Pet Care Plus, Ltd.

(312) 397-9077

1328 W. Lake St.
Chicago, IL 60607 41.885448 -87.659941

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Neighborhoods: Near West Side, West Side

petcp.com

Years in business

Established in 1998

Hours:

Mon-Fri 7am-7pm

Sat 8am-5pm

Sun 10:30am-330pm

Last updated 8.18.11

Category:

Pet Services, Dog Grooming, Kennels, Pet Grooming, Pet Trainers, Pet Boarding & Sitting, Pet Sitting, Dog Trainers

Payment Methods:

Cash, Discover, Visa, MasterCard

Sitting Services:

Dog Walking, Dog Daycare

Pet Services:

Dog Boarding

Editor's Tips

What People Are Saying About Pet Care Plus, Ltd.

Featured Review

Contributor

Contributor

West Loop all-in-one doggy-palace: Grooming, boarding, daycare, training, and pet supplies are available for the enthusiastic owner.

Editor's Tips

Know Before You Go:
This facility stresses a no-frills approach, so don't go expecting fancy appointments and frou-frou services. Instead find spacious accommodations, large play areas and lots of hands-on attention from staff.
The Extras:
In-home care is also available, from personal pet-drivers (for their errands) to supply delivery.
ambiance
100.0% positive
  1. “brought my dog here over the Halloween weekend for the first time and the place was very fun upon coming in.”
service
95.05999565124512% positive
  1. “The staff was great and seemed to have much knowledge and experience with dogs.”
  2. “He loves the pool, the boneyard and, most important, he loves the staff!”
  3. “The price is good and the staff are very informative.”
  4. “Best customer service, amazing owner and great overall setup!”
  5. “have had only positive experiences with the staff and management at this fabulous facility.”
  6. “The staff really seemed like they were hands on with the dogs and the place was really clean.”
  7. “Excellent dog care and customer service”
  8. “It's clean, I feel my dog is safe and the staff is terrific!”
  9. “Also the staff is great and always point out anything with my dog that they think I should know.”
  10. “The staff has always been friendly and they definitely have gotten to know my dogs.”
  11. “Jennifer and her staff, to me, clearly love dogs, are well organized, the facility is clean and spacious.”
  12. “The staff were great and very knowledgeable.”
  13. “And of course how clean is the place, how many staff members are there?”
  14. “The staff is friendly and the facility is not only huge, but clean as well.”
  15. “The staff is always cheerful and welcoming and give a full report on her day of play.”
  16. “At least two of the employees are in the pre-vet programs at their respective universities, but all of the staff are dog lovers and take excellent care of the animals.”
  17. “outstanding personal attention by staff!”
  18. “But from the second I walked in I was greeted by friendly and knowledgeable staff.”
  19. “really liked the service I got.”
  20. “The outside area, pool, kennel, staff, and overall layout is the best that I've seen.”
  21. “have never left my dog over night, but the staff and management assured me that they would take great care of her.”
  22. “Clean, friendly, and they took GREAT care of my 2 dogs!”
  23. “I've owned dogs for 50 years and these people really care and go out of their way to keep dogs occupied and happy when away from home, the swimming area is an outstanding opportunity for our Lab, the place is kept very clean and outdoor areas give the pet”
  24. “The people at pet care plus are wonderful!”
  25. “It was clean, large and the manager in the AM really seemed to love the dogs.”
  26. “great staff, huge pool!”
  27. “The staff very friendly and seemed to like what they were doing.”
value
95.83000183105469% positive
  1. “Bonus: They offer great packages on everything (daycare, baths, etc) and that helps keep sending our dog affordable, too!”
  2. “It is a little pricey but totally worth it to be able to tour their nice facility and have peace of mind that your dog is really being cared for while you're away.”
  3. “This place is huge and your dog has lots of room to play.”
  4. “The price is good and the staff are very informative.”
  5. “great staff, huge pool!”
  6. “The staff is friendly and the facility is not only huge, but clean as well.”
  7. “There is even a web cam so that I can see my dog playing all day in their huge outdoor area spaces.”
  8. “would use them again for sure if the need came up as the price was the best in the area to boot.”
wait time
100.0% positive
  1. “They idetifywhat each dog needs to be the best socialized (for my dog it's 20 minutes of hard playtime before being put with the others) and address these needs every day.”
  2. “She gets that goofy tired happy smile after a long day of playing with her puppy pals.”
1 Star Rating: Poor

