your hair after you pay for any hair service?! They told me if I wanted someone to dry my hair it would be an extra $45-85. This place is a rip-off with no customer service. I'll never return!

Doesn't Recommend

tralm08

Joined 5 years ago

worst haircut of my entire life!!!!!!!!!!!!!. i called and FRANKIE was recommended. i told them i wanted a consultation as it was my first time there. i was assured if i came in a little early for my appt i would be able to speak with the stylist, i came in early and she was late. she rushed, had no hair magazines(what kind of salon doesn't have hair magazines), she was so busy running her mouth and telling me how she knew what she was doing that she wasn't listening. she heard bits and pieces put it all together and i ended up with no hair after i told her i was GROWING MY HAIR and only wanted her to clean it up and shape it. NOT CUT IT ALL OFF. on top of cutting it all off it was an ugly mishapen haircut. she did it in like 5 min (NO SKILL). EVERYTHING i told her not to do she did. when i called back to see what could be done as that was a lot of money to throw down the drain (i had to go a few days later to a REAL stylist and get a REAL haircut) i was given the runaround,and told a manager would call me back. well it's been 10 weeks or so and i'm still waiting. now my hair is super short. I HAD TO GO EXTREMELY SHORT TO OVERRIDE THAT DISASTER I GOT FROM FRANKIE,but at least its cute. my hair was shoulder length I WAS GROWING IT OUT for something different and now i have very short hair due to the incompetence of a careless person, and a shady fake salon that markets itself as if all the stylists are trained. LOL trained my @ss.