Roy's Furniture

08/19/11

This purchase is the biggest pain my by butt (literally)

by MsHmm at Citysearch

I have a feeling Roy's pays $$$$ for there standing on this website!

Worst Customer Service Ever!!!! Avoid these jerks!

They are so unprofessional!!!!!!!!!!!! I was on the verge of becoming an advocate because they make it so easy to sign the dotted line and offered decent financing. These jerks have the WORST logistics and customer service I have EVER encountered. I didn't even want to give a single star, but that's not an option.

I recently posted my old furniture on craiglists and lined up a buyer, but I was not going to sell my currently furniture until I confirmed a delivery date for the new sectional. I have hardwood floors and no other seating in my apt. So I called Roy's because I was soooo excited for my new sectional to be delivered to their warehouse so I could pick it up and I needed to arrage a date for my buyer and a cheaper truck (I am saving myself the $130 for they inconvenient delivery fees/dates). The person that answered the phone assured me the sectional would be arriving in 2 days. I even called to double check, because of all the bad reviews.

Which brings me to....Today. Today is the 3rd time they have told me my furniture has not arrived. I have been sitting on my hard wood floors for the past 7 days making this purchase the biggest pain my by butt (literally). Not to mention while I'm trying to call and get some understanding of what is going on, the "new" girl that answers the phone Immediately gets a attitude.

06/28/10

IF YOU WANT DESIGNER FURNITURE AT LOW PRICES

by stanley3 at Citysearch

I love unique furniture and accessories, but the prices are usually beyond my budget. A friend turned me on to Roy's and now everyone I know shops there! Their floor samples are always AMAZING deals. I just bought a $3,700 unique designer leather couch with recliners and lounge (floor sample in pristine condition) for $999!! They also have the best prices in town for really good quality rugs. A rug I almost bought at another store was $890 - and got the same rug, same brand for $390 at Roys. The only downside to this place is that you can't expect it to be there if you come back the next week because the prices are so good and many of their items are one of a kind. That also makes it fun to go back, though. I have also ordered items from them and never had a problem.

• Pros: You cannot beat the prices on unique designer items
• Cons: Get it immediately or it will be gone - prices are that good

03/03/10

Terrible Customer Service but Great Prices

by ChiCityLocal at Citysearch

Enjoyed the selection and pricing at Roy's. However, upon ordering, it was difficult to get an exact date or follow-up for when the order would be coming in. When we received our couch the pillows were incorrect and we were told we'd receive the correct ones in 2 weeks. 4 weeks later, called in to check on the status. Rep claimed they had personally left me a message (they had not) and that the pillows were here for pickup. When asked if they could be delivered since the error was their's, I was rudely told that they cannot b/c it was the manufacturer's fault, not their's. As a retailer, I would expect them to take responsibility for incorrect orders. 10mins after my discussion, rep called me back stating he had mixed up my order and the pillow was not in. Though he was apologetic, it didn't really make up for the fact he was rude initially and didn't know what he was talking about.

• Pros: Good selection with good prices
• Cons: Bad cust. service, hard to get order status & resolve issues

12/29/09

Horrible customer service /// It's not 8 weeks!!!

by ALM777 at Citysearch

I bought furniture from Roy's about 8 years ago and thought I would try buying from them again. Bad decision. They told me that my furniture would come in 8 weeks. More like 5 months!!! Thank goodness I had other furniture to use, but if you need furniture in a timely manner stay away from Roy's! When I called them after about 7 weeks to get status on my order, they told me that I would get a call back from Customer Service. I got a call back literally 3-4 business days later. They told me that due to an earthquake in China, my furniture would take about 2 more months. I was going to just cancel the order after hearing that. Well, the return policy is "NO RETURNS". However, it said something about "if an exception is made" that there would be a 15% re-stocking fee. I called to check on my order again when it was nearing the end of the 3rd month of waiting and it took Customer Service 3-4 days to return my call. This place went down hill!! I used to tell people to try Roy's over the years, but not anymore!! It's not worth saving $100-$200. Go to a real furniture store. Retailers (with decent customer service) are dying for customers these days.

• Pros: Competitive prices
• Cons: Horrible Customer Service

12/17/09

horrible customer service

by ronpar08 at Citysearch

Visited Roys Furniture on October 3, 2009 and purchased furniture. Given the same sales pitch as everyone else stating "ready in 6 to 8 weeks" It's been 10 weeks with no phone call. Salesman Thomas (10 yrs) stated put partial payment down and balance due upon delivery i.e. cash only. Called to check on order and given totally different delivery policy and still no furniture. Called and spoke with salesman Thomas who said "shut up and i can explain it to you". No way to treat a customer. Will go to BBB & corporate office.

• Pros: furniture not bad
• Cons: no furniture, no call, lack of customer appreciation