“The service at Stems is impeccable & they are willing to go above and beyond for their customers.”
“Honestly, it was so little money compared to some of the quotes I'd gotten at other places that I wasn't sure she could pull it off at all, and I certainly wasn't expecting to have the pretty flowers I had always wanted.”
“Their long stem premium roses are the best.”
Excellent Service!. We needed a few floral arrangements and we contacted Allison and she was excellent at getting back to us and creating some really unique
I am so disappointed! I am getting married this year and wanted to use Stems for my flowers. I met with Allison to give her an idea of what I wanted and everything seemed fine. She emailed me a proposal, and even though they were considerably higher than a few of the other proposals I had gotten, I was still thinking I would use Stems because their work seemed so great. I made an appointment with Allison to see a sample for my centerpieces before I went ahead, and I am so glad I did.
I arrived to my appointment on time. I was told Allison was in a meeting and would be done shortly. So, I just had to stand around in her shop, there was no place to even sit and wait. Then, after about 25 minutes of waiting, Allison calls down on the intercom to ask if her appointment was there. Her staff told her I was. She was just checking in after 25 minutes??? Allison finally came down with the clients she had been meeting with after I had been standing around waiting for 45 minutes. She then informed me that the 2 men where the fathers of the bride and groom..and that they had been there talking for 2 hours.
Now, I am not stupid. Clearly, these men where going to put down a chunk of change on flowers for their children's wedding. So, apparently it was OK to let me stand and wait rather than wrap up her meeting on time with these men because of the amount of money they were going to spend compared to the amount of money I was going to spend. So unprofessional. My wedding flowers are important to me and I want the florist I work with to think that they are important, too. My time is also no less important and I deserve no less respect when I am paying for a service.
At that point, I ran upstairs to glance at the centerpieces and left. Allison could have had golden roses, with cascading mounds of jewelled orchids streaming all over the table and it would not have mattered. If I am forking over over three grand, I am going to give it to someone who is going to be professional, courtesy and attentive. Stems might do beautiful work, but the lack of professionalism, especially for the prices they charge, leaves a lot of be desired. Take your money elsewhere, people...
Fabolous!!!. This is hands down the best florist in the city! My friend lives around the corner and uses them for all her flower orders and things for her house. I have always been so impressed so when picking a florist came for my wedding I used Stems. I was so unbelievably happy with them! From meeting with Allison Denny (wedding coordinator) about my wedding flowers to planning with Shana Price (event/retail coordinator) for my rehearsal dinner flowers I was amazed at the creativity, care and all around genuine professionalism of their company. Every time I called I spoke with someone nice on the phone and every question or concern I had was immediately answered and taken care of. I would highly recommend them for any event whether it be a wedding or party to your every day orders or just flowers around the house. These women at Stems are where it's at!!!
Gorgeous Flowers. Gorgeous, classy arrangements every time. I love their modern flair, and have always been thrilled with their flowers.
Gorgeous flowers arranged with care at an affordable price!. I recently went into Stems to ask about personal flowers for my small wedding. I needed bouquets for 4 bridesmaids, my bouquet, 9 boutonnieres and 6 corsages. I told her that information, said I like red roses and white calla lilies, and said she should just do whatever she could with my relatively TINY budget of $500. Honestly, it was so little money compared to some of the quotes I'd gotten at other places that I wasn't sure she could pull it off at all, and I certainly wasn't expecting to have the pretty flowers I had always wanted. WOW was I surprised when we picked up the flowers and they were absolutely beautiful! They were more than I could have ever expected and they looked like a million bucks! They were put together with such attention to detail and skill. I gasped when I saw my bouquet! I can't say enough about Stems, and I recommend them for all your flower needs 150%.
Poor customer service- unless you are getting married... and VERY expensive!. I like supporting local small business, so when I needed flowers for a photo shoot, I went to Stems. Shana was very nice and said she would email me a quote for what I needed- which she did. Problems started when I tried to follow up with a simple question. After emailing and calling the store, I went there in person. I asked the young woman behind the counter if some of the flowers on my list might take less than a week to arrive, and she told me I'd have to ask "Allison". She then told me that Allison was (and I quote) "too busy to answer my question because we are trying to do a wedding". She asked me for my contact info, and I said that the store already had my contact info- that I had emailed and called- and that I was busy as well (trying to schedule a photo shoot). She looked annoyed, but managed to answer my simple question. I thanked her for her time and left the store. Needless to say, I went elsewhere. Funny thing, the new florist I found seemed confused when I told her that Stems said they would need a full week to get my flowers. She told me that their wholesaler is quite literally around the block from their store, and that they can get what they need the day before! And, their prices were quite high- I was quoted $4.00 for a single rose!!! I am sure they make lovely bouquets, but so do any number of florists in Chicago. I would much rather take my money to someone who was interested in doing business, treats their customers equally- no matter what money they are looking to spend- and has reasonable prices. I guess Stems will scoff at what I have to report, but then business must be good for them if they can afford to tell customers who are standing in their store "We are too busy to answer your question". Too bad.
Not Your Typical Florist. I got my girlfriend an orchid plant from here for Valentine's Day. Although I went in the week of, planning ahead not being one of my biggest strengths, they were able to accommodate me. The plant was very nice, and is still alive to this day. The service at Stems is impeccable & they are willing to go above and beyond for their customers. Stems is a very modern florist & not some staid FTD that my dad has been going to forever. Their designs are intricate & alluring. That special lady in your life will know you went the extra mile for her by avoiding the flower mills that everyone goes to. I highly recommend them, as well as being prepared for the flower holidays at least a week in advance to avoid any problems.
Best floral arrangements in the city.
I received a floral arrangement from Stems that was artistically exquisite - absolutely breathtaking. Stems? floral creations go beyond generic, run of the mill floral arrangements ? they are masterpieces!
Simply The Best. There is no where else in the city I will buy flowers from. Everyone is knowledgable & extremely helpful. I know nothing about flowers, yet I always come out smelling like roses. I tell them the occasion & how much I want to spend. Then I sit back & let them work their creative magic. My girlfriend is blown away every time I get her flowers from Stems. All of her co-workers & friends always agree that they are the most beautiful flowers. My girlfriend beems with joy while the rest of them beem with envy. Do yourself a favor & let the ladies of Stems bring soem beauty into your world.
Best Florist. I used Stems for my wedding as well and the flowers were beautiful. The table arrangements were original and got plenty of compliments. Also, everyday bouquets are unique and are a welcome surprise versus the traditional arrangements. My mom loves to get their flowers and I would highly recommend using them as your florist!
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