(773) 348-2646

2228 N Clybourn Ave
Chicago, IL 60614 41.9222 -87.6654

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Neighborhoods: DePaul, North Side

Years in business

Established in 2006

Hours:

Mon-Fri 6:30am-10am, 2pm-7pm

Sat 8am-10am, 4pm-5pm

Sun 10am-12pm, 5pm-6pm

Last updated 2.17.11

Category:

Pet Boarding & Sitting, Pet Services, Pet Grooming

Payment Methods:

American Express, Visa, Discover, MasterCard

Editor's Tips

What People Are Saying About Pooch Hotel

Featured Review

Contributor

Contributor

Canine boarding, day care, grooming spa and boutique features climate-controlled indoor environment, synthetic grass, aromatherapy baths and saltwater swimming pool.

Editor's Tips

The Extras:
Facility tours are available with a prearranged appointment only.
ambiance
100.0% positive
  1. “We also board her at Pooch when we travel and she seems very comfortable there and comes home healthy and in good spirits.”
  2. “Robin and all of the people who work there are so friendly and helpful, my dog is comfortable and I really trust them to take care of him.”
  3. “Our experience at the location on Clybourn has been perfect each time we have boarded our lab.”
  4. “can tell that the staff loves Mika and that makes me feel so comfortable.”
  5. “When we go on vacation, I always feel secure that she'll have great care and fun.”
  6. “understand that it is not easy look after a dog with severe medical needs such as mine, but Pooch takes great care of her and I feel very comfortable leaving her.”
  7. “Great location, too!”
  8. “We're very happy with Pooch Chicago and grateful for the excellent care and busy fun days they give Rex.”
  9. “We repeatedly thank Pooch Chicago for making us feel so comfortable with their beautiful facility and warm staff.”
  10. “Our experience with Pooch has consistently been fun and friendly service.”
  11. “We know our pup loves playtime, but if you are going to charge that much take time to actually be friendly with the owners/ make them comfortable with their pups environment.”
  12. “Place is not cheap but I like that the price basically is all inclusive and I feel comfortable they are at the best place in Chicago.”
  13. “Robin and the staff are great, and we feel very comfortable leaving our little family member there for days.”
  14. “toured Pooch a few weeks prior to boarding Samuel and their facility was really nice and the Owner and Staff really took the extra time to make me feel comfortable.”
  15. “The staff is so friendly and helpful and I always feel very comfortable leaving her there.”
  16. “Just wanted to send a shout out to Pooch Chicago on the great care and friendly atmosphere they have created at their place.”
  17. “Thanks for providing such a great, loving and positive atmosphere.”
food quality
50.0% positive
  1. “Rudy had a nice suite all to himself and every time I would stop by - it was clean, he had fresh water, treats and an update on when he had eaten.”
  2. “My "couch potato" goes into full gear as soon as I ask -- "Sushi, do you want to go see the dogs?”
menu variety
100.0% positive
  1. “After extensive research and multiple doggy-day-care site visits, I found POOCH Chicago.”
  2. “They have done whatever it takes to get her to eat the required amount prior to her shot, and they put up with my nerosies and extensive notes every time I drop her off.”
  3. “visited 7 boarding places in the city and did extensive interviewing and nothing came close to Pooch.”
overall
100.0% positive
  1. “think that Pooch Chicago is honestly the best place in the city of chicago to bring your dog.”
  2. “Definitely the best daycare/boarding place in the city for small dogs.”
  3. “Just wanted to send a shout out to Pooch Chicago on the great care and friendly atmosphere they have created at their place.”
  4. “We trust that he is at a really good place.”
  5. “would definitely recommend Pooch and feel that I have found that best place for Polly's daycare.”
  6. “It's a great relief knowing he gets to go to a place that he enjoys so much.”
  7. “If you want a place that loves dogs and takes great care of them then Pooch is the place for you!”
  8. “am writing this review to share with all of you readers what a great place Pooch Chicago is, and how wonderful and caring the Owner is.”
  9. “Thank you Pooch for providing such a great place to bring my dog!”
  10. “Sushi needs a good work-out and I know that he got one at your place.”
  11. “THANK U Pooch, for providing such a great place to take our dogs for a "mini-vacation!”
