(312) 328-0848

2131 S Archer Ave Ste 2
Chicago, IL 60616 41.8537 -87.6327

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Neighborhoods: Armour Square (Chinatown), South Side, Armour Square

Hours:

Mon-Fri 9 am - 3 pm

Mon-Thu, Sun 5 pm - 9:30 pm

Fri-Sat 5 pm - 10:30 pm

Sat-Sun 8 am - 3 pm

Price:

$

Last updated 1.24.11

Category:

Restaurants, Food & Dining

Payment Methods:

American Express, Visa, Discover, Diners Club, MasterCard

Restaurant Special Features:

Casual Date Spot, Local Favorite, Breakfast, Brunch, Private Rooms, Family Style Dining, Lunch Spot, Group Dining, Carry Out

Cuisine:

Dim Sum, Noodle Shop, Chinese

Smoking Permitted:

Yes

Editor's Tips

What People Are Saying About Phoenix

Featured Review

Contributor

Contributor

The Scene – Two banquet-sized, second-floor dining rooms (total seating for 500) are tastefully decorated with white-clothed tables--and none of the kitsch and glitz found at nearby Chinatown Square. Service is speedy and friendly; communication can be tricky if you're not familiar with the menu. – – The Food – From the exotic (shark fin soup, spicy jellyfish) to the mundane (lemon chicken, orange beef), Phoenix's lengthy menu brims with tasty, platter-size portions of traditional Chinese dishes, with some pan-Asian influences thrown in for good measure. Excellent dim…

Editor's Tips

Parking:
In the nearby pay lot, you can park up to two hours for free with validation.
ambiance
100.0% positive
  1. “Great location right off the red line.”
  2. “While the decor is nice, it is very disturbing, that there are so many loud people and screaming children.”
  3. “I've only been upstairs, once, but the service was great and has a better atmosphere.”
  4. “Food is great, service is quick, there is a great 2nd floor view of downtown and the price is very reasonable.”
drinks
100.0% positive
  1. “Even the bubble tea house downstairs is great for late night study breaks and game playing.”
food quality
76.91999912261963% positive
  1. “Great food.”
  2. “We were there yesterday and the food was incredible as always.”
  3. “The owners of the Phoenix seem to think they are so unique they can overcharge for their mediocre food and poor service!”
  4. “Dont bother with dim sum if youre going to show up late or just order fried rice; youll be better off getting take out and pretending that you know Chinese food.”
  5. “Great food!”
  6. “We especially love the dumplings, pork buns and shrimp wraps.”
  7. “shrimp fried rice not too greasy, we also had their shrimp it was good.”
  8. “This place has the most authentic chinese food among the group, even though it is a bit expensive comparing to the other chinese restuarant in china town, it is worth a visit.”
  9. “kung pao chicken is good.”
  10. “The setting is better than most and cleaner (the bathroom perhaps the cleanest), but the food wasn't better and the service sucks.”
  11. “Terrible service, LONG lines, mediocre food, overpriced for dim sum.”
  12. “The food is pretty authentic - so if your looking for watered-down Americanized "Chinese" food, go somewhere else!”
  13. “went here twice and left both times after waiting patiently for about 30 min (on top of the 30 min spent on waiting to get seated) without any decent food.”
  14. “Although the flavor is authentic Cantonese, the price is a bit high, considering that the food is somewhat rustic.”
  15. “found the dim sum price is affordable, while the other dishes might be a little bit too high.”
  16. “The authentic chinese food was worth it.”
  17. “We enjoyed everything we had and we tried a variety of dishes.”
  18. “Coming from a very traditional Chinese family, Phoenix is where I always take my visiting relatives since it is one of the best spots for an authentic Cantonese dim sum or Dinner.”
  19. “The owners are great people, and they care about the food.”
  20. “There are MANY much better places in town, with better food, friendlier and better service and more reasonable prices!”
  21. “My husband and I took his family here this past weekend, and what we were met with was rude, inconsistent service, and a lack of selection, unless we wanted to eat chicken feet.”
  22. “Another authentic place for dim sum.”
  23. “The dim sum is authentic, and dilicious.”
  24. “The dim sum here is delicious.”
  25. “meal that should have taken an hour, took 2 waiting for inadaquete more expensive food”
  26. “The shrimp dumplings are the best!”
menu variety
75.0% positive
  1. “love the menu suggestions from the managers.”
  2. “Good points: AWESOME dim sum with an incredible variety.”
  3. “My husband and I took his family here this past weekend, and what we were met with was rude, inconsistent service, and a lack of selection, unless we wanted to eat chicken feet.”
  4. “We enjoyed everything we had and we tried a variety of dishes.”
overall
100.0% positive
  1. “Want a clean, nice-looking place to sit?”
  2. “Phoenix is the best dim sum restaurant in Chicago.”
  3. “This is a pretty good place to go for a bite.”
service
60.0% positive
  1. “Bad points: lines and waits can be long (go on off hours), the staff though friendly don't seem to know much english, slightly over-priced.”
  2. “The setting is better than most and cleaner (the bathroom perhaps the cleanest), but the food wasn't better and the service sucks.”
  3. “The owners are great people, and they care about the food.”
  4. “Terrible service, LONG lines, mediocre food, overpriced for dim sum.”
  5. “Abysmal service.”
  6. “My husband and I took his family here this past weekend, and what we were met with was rude, inconsistent service, and a lack of selection, unless we wanted to eat chicken feet.”
  7. “Language barrier was a little tough, but our two waitresses were very friendly and attentive, especially to the kids.”
  8. “Ok Food but bad service”
  9. “Most Chinese restaurants I've been to have friendly, efficient service.”
  10. “Ive had dim sum all over this country, from San Francisco to NYC and the biggest commonality is usually the poor service and cramped dining area of which the Phoenix possesses none.”
  11. “Never go here again after terrible service”
  12. “fast service.”
  13. “The owners of the Phoenix seem to think they are so unique they can overcharge for their mediocre food and poor service!”
  14. “I've only been upstairs, once, but the service was great and has a better atmosphere.”
  15. “The wait staff could be be helpful, but overall the experience was very good.”
  16. “There are MANY much better places in town, with better food, friendlier and better service and more reasonable prices!”
  17. “While the decor is nice, it is very disturbing, that there are so many loud people and screaming children.”
  18. “Clean restaurant, consistent and attentive service even at peak hours.”
  19. “Food is great, service is quick, there is a great 2nd floor view of downtown and the price is very reasonable.”
  20. “The waiters and hosts were attentive.”
value
80.0% positive
  1. “This place has the most authentic chinese food among the group, even though it is a bit expensive comparing to the other chinese restuarant in china town, it is worth a visit.”
  2. “huge portions we had to take some home.”
  3. “The authentic chinese food was worth it.”
  4. “Terrible service, LONG lines, mediocre food, overpriced for dim sum.”
  5. “Although the flavor is authentic Cantonese, the price is a bit high, considering that the food is somewhat rustic.”
  6. “found the dim sum price is affordable, while the other dishes might be a little bit too high.”
  7. “Food is great, service is quick, there is a great 2nd floor view of downtown and the price is very reasonable.”
  8. “And the price is quite reasonable.”
  9. “There are MANY much better places in town, with better food, friendlier and better service and more reasonable prices!”
  10. “meal that should have taken an hour, took 2 waiting for inadaquete more expensive food”
wait time
100.0% positive
  1. “At the Phoenix, they're grumpy, slow and act as if they were doing you a great big favor to even let you eat there!”
  2. “Bad points: lines and waits can be long (go on off hours), the staff though friendly don't seem to know much english, slightly over-priced.”
  3. “Food is great, service is quick, there is a great 2nd floor view of downtown and the price is very reasonable.”
1 Star Rating: Poor