05/08/11

Traumatic experience & poor customer service

by Ninao120 at Citysearch

I was so excited when I found this grooming place close to home, but was extremely disapointed with their services. When I dropped my cat off, I offered to wait while they washed her. They told me there was no need to wait, because it might take an hour. They assured me that they would call me about 15 minutes before she was done being washed so that I could come back to pick her up. When I received the call, the employee told me that she was done being washed, and ready to be picked up. When I arrived, she had been sitting, shaking in a room by herself. She was still wet and when I brought her home, I realized she had urinated on herself because she had been scared and left alone for 20 or so minutes. When I called the owner and asked for a refund, she refused and said that the employee did nothing wrong. I felt like they lied to me and didn't care how upset I was. I would never go back or recommend this to anyone. If allowed, I would give zero stars!

5 Star Rating: Highly Recommended

11/29/10

Review for Pet Care Plus, LTD.

by Rosemary Doty at Citysearch

Fabulous place! Usually, when we kennel our dogs, they come home very needy and exhausted. I think they are exhausted because it is usually difficult to sleep in kennels. Not so this time. The dogs were clean, relaxed, happy to see us, but I didn't feel as if I had rescued them from a dog pound again! I would absolutely board them there again. I really did my research before I took them to Pet Care Plus and it paid off!

5 Star Rating: Highly Recommended

08/04/10

My dogs love it!

by HappyHappy at Citysearch

I have been going to Pet Care Plus for years! I am a very satisfied customer, and I'm always referring my friends to the wonderful service they provide. Almost every month I take my dog for grooming, and they always get the job done right! I have been boarding my Yorkie as well as my Pug there for almost 6 years now, and my dogs always get excited when i drop them off. They always look forward to going back, and playing with the other dogs there. In the summer they really like to splash in the shallow end of the pool. Thanks to everyone at Pet Care Plus!

5 Star Rating: Highly Recommended

07/31/10

PET CARE PLUS RULES

by pennyandrockysmom at Citysearch

I am a HUGE fan of Pet Care Plus!! As someone who works in the pet care business, and KNOWS daycare and boarding facilities, I am always happy to refer my clients to Jennifer and her team at PCP. They facility is clean and well maintained, the staff is always friendly and helpful, and the dogs LOVE it!! I have referred MANY clients to Pet Care Plus for daycare, boarding, and even grooming. One of the best things about Pet Care Plus is that they have a tremendous, totally enclosed outdoor space and the city's BEST dog pool. I have visited most of the other facilities in the city and met their staff and I can tell you that Pet Care Plus is truly one of the best. Great pet care and top notch client service. I am VERY picky about where I will refer my clients and Pet Care Plus has never disappointed me. They rock.

  • Pros: great facility, great staff, GREAT POOL!
5 Star Rating: Highly Recommended

05/07/10

Sweet place for your pooch

by LifeisGood64 at Citysearch

My dog started daycare here this week and really seems to like it. That is if being tired at the end of the day is any indication.

Anyway, I went to a few different places and this one seemed the cleanest and had the most space which I think, if I were a dog, would be big pluses so I gave it a shot. Like I said I am glad that I did. Too boot it is close to my office in Riverwest so that is good too.

  • Pros: Clean, Big and Nice
  • Cons: none yet

The Details on Pet Care Plus, Ltd.

Place Categories:

  • great staff
  • great place
  • clean facility
  • love little dogs
  • great dog care
  • great price
  • really liked customer service
  • recommend great success story
  • not like owner
  • recommend highly
  • great report
  • big pluses
  • loves sammie
  • great packages
  • not good replacements
  • outstanding opportunity
  • clean cages
  • loves pup
  • wonderful people
  • really liked accomodations
  • best socialized
  • great heather
  • horrible experience
  • great kennel
  • love pet care plus

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