09/25/09

Go somewhere else

by christopher l

After 4 days of boarding ,our dogs were very sick and had to go to the vet. After a nearly 500 dollar bill from pooch, the vet bills were over 1000 dollars. Would never recommend this facility to anyone. Read the negative reviews, they far out weigh the positive ones written by pooch themselves. Anyone with a brain can see this.

• Pros: None
• Cons: everything

08/14/09

My dog LOVES Pooch Hotel

by discochick2001

Rex loves Pooch Hotel. We started using Pooch for daycare services with transportation a few months ago. The convenience of having a responsible company come to my home to get Rex every day of the week is so wonderful. I no longer have to worry about him during the day. When I get home from work he is usually passed out on my kitchen floor waiting for me to get home to feed him dinner. After he eats we usually go for a quick stroll to Wiggley field and then its' off to bed for the night. Another great feature of Pooch Hotel is that they are open 24 hrs a day! I board Rex with Pooch about once every few months and I love,love, love that I can pick him up late (1AM) on Sunday night. The management are always very accommodating to my every changing schedule. Even if I call at 7:30AM to tell them that Rex doesn't need to get picked up today they are always understanding and they don't charge me for the last minute cancellation like my old dog walker used too. Honestly, I don't know why anyone uses dog walking services anymore. I used to pay $15 for a 20 minute walk. Now I pay $23 for 8 hours of playtime and round trip service to and from my house! It is so much better for my Rex! I am really lucky that we found Pooch Hotel.

• Pros: Helpful staff, clean, great hours

07/30/09

There is NO better place than Pooch Hotel

by TBernstein123

I have been a customer of Pooch Hotel for about 4 months. I am actually a customer of the West Loop location on Monroe Street but I didn't see a page to review that location so I am using their Lincoln Park page.

I really cannot say enough great things about Pooch. I use them for both boarding and daycare and my dog, Mika, just loves it! She literally drags me through the door and she is depressed on the days I work from home and don't take her there. I can tell that the staff loves Mika and that makes me feel so comfortable. They even have a facebook page and upload pictures and updates about the dogs every day. I have never encountered anything negative about Pooch when I use them. Their management is super nice and very customer service focused. One time I picked Mika up and she wasn't completely dry from her bath. I didn't care but Margaret gave me a 50% discount on the service! She certainly did not need to do that but I was impressed!! To me, that is awesome customer service.

Their facility is so clean and orderly....I LOVE IT! What more can Mike and I say...There's NO better place than Pooch Hotel for me and Mika!

• Pros: best service, quality care, they love the dogs!!
• Cons: limited parking