First Class Tickets & Entrtn

08/25/09

UFC 101

by nicolel87 at Citysearch

Had a great time & had great seats. Thanks again for the upgrade! def will use Drew for more tickets!

• Pros: great seats!!
• Cons: none

05/26/09

Response from the Owner to 'Poor ticket buying experience'

by drewdemoss at Citysearch

It is important to remember to look over your order form before submitting your request. On my website, in the section labeled Delivery Options, there is a box on the online order form that reads: “If the exact tickets I’ve chosen are unavailable, I will accept an equal or better tickets if they are available at the same price, (Recommended).” We suggest the buyer selects this box. The reason is if the exact tickets you selected are unavailable an equivalent or better location will be provided.

In this request the box was selected and the tickets delivered were an upgrade, much better than the tickets originally purchased. The box also does not consider team affiliation. Upgraded tickets are selected based on the quality of the ticket alone, the section closest to the best optimal view of the event based on the seating chart. If this box was not selected the request could have been canceled. If there were special instructions given regarding team affiliation at the time of purchase the request would have been granted. The location of pickup was changed because the Omni did not honor our reservation. I secured an alternative private location directly across from the Rose Bowl and assigned an employee to handle all pickups on site. The pickup time was guaranteed prior to purchase one hour prior to the game. No one waited past the time guaranteed for delivery and most of the deliveries were much earlier than promised. Every client received their tickets and most including this client received upgrades.

I encourage all yellowpages users to contact me if they have any questions regarding my review responses. We are a licensed brokerage since 2003, located inside Harry Caray’s Tavern in Wrigleyville, Chicago.

Best Regards,

Drew DeMoss

Founder & President

First Class Tickets and Entertainment

3551 N Sheffield Ave

Chicago, IL 60657

(773) 388-1000

01/02/09

Winter Classic tickets

by chrissiec at Citysearch

Drew got us great seats to the Winter Classic hockey game when tickets were nearly impossible to get. He was great to deal with and returned my emails in a very timely manner.