Accurate Auto Insurance

12/31/11

Lowest Rates and Great Service

by JHS1179 at Citysearch

Great customer service! I have been with Accurate insurance for over two years, they have the best rates and are very friendly. I even sent a email to them on a Sunday night when I had my car broken into and received a reply from the president that night, evidently he gets cc'd on all emails and he lives in chicago.

12/22/11

accurate scam?

by whytee at Citysearch

if i could give zero stars i would. terrible customer service and im not sure if its even a real company... cant find it on bbb. just sayin dont use these people. i have been trying for three hours to get proof of insurance and finally they send one through email that is expired. i believe it is a scam.

11/22/11

Stay away from this Insurance Company

by Janet DV at Citysearch

I was with this company for 1.5 years because it was so cheap, but I might as well have thrown my money away.

At the time that you sign up for the insurance they are super nice, and then they start finding nit-picks with your insurance so that you're not covered. I had my insurance under my name because I thought this was the logical thing to do, and after A YEAR AND A HALF they tell me that if my car is under my mother's name, then the insurance should be too, even though she never drove it. I had been paying full cover insurance only to be told that if I were in an accident, I could not be covered because of this mistake. When I asked how was I supposed to know, she said it was my responsibility to know these things.

Obviously, I cancelled my insurance, and because I had paid so much, I was entitled to a refund. This refund is the hardest I have had to get. The customer is NEVER right here. Because I knew how sneaky they were, I made sure I wrote down their names, dates I called and time and what each of their associates told me. Every time I called they told me that the previous person I talked to was wrong, and would give me a new wrong way to solve it.

Needless to say, even though they charge large interests when loaning you the money in advance for a year's worth of insurance, I didn't get any interest for the money they owe me. It's been four month since I cancelled my policy and I still haven't gotten my refund. On top of that, every time I call I get blamed for something the past associate did, and so according to them, it's my fault I haven't gotten the refund.

These are irrational people, do not try to reason with them. They are rude and incompetent. One of the worst services I have EVER received.

Their BBB record shows that 19 complaints have been filed against them in the past 3 years, so that alone speaks to how they take advantage of their customers.

I wouldn't recommend this insurance even to my worst enemy.

11/06/11

Great people and the cheapest rates!

by Chitown100 at Citysearch

I just renewed my car insurance for the 3rd time with Accurate, they are the most friendly people who actually care about their business! Plus they are Chicago based business and cheap rates too!!

03/23/09

The lowest price & best service out there

by GSChgo1 at Citysearch

I've been with accurate insurace for 2 1/2 years & had 1 accident in that time and the premium still went down after 6 months & the claim service was A++ they are the best in Illinois, the staff @ accurate is very friendly & helpful. keep it up!!!! Thanks for being there.

• Pros: The Customer is #1 with this company!!!
• Cons: There are none!!