New Heartland Cafe Inc

07/25/08

Heartland Cafe waitress sneezes in hands and continues serving & Owner's son drops bun on floor puts it back on burger!

by thejewels10 at Citysearch

It looks to me from two separate occasions that Heartlands sanitation conditions need review! Please read. THere are better or more safer places to eat, like around the corner on Sheridan Road!

Is waitress sneezing into hands and wiping down the front of her shirt and not washing her hands prior to serving toast and coffee appropriate? yes this did happen and we watched to see when she was going to wash her hands before serving which never happened.

After talking to manager, he explained this specific waitress only had two more weeks left, and that he had many talks with staff about this and many regulated signs for washing techniques in Heartlands washrooms for employees to read. IF that is so, you need to let this waitress go today.

Poor food Quality... The Heartland quality of food has decreased miserably, never being consistent in taste and i even had to serve my friend her refill of coffee. AND creamer had disgusting brown stuff dried on rim?!

2nd Incident was at the Heartland Beach Hut on glenview. THe owner's son was working it and there were about 8 of us standing waiting to order. The owner's son dropped the hamburger bun on floor then picked it up brushed it off with his shirt and put it back on burger. We the people immediately made comments-and owner's son denied it.

It looks like Father and Son just dont care about Heartlands Sanitary conditions!

People! There are better places to go, like around the corner on Sheridan road for better tasting food and more sanitary conditions.

Im done with the manager for not taking action with waitress and blowing son's incident off. Phone message was left in which manager never returned call after saying he would.

Go figure...

• Pros: Used to be good with previous owners.
• Cons: Sanitation risks, serving food on dirty dishes, service negligent.

07/13/08

Only if you've got all day

by jpnorthsider at Citysearch

We live in the neighborhood, so really want this to be a good place, but after trying it half a dozen times, we have just had to admit that it's not good - at all. After waiting 10 minutes to be seated (the restaurant was empty), we waited another 10 for anyone to stop by and say hello, let alone take our drink orders. Then, the drinks took 25 minutes to arrive - no exaggeration. I think the servers are too busy talking at the bar or smoking in the back to care.

The menu looks great, with a wide variety, and you want to like it, because it's all natural and organiz, but my food was cold and bland, as was the rest of the food served to the table. My advice, skip it.

04/25/08

Chicago dining mediocrity defined

by MarkoLee at Citysearch

How this place has been around for 30 some years is one of the great mysteries of Chicago. With so many great restuarants in this city, there is no reason to go here. The food is bland, over-priced, not fresh, and limited. The restuarant itself is dirty, dingy, and has no style or atmosphere. The help is indifferent and unhelpful at best, rude and inattentive at worst. The last time I went there (and it is the last time) I had a burrito that was bland and cold and overpriced ($8? I should have just went to Chipotle). If you are looking for vegetarian options, try the Chicago Diner or one of the several vegetarian-only Indian restuarants on Devon. This place is a dinosaur and wholly irrelevant-- it needs to go away.

• Pros: Cornbread stuffing?
• Cons: Everything else.