Mario Tricoci Hair Salon & Day Spa

07/15/09

GREAT HAIRSTYLIST MAYA

by jacklyn1111 at Citysearch

I came to see MAYA because my friend goes to her so she told me to give her a try... I have very hard hair to style and everywhere i went for a haircut they never teach me how to do it at home.. I went to see Maya on Monday she spent a hour with me talking to me about my hair and why i hate it soo much so when we got to the haircut she told me step by step what she was going to do and she showed me the products i should use. WOW all i kept thinking is this girl is really good. When we got done she told me they way she styles my hair i would be able to do the same at home. I looked great and when i went home and washed it she was right.. I love her and i will go to her forever. So who ever reads this trust me go see her she is the BEST. THANX MAYA.. My hair looks great just like u said it would i never thought it was possible to look this good.

• Pros: MAYA gave me the best haircut!!!!
• Cons: hard to locate salon

03/09/09

Visit that ended with closing of credit card

by AngelaNYC628 at Citysearch

STORY GETS BETTER AND BETTER

1. Okay facial and satisfactory Signature Massage - but really, this level of service is common everywhere.

2. Unbelievably disappointing/disturbing customer service.

- Making an appointment through their 1-800 number was easy and pleasant, and the nightmare begins once you are in the store:

- No matter what your skin type, there is no flexibility, it's incredible! They stick to their routines and that's about it. My friend was complaining afterwards that her face hurt b/c their peels were too strong

- I had a facial person tell me "I understand you are upset" and totally giving me an attitude--which I am not used to getting attitude when I pay full price for service

- Two receptionists helps me at the register. "Arielle" was super nice and friendly so I put down 15-20% tips for everyone (except the one with bad attitude who did my friend's facial). Then, I got home and received a voice message saying I still owed them $17. This is fine. But, "Jan", the other receptionist I had met at the store, gave me an attitude right off the bat and took a very condescending tone with me! She first seemed to imply that I didn't tell "Arielle" that I got the more expensive Signature Massage and only paid for the Swedish Massage. AND THEN, she put me on hold forever, all the while it's ME ON HOLD FOREVER on the Saturday night, for me to make an additional payment. THIS GETS BETTER. In the end, through all that, after I gave her my AMEX card # after all this unpleasant experience, she said to me: "YOU KNOW WHAT? YOU'RE REALLY YOUNG AND...", implying that I shouldn't have a bad attidude because I am young.

In summary,..

1. I may be three years out of college, but I have a good job, that allows me to pay full price for decent spa services

2. Despite my age, I am still a customer

3. "Jan" took such malicious tone with me in the end that I called AMEX right away to close my account to prevent any potential issues

• Pros: Signature Massage was good
• Cons: Customer Service took the fun right out

01/27/09

BEST STYLIST MAYA!!!

by suzyyy08 at Citysearch

I was in the salon a few weeks ago and i came across a great stylist maya. I have to tell you guys this was the best haircut i ever had in my life. When this women cuts your hair not only is she talented but she listens to your every word what works for you and what doesn't. Her haircuts last months you hair would grow out so well you wouldn't believe. She is sooo sweet and caring and dead on about the latest fashions. I love her and I love the salon now. I have gotten a few haircuts there from different stylist and they were ok but Maya's haircuts are the best.... Everyone go see her you won't regret it!!!! THANKS MAYA

• Pros:  AS long as Maya is there I am there
• Cons:  always busy a lot of noise