“The service team treats you and the car great.”
PLEASE CHECK YOUR CAR OIL IF RECENTLY SERVICED. FROM MY EXPERIENCE, DEALERSHIP DOESN'T CHANGE OIL AS THEY CLAIM!!! I am faithful Honda buyer. Currently own a 97 Prelude, 08 Accord V6, 08 Pilot and an 07 Acura MDX. Of all these cars, the MDX has been the worst in quality. First, there was the left suspension rattles at 12k miles. This Dealership took countless trip to diagnose the problem; they replaced the whole front left suspension, rear left suspension, re-did the brakes and after 6 visits it was determined that the Battery Holder was cracked. Now, the car has 33k miles and the Oil Sensor Switch has malfunctioned. The Nav system reports "Oil Pressure Low." I checked the oil and it was extremely black and dirty; and the oil had only been replaced 3k miles ago. I pulled the oil and I promise you a car that has had its oil change done 3k miles ago should not appear this way. I have done enough oil changes on old honda to know; I contacted the dealership and their response was "we use a darker tint oil 'Castrol' and that appears darker." After hearing this, I went ahead and scheduled an appointment and got the diagnosis of faulty oil pressure switch. My car is past the warranty so I am out of pocket $230; even though if you do a bit of research online, Acura has had this issue with 07-11 MDX, but did not issue a recall on the system. I went further to determine if poor oil quality (due to lack of oil change at the dealership) could have caused this sensor to malfunction and have come across varying opinion. However, when I suggested this to the service managed I got the line "In my 24-28 year experience (depending on who you talk to at the dealership), this has never happened." All this begs me to question the integrity of the service department and the quality of Acura product. In addition, the service staff claims of 28 year service doesn't add up mathematically, since Acura was launched on March of 1986 (do the math...that adds up to 26 years). I have read all the reviews online and this must be a good dealership; however my experience has been very poor and I will not be returning again. Being part of a research institution, I am gonna take the steps necessary to get the oil I pulled verified and will share results once available. Lastly, for anyone considering an Acura product; I employ you to take a look at their cheaper sister, Honda, better service and won't charge 230 dollars for a 30 dollar part). And if luxury is what you really want, then go check out a Lexus. (This is not a bias, rather a fact from US news and world report, motortrend and edmunds).
Tom Trulis and Harry Nesbit and the tale of a TL SHAWD. Having owned Acura's for 5 years now I already know and understand the value that the brand delivers. My Wife drives an MDX (her 3rd) and I have previously owned a 6MT TSX and a TL-Base. The end of the 2011 TL Model year brought with it a "too good to refuse" 0.9% Finance offer. I hastily typed up an email to my good friends (Salesmen is simply not the right description) Tom Trulis and Harry Nesbit at Continental Acura and expressed my interest in a 2011 SH-AWD TL. There was a caveat, I had to economically exit my 14month lease on the base TL. A true testament to the powerful residual value of the Acura brand, I was able to do this for a few hundred bucks. Knowing that the 1st hurdle was crossed, Tom and Harry set out to find me the perfect car, which they did very expediently through a dealer trade. Less than 72 hours after seeing the 0.9% finance offer in my email I was grinning from ear-to-ear driving a stunning Black over Taupe TL SH-AWD off the lot. All-in-all another fantastic buying experience and another fantastic Acura, the best yet. I cannot praise Tom and Harry enough for the professional and personal manner in which they have worked with me and my friends and colleagues whom I have referred.
I had the exact same experience as lawnmanbpd did with Greg and Sharon. I had all the information I needed before my wife and I walked into the dealership. We were trading in our 2001 Tahoe for a Mazda 3, I needed a car that was better on gas. I was trying to break even with having a gas guzzler or a car payment. If I could buy a newer car that was better on gas and keep the money going out of the budget relatively the same was my goal. After initially seeing the numbers on both my trade value and the cost of the car I was interested in I has resigned to the fact that I would be driving my Tahoe out of the dealership that night. Greg asked me where I needed to be. Typical question from a car dealer right? I told him exactly where I needed to be - I figured what the hell. I got nothing to lose. In the same breathe I thanked him for his time. Greg asked me if he wanted me to try and talk to his manager. OK - anyone whose ever bought a car knows this routine. Good cop. Bad cop. I told Greg that he had one shot at it. I didn't want the "let me go talk to manager" back and forth banter to go on all afternoon. I have kids ages 7, 6 and 3, so my time and sanity is based on getting things done quickly. Greg took me serious. He came back with the bottom line deal, if we couldn't make it happen with the numbers he brought back it wasn't going to happen. The numbers presented were fair and fit my budget.
Greg, Sharon and Jerry (Finance Mgr) exceeded our expectations in every way possible. They explained the entire process and made us feel like we were purchasing a new Acura, instead of a used Mazda. They hit a homerun with us and we will definitely be visiting this dealership in the future.
Awesome Leasing Experience At Continental Acura. Just leased a 2011 MDX Tech from Greg Pew and Sharon MacDonald at Continental. They were both awesome ! We had pretty much everything worked out via email before I even stepped foot in the dealership. The staff was friendly and knowledgeable, and Greg has been very responsive in answering any questions I have had since delivery. I owned a 2008 VW Touareg prior to this and the MDX is far superior to the Touareg! I highly recommend Continental Acura.
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