Roy's Furniture
Chicago, IL 60614-2233
Phone: (773) 248-8522
- Cross Street:
- Between W Montana Street and W Altgeld Street
- Directions:
- El: Brown Line to Fullerton
- Best of Citysearch:
- Furniture 2006, Furniture 2005
- Hours:
- Mon-Fri 10:30am-7:30pm, Sat 10:30am-6pm, Sun 11am-5pm
Message from Roy's Furniture
Quality affordable furniture
- Custom Ordering
- Great Pricing
- Convenient Location
Paid advertisement by Roy's Furniture.
Editorial Review for Roy's Furniture – by Lindsay Beller
The Scene
The two-floor, 30,000-square-foot showroom looks more like the inside of an attractive home than a large furniture warehouse. Fully simulated bedrooms, living rooms and dining rooms feature different motifs and offer opportunities for homeowners and renters to try out deep couches, test mattresses and browse the large selection of wood furniture. Ask a helpful member of this family-run business for assistance.
The Goods
Owner Roy Warner offers well-made furniture for every room in the house at 30 to 40 percent off of typical retail prices. At these prices, shoppers come from all over the Midwest to take advantage. They also benefit from Warner's home deliveries. Sofas are particularly popular, and all furnishings can be personalized with the large fabric selection on display downstairs. If you don't see what you want, put in a special order. You can also find an array of unique imported pieces in the mix.
Editorial content is independent of paid advertisers. Any expenses are paid for by Citysearch.
Insider Tips
The ExtrasDesign challenged? Bring in your floor plans and staff can offer decorating tips.
User Reviews for Roy's Furniture
04/11/2008 Posted by matttim
My wife and I ordered a bed frame. At that time, they told us 6-8 weeks. I heard, going in, that they do tend to take a long time, i.e. 6-8 weeks, but my wife and I were willing to wait that long. 7 weeks comes around and I called about it. I spoke with a girl, who told me Tom (who apparently is in charge of looking up when things come in) would call me back. He never did, even after 2 days. I then called back and sure enough Tom had to call me back again. When I finally spoke with Tom, he told me he had no idea what was going on with the order, but it should be in at the end of the month (which would have been at the end of 8 weeks.) Fine. 10 weeks later, I call about it and I get the run-around from Tom, saying it should be in soon and something is going on in China with the order. I am still waiting for my bed frame!
Cons: terrible customer service/people
03/11/2008 Posted by alissarm
I recently ordered a table from Roy's. I called 4 times in the 2 days prior to my scheduled delivery to reschedule. Every time I called, my call went directly to voicemail. I left 2 urgent messages saying I needed to reschedule. However, no one ever called me back. Instead, on the day of my scheduled delivery, I received 2 nasty voicemails from Roy's saying they were outside, I wasn't answering the door, and they were going to charge me to reschedule. When I got through to the manager at Roy's later that day (an actual person - gasp), she offered no explaination why my calls were never returned. Even after I agreed to pay the $35 "restocking fee" in exchange for not being charged a second delivery fee of $90, the manager continued to be rude. She never apologized about the fact that no one ever returned my calls. Bottom line - if you buy from Roy's, you get what you pay for in terms of service. I think I'll stick w/ Bloomies in the future - amazing customer service.
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