Tile Outlet Co
Chicago, IL 60647
Phone: (773) 276-2662
User Reviews for Tile Outlet Co
07/03/2008 Posted by diytildie
We don't need "hand holding" or our design chosen. We need good service and people who take pride in their job. Our family has done everything ourselves from drywalling to electrical to plumbing to tiling. The service was horrific when I was there a year ago. We traveled all the way from DuPage County and Skokie to go to this place. No one greeted us at any point. Once we chose our tiles, we got this song and dance about why there are no returns on unopened boxes. My senior citizen mother and aunt were with me and we carried the many boxes of tile out to the car ourselves without so much as an offer to help. And,yes, they did turn the lights off on us without uttering a word. Later, my husband and father went in to get more of the same tile and their experience was worse than ours. Since then, my family and I have been shopping other places for our projects. Places that take returns on unopened product. Places that say thank you after the purchase is made. Places that help you take the tile out to your car without discrimination; e.g., if you are cutesy or rich-looking you might get help. Places that leave the lights on until every customer is gone. We have done tons of tile projects, most without Tile Outlet. Granted, the selection and the price cannot be beat. We purchased a marble tile that was triple the price at the fancy schmancy home store chain beginning with an "E". I like the idea of the store but the service left much to be desired. I hope Earl is right and the service has changed. If a cute puppy bit you, would you put your hand out again? We have more projects and we will be there this weekend to give it another chance. Stay tuned...
06/01/2008 Posted by katybee001
I am a Susie-homemaker type who likes to pay less for high quality stuff. I am not a professional contractor. I relied on Tile Outlet for supplies for a rehab project (kitchen and 2 baths) in the summer of 2007 and now in summer 2008 I undertook a small bathroom facelift at my mother's house. RECENT EXPERIENCE While at the cashier, I was checking some decorative glass tile and set aside a few that were scuffed. The man who assisted me not only pointed out more scuffed pieces, but also noted that a few were actually a slightly different color. He helped me correct the order and I was extremely happy for the extra set of eyes. I would say this is above and beyond my expectations. A noticeable improvement from my 2007 project shopping service, which I also thought was great. OVERALL Overall I love shopping there -- I could spend hours browsing uninterrupted. There are palettes to push around to match up samples of tile with one another (flooring/wall/decorative accent). When I have a question about the material, I know right where to find the folks who can answer it. I would never ask them to help me make up my mind about decor. Perhaps reviewers who had less than pleasant service there were seeking a showroom experience with a lot of hand-holding rather than an outlet/warehouse experience. Don't knock the Tile Outlet! They rock!
Pros: Selection, Long Hours, Parking, Knowledgable Staff, No Pushy Salespeople
Cons: If you like it, buy it fast!
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