  12. “Place is not cheap but I like that the price basically is all inclusive and I feel comfortable they are at the best place in Chicago.”
  13. “really want to thank Pooch for taking such good care of my pup when I was away and I now feel confident that I can take more vacations knowing that I now have a really good place to leave him.”
service
90.05999565124512% positive
  1. “My two pups love it there -- the play areas, both outside and inside, are not to be beat, but they especially like the people.”
  2. “The staff are very friendly, and the rates, though a little on the high side, seem proportional to the quality of care received.”
  3. “Outstanding customer service.”
  4. “The staff is very friendly and knowledgeable.”
  5. “He enjoys the people that come and get him and they seem to enjoy him as well.”
  6. “All I can say is that their staff is so helpful and so nice and that my boy came home happy and healthy.”
  7. “The friendly staff has welcomed us into their family since the first day we went.”
  8. “Futhermore, I know that Robin and her staff love Naismith almost as much as we do.”
  9. “The staff at Pooch took fantastic care of Duke over the 4th of July Holoday weekend.”
  10. “Not only is the facility very clean and the staff very warm, but Robin is just amazing!”
  11. “The staff is friendly and were patient with my misgivings when he first started going.”
  12. “After speaking with the manager about the cancellation it confirmed our belief that Pooch Hotel is an inferior dog daycare service.”
  13. “They gave me a full tour of their facility and it was very clean, organized, and the staff was so accommodationg in answering all of my MIILION questions!”
  14. “Their staff (Amanda, Jesse, and Margaret in particular) are so nice and they really love Cooper.”
  15. “always get great service from Pooch Chicago.”
  16. “Robin (the owner) is very attentive to our every need and goes above and beyond the call of duty (they even took my maltese to the vet when he wasn't feeling well).”
  17. “I've seen some of the negative comments written about this place (rude staff, dogs not administered medications properly, dogs smelling of urine when returned to the owner), and from what I can see, the people working there are what is "ruining their b”
  18. “Their staff is really, really nice and I can tell that they genuinely care about dogs and customer satisfaction.”
  19. “To me, that is awesome customer service.”
  20. “The staff is also very friendly and extremely accommodating.”
  21. “All the people I've met there have been really excellent.”
  22. “Everyone at Pooch is always so friendly and kind.”
  23. “The staff is also amazing and very, very friendly.”
  24. “the place is spotless and it was super evident that the entire staff enjoyed the dogs.”
  25. “This person goes on to call the staff stupid, etc., etc.”
  26. “The place was so clean, the girls at the counter were friendly and overall it just gave me a good vibe.”
  27. “Their staff are very knowledgeable and I feel very ccomforatable leaving my dog with them.”
  28. “The staff is repeatedly very friendly and I love it that they know me and my dogs name when we walk through the door.”
  29. “spent a lot of time researching places throughout Chicago for the past 2 years-I am telling you- there is not a more friendly, CLEAN, healthy environment to have your pets in than this place.”
  30. “The staff is warm and caring and they take care of Karma as if she was their own.”
  31. “Molly, my lab mix, and I love Pooch Chicago and their staff.”
  32. “Now that is what I call great customer service!”
  33. “Their are other places with excellent service and care for our pets.”
  34. “After our experience, we ended up finding another doggy daycare with knowledgeable and friendly staff, and open door policy.”
  35. “The people that greet you and bring your dog out to you at the end of the day are very friendly and tolerant of excited dogs and their behaviors.”
  36. “usually go to PetSmart, but I was tired of always seeing different people working there, and the whole "corporate dog care philosophy" just didn't give me the warm fuzzies if you know what I mean.”
  37. “Overall, the staff was just really, really nice!”
  38. “use the bus service which is amazing.”
  39. “Although the regular staff seemed friendly we were very discouraged by the owner's attitude who seemed to believe that we were so lucky for her to allow us to pay so much for her business.”