08/01/10

Worst ever had!

Contributor at Citysearch

The worst place we've even been to. There was no selection whatsoever, and the worst service. We ended up to eat somewhere else afterward just to get rid of the bad taste. Don't go there!

  • Pros: nothing
  • Cons: bad bad food
4 Star Rating: Recommended

03/16/09

I need to set the record straight about Phoenix

by Dick at Citysearch

If you go into Phoenix with a Western attitude that you will be waited on hand and foot, your experience may suffer. We have been going to Phoenix for years with excellent results and food. Went again last Sunday and they now have a picture system to assist ordering if the carts are not out. If you see something on a cart that you want, go to the server and request it be brought. If you don't see something coming around, request your server to get it for you. If you just sit there and expect every type of dim sum to be brought to your table, you may be dissapointed. We got every thing that we wanted in an hour period. It was all excellent from 'Dragon Claws' to tripe with turnips. I just had to counter all these negative reviews.

  • Pros: Best dim sum in Chicago
1 Star Rating: Poor

02/16/09

Abysmal service.

by kk8379 at Citysearch

"My husband and I took his family here this past weekend, and what we were met with was rude, inconsistent service, and a lack of selection, unless we wanted to eat chicken feet. That cart came around three times. The other carts were nowhere to be seen.

That being the case, we ordered our dim sum ahead of time, to ensure we received the dishes we wanted, and only received half of what we ordered. When we asked at the end of our meal about our missing dim sum, we were told very rudely that it needed time to be prepared...yet we had been there an hour. How long does a shrimp dumpling take, anyway?

The woman that appeared to be a manager was horrid. No people skills at all.

We left hungry, after paying a 60 dollar bill. We had to go get a second lunch.

We will not be going back to Phoenix. With so many choices in the area, get your dim sum elsewhere!"

  • Pros: food is pretty good
  • Cons: Service, Managerial staff, selection, long wait
5 Star Rating: Highly Recommended

11/24/08

A Chicago must stop

by RockySF at Citysearch

Whenever we come to Chicago we have to stop at Phoenix. The dim sum is simply awesome. We were there yesterday and the food was incredible as always. We enjoyed everything we had and we tried a variety of dishes. The shrimp dumplings are the best! The service can be spotty but we were seated near the door to one of the samller rooms and were able flag down any cart that appealed to us and usually they stopped every pass.

3 Star Rating: Average

10/07/08

happy with the food but not the service

by gam143 at Citysearch

Great food. Bad customer service. It seems like they serve their own langauge spoken first and bring the food to them often. i hardly had anyone came to my table show me the Dim Sum items. i was waiting to get in for 30 mins.i only have 4 dim sum items.Lucky i ordered some dish on the sides. Ohh well i am happy with the food, it taste good but not the service.

The Details on Phoenix

Place Categories:

  • great chinese food
  • terrible service
  • authentic cantonese dim sum
  • mediocre food
  • authentic nicelooking place
  • affordable dim sum price
  • great service
  • clean phoenix restaurant
  • never bad experience
  • attentive host
  • great big favor
  • helpful wait staff
  • overpriced long lines
  • bad dinner
  • especially love shrimp dumplings
  • very friendly waitresses
  • good shrimp
  • attentive waiters
  • best spots
  • love menu suggestions
  • nice decor
  • great 2nd floor view
  • great bubble tea house downstairs
  • bother dont
  • superb entrees

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