Roy's Furniture
An elegant showroom houses affordable home furnishings.
(773) 598-5749
2455 N Sheffield Ave
(at Between W Montana Street and W Altgeld Street)
Chicago,
IL
60614
41.926613
-87.65364
Neighborhoods: DePaul, North Side
Hours:
Mon-Fri 10:30am-7:30pm
Sat 10:30am-6pm
Sun 11am-5pm
Last updated 4.30.09
What People Are Saying About Roy's Furniture
The Owner
Roy's Furniture
Owner
Our furniture will make your house feel like a home. Choose from a large selection of furniture for the living room, dining room, bedroom and accessories. Our prices are among the best in Chicago, maintaining the best available quality. Additionally, enjoy the benefit of custom ordering your furniture, selecting the fabrics that are most suited to your taste, making your furniture completely unique.
The Editor
Contributor
Citysearch
The Scene
The two-floor, 30,000-square-foot showroom looks more like the inside of an attractive home than a large furniture warehouse. Fully simulated bedrooms, living rooms and dining rooms feature different motifs and offer opportunities for homeowners and renters to try out deep couches, test mattresses and browse the large selection of wood furniture. Ask a helpful member of this family-run business for assistance.
The Goods
Owner Roy Warner offers well-made furniture for every room in the house at 30 to 40 percent off of typical retail prices. At these prices, shoppers come from all over the Midwest to take advantage. They also benefit from Warner's home deliveries. Sofas are particularly popular, and all furnishings can be personalized with the large fabric selection on display downstairs. If you don't see what you want, put in a special order. You can also find an array of unique imported pieces in the mix.
User Reviews
wineguy
April 20, 2009
First, TOM (delivery manager OR Pit Bully???), he is an out right (J)*E R K. We have been reading about THIS guy on other websites but until you cross his path, you really are awaken to what it is to be empowered. What an ego / attitude! If Roy's hired him to hold off people THEN best choice ever! Tom left us on hold for more than what was reasonable and he could not give us a definite delivery date. 6 to 8 weeks, unlikely. Also, the delivery FEE, all over the place based on who you speak with. One person, "percentage of what you paid/purchased", another "based on number of delivery's".Negotiate delivery otherwise you have to go to China Town. Really? Okay furniture BUT STAFF AT ROY'S S U C K!! Do not work with THOMAS AT ROY'S EITHER (sales guy). Sales guy that sells you and leaves you without answers once you pay the bill. YOU GUYS S*U C K!!!! ROY S *U C K S!!! Pay extra where you get quality with service not just furniture, cheap!
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rfannings
January 26, 2009
Roy's has awful customer service!!! I purchased a sofa four days before the Christmas holiday after browsing in the showroom for almost an hour. My saleswoman was very helpful and answered every question I posed. After much deliberation, I chose a sofa because of it's versatility and affordabiblity. At first, I was having difficulty visualizing how my sofa could be used as a sofa with a chaise or a sofa with an ottoman just by changing pillows but the saleswoman demonstrated how this would take place and told me all I had to do rearrange the pillows and add another if I so chose. What she forgot to tell me was that the additional pillow for the ottoman had to be purchased at an additional cost. A fact I did not find out until after the sofa was delivered! What makes the situation worse was the manner in which this store handles the mishap. I phoned Roy's a total of 7 times ( each time being told that someone would get back to me to let me know if or how I would be compensated. I had to talk to the saleswoman, then the manager and someone would let me know what decision would be rendered (Why the manager could not investigate this matter I do not know). Well, no one called for weeks! Finally I was able to reach the manager who told me the owner didn't know how this could happen and I would have to pay for the pillow! Debbie, my saleswoman told me she could have made the mistake but she told her manager something else. If this decision was made the first time I called, perhaps I would have accepted it, but after six weeks of being given the runaround with no response from anyone I believe this result is ridiculous! I will NEVERshop here again because of the poor way in which they handled this situation!
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B23
December 03, 2008
This is the second time I have tried this place, and the second time my order has arrived VERY late. Forget that the "normal" wait is 8 weeks, my order took longer. And it was incomplete and not corrected for another 2 and a half months. I was told "too bad" when I asked for a partial refund for the trouble, they "don't do that." And to be honest, with all of the terrible service and order fulfillment problems, this furniture is very low quality. I can't stress this enough, DO NOT SHOP AT ROY'S FURNITURE!!
read full reviewThe Details on Roy's Furniture
The Extras:
Design challenged? Bring in your floor plans and staff can offer decorating tips.
Message from Roy's Furniture
- Custom Ordering
- Great Pricing
- Convenient Location
Our furniture will make your house feel like a home. Choose from a large selection of furniture for the living room, dining room, bedroom and accessories. Our prices are among the best in Chicago, maintaining the best available quality. Additionally, enjoy the benefit of custom ordering your furniture, selecting the fabrics that are most suited to your taste, making your furniture completely unique.