  40. “We love the personal service we receive from Pooch Chicago and wouldn't think of taking her anywhere else in the city.”
  41. “There was a comment about my dog's previous stay at Pooch Chicago, and despite the negative experience (was given no apology, no follow up call to try to resolve the matter, rude staff), I decided to take my dog there again.”
  42. “Our experience with Pooch has consistently been fun and friendly service.”
  43. “Robin, Margaret, and other staff members have always been helpful and enthusiastic (they even arranged for my keys to be brought to me when I locked myself out of my condo once)!”
  44. “If you see this Pooch people - please know that you have made a huge difference in our lives!”
  45. “was very impressed by how clean the facility is, and found the front desk people and Robin to be very friendly and nice.”
  46. “We chose Pooch based on the professionalism of the staff, the overwhelmingly beautiful (and clean) facility, and the interaction we saw between other dogs and the staff while we were visiting.”
  47. “The staff really makes me feel safe and I know I don't have to worry about him, he is in great hands!”
  48. “The staff is so friendly, and they have the best hours!”
  49. “Lalo is my 8-lb chihuahua that used to spend his days sleeping at home by himself, now he spends his days with his favorite pals and the fabulous staff at Pooch Chicago.”
  50. “have been going to Pooch for almost 2.5 years now and I really, really love the staff.”
  51. “As soon as I walked in the door at Pooch - I was greeted by an extremely attentive and friendly staff member.”
  52. “recently stopped going to my current daycare because their transport service, lack of customer service, and poor communication just drove me away.”
  53. “The staff and owner are always so nice and helpful, and I take great comfort in knowing that Wrigley is in the BEST hands.”
  54. “Just wanted to send a shout out to Pooch Chicago on the great care and friendly atmosphere they have created at their place.”
  55. “Pooch has the best facilities, best pick up and drop off hours, best staff, best rates.”
  56. “Big Baby Dog did great the week he stayed there and the staff was very friendly and welcoming when I called to check in on BBD over the week.”
  57. “Robin is so great to deal with, and the staff takes great care of Mugs.”
  58. “They keep their facilities extrememly clean and it is quite obvious the entire staff is there because of their love of dogs.”
  59. “The Pooch staff always takes great care of our puppy, and we can see how much they love Ruby, and I think she senses that too!”
  60. “The staff is very, very nice and truly cared about me and Addison.”
  61. “The staff was very friendly and helpful, and Ben seems very happy staying there.”
  62. “The staff is so friendly and helpful and I always feel very comfortable leaving her there.”
  63. “She had a wonderful opportunity to turn around a glitch in your service.”
  64. “Robin and the staff are great, and we feel very comfortable leaving our little family member there for days.”
  65. “The facility itself is amazing and the staff are very professional and really seem to care about our dog.”
  66. “The staff are great, and truly understand what it means to care for your (furry) loved ones - they take a few seconds to email me with updates on Bernie, which is so little but means so much and shows how much they care.”
  67. “We repeatedly thank Pooch Chicago for making us feel so comfortable with their beautiful facility and warm staff.”
  68. “Pooch Chicago is a beautiful facility and their customer service is second to none.”
  69. “The staff at pooch hotel was amazing, and my dog warmed up to them quickly.”
  70. “The facilities are immaculate and their customer service is friendly and accommodating.”
  71. “FYI I have gone elsewhere and am very happy to give my money to people who love dogs and their customers.”
  72. “Great staff (friendly, helpful) and my doggy loves going to spend her days there.”
  73. “... Robin (the owner) and the staff are wonderful and the facility is extraordinary.”
  74. “Robin and her entire staff are professional and clearly love animals.”
  75. “Friendly, thorough staff, and my dog loves it!”
  76. “But if you're looking for friendly, able, and knowledgable people to actually care for your dog, I'd think again.”
  77. “All of the employees know Walter's habits, etc. and you really feel like they know each dog's unique personality, and treat them accordingly.”
