Home Carpet One

11/12/09

A solid experience

by kennawalker at Citysearch

Home Carpet One provided common area carpeting for our 12 unit condominium building. HC1 was always on time, provided several options each with a detailed quote, was respectful of the decision making process and offered the best price all in a transparent manner. I wish every one of our service providers were this easy and reliable to deal with and provided such good value. Its also great when dealing directly with the President of the company.

• Pros: Reliable, responsive, friendly, and good pricing
• Cons: None that I can think of

05/09/09

Top Notch

by TerrenceB at Citysearch

I can't say enough about working with Mark Gusti and the team at Home Carper One. I was ordering new slate flooring long distance from Baghdad, and the HC1 crew could not have been anymore accomodating. Oscar and hisd crew did one beautiful job of installing the floor and cleaned up the place like it belonged to them. I would gladly recommend their services and products any time.

• Pros: Responsive service / Quality workmanship

02/07/09

No, no, NO!

by corkedoff at Citysearch

I wish I could give zero stars -- extremely disappointing. Because I don't know much about flooring I chose this place instead of a big chain. I was interested in cork for the entrance area and TV room of my house -- I specifically told the salesperson the cork was for these areas, telling him I had kids, dogs, etc. Cork's not cheap but I was trying to do the right thing environmentally. He said it was just like hardwood -- some wear and tear would show but I could refinish. Flash forward just three years and the expensive cork looks HORRIBLE. Worn and the seams between tiles buckling in some areas. They sent a nice installer out to look at it who told me, no, cork CANNOT be refinished and that it's pretty delicate/soft stuff that should have never been installed in a high traffic area. You can't replace just the damaged sections because the colors won't match. I basically have to replace the WHOLE FLOOR. After only three years. A huge ripoff -- the kind of uninformed, shoddy service I'd expect from Home Depot. Anything to make the sale, I guess, and I'm out thousands. Terribly, terribly disappointing and I caution you to try someplace else.