Share(773) 348-5510
3000 N Broadway St
Chicago,
IL
60657
41.9366
-87.6446
Neighborhoods: North Side, Lakeview
What People Are Saying About Barry Regent Cleaners
The Editor
Contributor
Citysearch
Lakeview dry cleaner offers servies for wedding gowns, furs, and leather.
10/31/09
Possibly the worst dry cleaner experience I've ever had
by msp119 at Citysearch
I wish I could give this place zero stars because that's the rating they truly deserve. In short, they destroyed not one, not two, but THREE pieces of my clothing. When I brought this to their attention, they were indignant and accepted zero responsibility, even accusing me of fabricating this story. If this review can prevent even one person from going there and having a similar experience, then great and if this overpriced hack job of a cleaners falls from the "best in Chicago" lists, well, even better.
- Pros: Zero, None, Nada
- Cons: Condenscending, Irresponsible, Overpriced to boot
02/28/09
Thoughless, careless - I'm speechless
by bogin at Citysearch
Brought in a silk window panel (curtains) with two 3-inch horizontal tears and a hem that needed repair. They told me they could fix it. 10 days later I get a call saying, in fact, they couldn't fix it, the fabric was too delicate. Inconvenient for me but okay, at least (I thought), they're not going to ruin it. I go to pick it up, they bring it out unwrapped (as if I'm going to walk out with them over my arm; I had brought them in folded carefully in a big plastic bag) and a huge area of the drape, about 10 inches by 10 inches, is COMPLETELY SHREDDED. I ask for the manager, who is completely un-empathetic, totally nonplussed. "The silk's very dry," he says blandly. I'm not sure what that has to do with anything. I didn't bring the drape in there expecting it to be ruined, I didn't bring it in there with the caveat I leave it there at my own risk and if it's ruined, well, so be it. He keeps repeating that the silk is dry. I get it. That's hardly the point. They not only offered no monetary recompense, but not even the slightest shred of an apology. I have never had such a shoddy experience like this with a drycleaner. There are cleaners everywhere; why choose one that behaves so indecently?I notice many others here who have also had incredibly BAD EXPERIENCES with Barry-Regent. I'm still dumbfounded by what just happened.
- Pros: none
- Cons: rude, careless, they have a "caveat emptor" attitude
11/19/08
Overpriced and Irresponsible Cleaners
by shoelessrose at Citysearch
I brought my winter coats to BRC back in October. Both needed to be cleaned and one needed a new zipper. They told me no problem- a week and a half. I kept calling and calling- then after a MONTH- they still had not finished my coat. When I finally picked it up- it was $20 dollars MORE than orginally quoted, there were burn marks on both the interior cuffs and hood, and a few white powdery stains on the front that were not there before- and even after all of that they did not offer me any type of discount. I do not feel this company is trust worthy. I will never use them again or recommend them. They are extremely overpriced and not honest. BEWARE.......
- Cons: There were new stains on my coat that were not there when I dropped coat off.
The Details on Barry Regent Cleaners
Save Time:
Pick-up and delivery service is available in the area.
The Extras:
Besides cleaning for wedding gowns, furs, and leather, seasonal storage, alterations, and repairs are available. A special aqua cleaning service provides an alternative to dry cleaning.
Category:
Dry Cleaners, Dry Cleaning & Laundry Services, Tailors
Payment Methods:
American Express, Visa, Discover, MasterCard