  78. “The building is awesome, the staff friendly, and when we get her bathed/groomed/massaged she always comes out looking/smelling unbelievable.”
  79. “really love that the staff loves my dog as much as I do.”
  80. “Thank you Robin and thank you to your wonderful staff.”
  81. “Robin and her staff are always more than happy to answer any and all of my questions.”
  82. “We have boarded her at EVERY facility in Chicago until we found Robin and her amazing staff.”
  83. “Robin and all of the people who work there are so friendly and helpful, my dog is comfortable and I really trust them to take care of him.”
  84. “can tell that the staff loves Mika and that makes me feel so comfortable.”
  85. “Amanda is great and we love her, but the rest of the staff are gestapo girly girls.”
  86. “I've recommended Pooch Chicago to several people at the dog park, and a coworker now brings her dog there on my recommendation.”
  87. “Robin and the amazing staff of Pooch are the best in the city; they go above and beyond what is expected of them to ensure the safety and well being of the dogs in their care.”
  88. “The staff is always friendly and Tyson is happier and healthier than ever.”
  89. “The staff is always really nice and they have helped me out when I am in a bind many times.”
  90. “Don't be intimidated by the building, the staff is extremely attentive, knowledgeable, and friendly.”
  91. “Their staff is so nice and welcoming, and they always take great care of him.”
  92. “The front desk person Robin was extremely rude and unapologetic.”
  93. “Pooch and their staff are very knowledgeable and I know that Molly has the best of care.”
  94. “have always had great treatment from the staff and they cater to all my needs (noon time feedings, special meds, etc) If you are looking for a great doggy daycare check them out!”
  95. “Excellent service.”
  96. “The staff was very warm and you could tell that they really value each and every client that walks through their doors.”
  97. “No longer welcome due to their bad customer service”
  98. “Pooch Chicago is the best service by far in Chicago.”
  99. “love it, my dog Lexi loves it - Great staff, great facility.”
  100. “We were welcomed by very attentive, friendly front desk staff and they immediately fell in love with my Big Baby Dog.”
  101. “The staff is wonderful- they love dogs and understand the needs of dogs and their owners.”
  102. “We know our pup loves playtime, but if you are going to charge that much take time to actually be friendly with the owners/ make them comfortable with their pups environment.”
  103. “We take our dog to pooch and are increasingly becoming discouraged by the rude and unfriendly demeanor of the staff/ owner.”
  104. “Thanks again for the wonderful service!”
value
77.2700023651123% positive
  1. “My dog Bauer really enjoys this place but the pricing is just ridiculous.”
  2. “The staff was very warm and you could tell that they really value each and every client that walks through their doors.”
  3. “FYI I have gone elsewhere and am very happy to give my money to people who love dogs and their customers.”
  4. “It is second to none and although the price may appear a bit high, I can't put a price on the fact that I know my dog is in a safe, clean, and loving facility when I am out of town!”
  5. “Place is not cheap but I like that the price basically is all inclusive and I feel comfortable they are at the best place in Chicago.”
  6. “If you see this Pooch people - please know that you have made a huge difference in our lives!”
  7. “am extremely pleased with how clean the place is, which is a huge item on my list.”
  8. “I'm not a huge fan of bording Talan or being away from her but when we have to go out of town, I have no worries leaving her with Robin's team.”
  9. “Pooch has the lowest price including transportation in Chicago - a good value.”
  10. “Not worth the money and not good enough for my pup.”
  11. “James and Robin have been very accommodating to special requests which shows me that they value my business and always have Cooper's best interests in mind.”
wait time
100.0% positive
  1. “looked long and hard to find a place as fantastic as this.”
  2. “long time customer weighing in on GREAT SERVICE!”
  3. “know that Sushi is in the very best care and enjoys every minute of his time at Pooch Chicago.”
  4. “Take a minute and read all of the reviews and you will see that real pooch clients are very happy.”
  5. “Sure enough, I rang the buzzer and a nice gentleman greeted me within a few minutes.”
1 Star Rating: Poor

