10/06/07

Good experience

by cunnin90

I got my dress at this location and found the salespeople to be very helpful and pleasant. A lot of not great dresses, but I found one that was great, and serveral others I liked. They were imformative about the return policy and were not pushing additional items.

• Pros: Pretty dresses, selection, price!!
• Cons: some not pretty dresses, a little crowded

08/31/05

All sales final!

by rkeden

When trying on my wedding dress at David's Bridal, 2 salespeople helping me recommended a veil and tiara, both of which I had not planned to purchase. Being that these women work on commission they made a convincing case for why I would want both items but they neglected to tell me that all sales are final on all merchandise at their store. When meeting with my hairstylist 4 months later I realized I did not want the tiara and was told by Davids Bridal that I could not return it. I had several encounters with salespeople at the store and at no time during any transaction was I told about this sales policy. Be sure to ask! And I would recommend shopping elsewhere for better customer service.

10/02/03

Terrible Customer Service

by teadtje

I was the bridesmaid in a friend's wedding last year and she purchased her gown and ours from this store. Terrible customer service. The clerks were unhelpful and the seamstresses very rude. We did our best to work around that because the bride really wanted the dresses from here, but I would never shop there for my wedding nor any other occasion, and I told them so. This is supposed to be a fun day for the bride and they made it miserable and made her uncomfortable. They may be less expensive than other shops....but you'll pay for it in very poor customer service.

• Pros: Location for bride, Inexpensive
• Cons: Poor customer service, Limited selection, Poor fittings