Shopping >Lori's Discount Designer Shoes
“Lori's Shoes on Armitage has one of the best selections of fashionable and unique shoes in the city.”
“Lori's is the best shoe store around.”
“Nice shoes but I won't be back, I don't need to feel like your doing me a favor”
“The staff at times seems as if you are bothering them BUT the selection and the prices are sooo good!”
“always the best selection and good sale prices too!”
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horrible, horrible customer service.
two weeks before i was going out of town, i ordered a pair of shoes from lorisshoes . com. i bought them specifically for the trip and gave what i thought was plenty of time for them to get to me.
i received a pair of shoes 3 days after my order but they were the wrong pair! i contacted Lori's Shoes immediately and told them of the error. they said they had found the right pair of shoes and were sending them out immediately and would i please send back the pair i had received in error.
i sent the shoes back the next day and i am STILL waiting to get my replacement shoes. i'm leaving for my trip in two days and have no idea if my shoes will be here in time.
i have called and emailed customer service numerous times and no one has gotten back to me. not a single response!
i will be filing a complaint with the Better Business Bureau and i really hope that the rest of the dissatisfied customers do the same.
i will never shop their site again.
WORST CUSTOMER SERVICE EVER. "I cannot tell you how embarrased I am to have brought my friend here. I went online and saw a nice selection of shoes and decided to go with a friend to get a great pair of shoes. I was raving about what great shoes they have on the way in the car. We get there and it is a mess.. ok I am used to seeing this layout kindof like DSW but a little cramped... fine. I walk around the whole place for nothing because the best 3 pairs of shoes are right in front at prices from $180 -250. I was looking at shoes when an associate asks me if I know what I am looking for I respond and tell her I am looking for a black bootie shoe but with a closed toe. Her Response was OK YOU KNOW WE ARE CLOSED RIGHT and looks at me as I need to just go. So basically she should have told me to get out because she wants to go home. My friend left the shoes she was going to buy and I put down mine and we left to never go back again. I cannot understand more about customer service and that was very low and unacceptable. If I want designer shoes I will keep going to Nordstrom which has those same designers, same prices and parking.. no Lori's is not cheaper or a gem or a good find. Don't waste your time here while Aldo closes on Halsted"
Great shoes...horrible service!!!. Looooove the shoes they sell and the bags too......the most snottiest people working there...with their noses stuck on the ceiling...no customer service watsoever......was told off by a sales person to not touch a display bag....hate it.. not worth the time ..i can get name brand shoes some where else.
This shoe does not fit. Customer service is nonexistent, all these sales women walking around without a clue as to what the word service means.They must get paid just to watch.There is no personal approach to make you feel welcome.Nice shoes but I won't be back, I don't need to feel like your doing me a favor .
WORST STORE IN CHICAGO..
I went to Lori's last week and had the worse experience in the world. The staff had to have had training on how to be the rudest individuals in Chicago. I wanted to buy a pair of $300 shoes and the salespeople took 30 minutes to help me sort through the mess they call a store to find a size. The whole time they acted like I was a bad person for making them do their job. It's not my fault they decided to stack every pair of shoe they had on the floor, with no sense of order. There is a reason Nordstrom or anyother shoe store in America keeps multiple pairs on the floor, it was a mess. At one point the salesperson argued with me that they are successful enough that they don't need my business, then I overheard one salesperson say to another that they don't carry sizes for fat people.
My experience was so bad, I almost don't believe it could have happened. I wouldn't have been surprised if they would have kicked my dog, if they had the chance.
I will never step foot in their store again and I have told all my friends not to go either.
I agree about the staff. but Lori's does have a large selection on shoes and handbags. The staff at times seems as if you are bothering them BUT the selection and the prices are sooo good! That is whyI continue to go there, I love a good deal, no matter what!
I had to laugh. I agree with the one reviewer about the sales staff at Lori's. And normally I wouldn't shop at a store where I had been treated so rudely, but Lori's is a one of a kind. I don't spend nearly the money I would if I felt welcomed and appreciated, but they do have great shoes and bags at reasonable prices and their sales are tremendous. Just try to overlook the snobbery of the staff who obviously earn way less money then you or I do.
Unknowledgeable, Arrogant, Unhelpful.
WORST PLACE TO GET SHOES IN CHICAGO! BEWARE!
No shoes are worth the salespeople in this stote. Even regulars are looked down upon and generally poorly served. Find the shoes you love there and buy them from a store you can trust. You may be told whatever it takes to get you to buy a pair of shoes you can't return!
If you try, be ready for a some of the worst, rudest service you can imagine. You probably won't leave with a refund or credit for unworn shoes, but you may escape uninsulted.
Lori's is a GREAT store.. I think Lori's is great! Being a person who has limited choices as I wear a size 11, Lori's is a great option that offers more than a DSW or Nordstroms. You never have to ask anyone if they have your size as you can see what they have for yourself. (I'm particularly disgusted at the looks on a salesperson's face when I ask them for my size.) They offer stylish, cute shoes in all varieties and although some may be expensive, most are reasonable. DSW rarely has my size. I will always make the 20 mile drive to Lori's if needed cause it worth.
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