03/28/11

WORST BOARDING FACILITY

by jonnyjon3 at Citysearch

We dropped off our dog on March 11th for a ten day stay at the Pooch Hotel boarding facility in the West Loop. When we dropped him off at the facility, he was in perfect health. We gave the facility extra food for our dog (approximately 14 days worth). When we picked up our dog on the night of March 22nd, the clerk at the facility told us that he had eaten all his food during the course of his stay and was doing fine. Upon getting the dog home, we noticed that he had several open wounds on his face and ears, and was scratching at his head constantly. During the course of his stay at Pooch Hotel, we received no notification of any wounds, or any notification of illness. We took him to the vet the next day and the vet informed us that the dog had two severe ear infections, which she prescribed medication for. The vet also treated the bleeding wounds. She noted that he had lost 10% of his body weight during his stay (indicating to us that he had NOT eaten all his food as Pooch had represented to us).

We have attempted to contact Pooch Hotel several times over the course of the last week and have not had any of our calls returned. We are concerned not only for the health of our dog, but for other dogs who go there in the future.

5 Star Rating: Highly Recommended

12/15/10

Great Job Pooch Hotel

by MoMan2626 at Citysearch

If I could give this place more than 5 stars I totally would!

I was in a pinch right before Thanksgiving and I called Pooch to see if there was any way I could get my dog Mo in to stay here and luckily they had room! I came right over to check everything out before I booked him. BOY was I surprised! The place was SUPER clean and actually did not smell of dog at all. They have 3 separate floors as well as 2 playrooms AND an outdoor play area. The dogs are separated by energy level which is nice because my guy is big but VERY shy.

I know they take a lot of interest in the dogs because Mo has a very unique personality and when I called to check in on him the manager answered and really described him to a T.

I was extremely happy and comfortable leaving Mo at Pooch Hotel and I will be bringing him back for boarding very soon!

Keep up the good work guys!!

1 Star Rating: Poor

10/15/10

Unprofessional & Harmed Our Dog

by Chicago Dog Review at Citysearch

I thought you would want to know about our experience with Pooch Hotel. They don't even deserve an "EH" rating!

They were very rude when I dropped our dog off in the morning. I was very careful to show them his food and treats (he has a sensitive stomach). Since this was his first time at daycare, I asked them to call me if he wasn't doing well and I would pick him up. When I asked to see the dog areas or at least pictures of the rooms/play area, they were very dismissive and told me to come back another time. (Shouldn't there be full transparency at these places?!)

When we picked up our dog, his nails were bleeding and his food and treat bags were full.

I called the manager immediately and never received a return call from her. They were non-responsive to my calls and finally (over a month later) someone (who did not sign their name) gave me an explanation (over email!) for why his lunch (that we provided to the manager) wasn't eaten and why his toenails were bleeding when we picked him up.

Food: They said the "couldn't find his food". They gave him their food and our dog had diarrhea for a week. Since most dogs don't do well with food changes, I am totally floored that they wouldn't bother to call when they "couldn't find his food," (let alone, respond to any of my voicemails after his stay).

Bleeding Nails: The person who sent the email said that the security tapes revealed that during nap time, our dog clawed the cage until his nails bled. Wouldn't this qualify as not doing well and a reason for me to come and pick him up?!! Or were they just not paying attention to the dogs locked up?

I thought you should know so that you don't end up with the same horrible experience or worse.

Thank you for listening!

1 Star Rating: Poor

12/30/09

disappointing experience

by MRYChicago at Citysearch

My wife and I had a disappointing experience with pooch hotel. Initially we signed up for a daycare 10 pack, however every time we tried to tour the facility despite calling ahead we were unable to do so because a manager wasn't available (we called ahead!). Not only was it waste of our time, but also unsettling. Why all the secrecy? Why couldn't the other employees give tours? Additionally, we felt the staff was generally confused and unfriendly.

When we went to cancel the daycare pack, naturally it took a lot of time because the manager wasn't present. When she finally did show up, it took about 10 minutes to find our keys while searching with her employees (nobody ever seems to know what's going on). After speaking with the manager about the cancellation it confirmed our belief that Pooch Hotel is an inferior dog daycare service. We didn't even get an apology for the missed appointments.

After our experience, we ended up finding another doggy daycare with knowledgeable and friendly staff, and open door policy. Sure, the pooch hotel has a slick website and a beautiful exterior, but beyond the flash there's a mediocre dog daycare center.

Do yourself a favor and shop around. You'll notice a difference.

  • Pros: NA
  • Cons: No open door policy, confused and unfriendly staff
1 Star Rating: Poor

11/24/09

DO NOT!!! go there!

by adsk at Citysearch

I left my dog there for the weekend and besides of getting charged more than the told me I would, my dog came back with TICKS!!! N I don't know what they did to him but he spent a WEEK under the couch crying!. PLUS, he got home starving like crazy! Neverr ever leave your pet there. EVER!

  • Pros: 24 hrs
  • Cons: everything else!

The Details on Pooch Hotel

Place Categories:

  • friendly front desk staff
  • great possible care
  • beautiful new facility
  • love pooch
  • great place
  • love dogs
  • great experience
  • highly recommend pooch chicago
  • comfortable robin
  • great personal service
  • good hands
  • love pup
  • nice people
  • great doggy daycare
  • very nice everyone
  • helpful owner
  • outstanding customer service
  • positive atmosphere
  • rude staff
  • unfriendly demeanor
  • professional entire staff
  • wonderful noimpact exercise
  • unapologetic front desk person robin
  • very happy ben
  • good customers

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