Backdrop Outlet

09/06/11

Great Selection

by stevethom at Citysearch

I just started in photography and this place has so much stuff! I wish I could afford most of it but luckly they have a closeout room which is where i have to spend my money but once my company gets going I hope I can get some in season stuff.

02/03/11

Two Thumbs Up!

by Crau at Citysearch

Backdrop Outlet has amazing products for extremely low prices. Their website is extremely easy to use, but if you do have a problem they have a great customer service department where you can actually talk to a real live person which is extremely rare these days especially for a primarily internet based business. Their staff is extremely helpful and knowledgable about the products. I especially love their platinum cloth. It's a very good quality product that comes in so many different styles!!!

02/01/11

Best and most reasonable photo source in the U.S.

by Art Ketchum at Citysearch

Having dealt with Backdrop Outlet for many years, I find their products and service to be extraordinary. If I got someone on the phone that did not give me the service, I asked for another person to help me and was always left satisfied and their prices on backgrounds, props and lighting products were the best in the country. Love this company......

02/01/11

Love this place

by SUSAN S at Citysearch

I love this place. I have improved my portrait sales because of the great backgrounds and props I have bought from them. They have some amazing sales.

09/24/10

HORRIBLE HORRIBLE HORRIBLE

by Angela Boone at Citysearch

I rarely complain or take the time to post negativity into the world, but this has got to be the absolute worst company I have EVER dealt with.

About a year ago I placed an order... they charged my credit card for the whole amount, but didn't ship part of my order. I emailed, and called, and emailed to find out when I would receive the (rather large) item. I was told it was now out of season and I could expect it in about 6 months. WHAT? Long story short, they never did refund my money.

Another item in that order came damaged. I called to report it and they promised me a replacement... which came NINE MONTHS LATER. Again, it was "out of season".

Now, STUPID ME, just placed another order for a small tapestry couch which came split in 2 places. I emailed them, it took them 2-3 days to get back to me, and now I'm told because I'm outside 21 days (today is day 22) I have to PAY to ship it back to them in order to get a replacement. A piece of furniture. Are you kidding me? I am SO done with this company... they have great items, a great selection but oh my GOD their service is as horrendous as it gets. STAY AWAY!!!!