Howard Orloff Jaguar

04/17/09

sales and service

by Perl098 at Citysearch

"I purchased a volvo at Howard Orloff Jaguar Volvo 3 years ago. During the purchase I was dealt with fairly and professionally. Since then I've had my car serviced there for 3 years. The service has been outstanding. They always go above and beyond to help and finish the car on time."

• Pros: friendly helpful honest
• Cons: none

04/12/09

Went for a $30 oil change and got an offer for a $1240 of un

by Asi at Citysearch

I will never step foot in there again.

(check on Yelp for other unfortunate costumers reviews)

BEWARE of high pressure customer service, they will try to persuade you to purchase unnecessary maintenance and parts.

I checked on line for the original parts that they wanted to replace and saw a difference of more than 200%.

AFTER 5 DAYS The plastic undercarriage (the protector for the oil filter compartment ) just fell while driving with a terrible noise. I had to buy bolts and washers and screw it in by myself because they failed to tighten them and even left 3 bolts off. Auto Zone helped me with the replacement parts after it was towed.

I will have to go to another place to make sure no other surprises are awaiting.

• Pros: Wifi and nice couches in waiting room.
• Cons: Scam artist

04/03/09

Great personal service when buying a used car

by PattyO3 at Citysearch

I just bought a used car RIGHT before having my third child. I was in a time crunch and the staff at Howard Orloff found me the perfect used car for what I needed. Very pregnant and toting two other small kids, the staff was wonderful, patient, friendly, helpful with my kids, and fun to deal with. They made what could have been a stressful experience a very fun and exciting time of buying a new car. They took so much time to help me and field my numerous questions, got my trade in ready, helped with the financing, and took lots of timem to explain the car. I would buy another car from them in a second!

• Pros: Personal service - very friendly staff