Bella Pictures

12/03/09

Bella Pictures -- Customer Service at its Finest!

by Stephanie Sho at Citysearch

I would like to share my experience with viewers re Bella Photography. I would first like to say at the Chateau Busche' Bella Pictures has numerous pictures around the banquet hall that are absolutely stunning.

I called Bella Pictures and met an amazing consultant name Michelle Lewis-Kapp. We met at my convenience at a cafe and we talked and talked and talked as if we were old girlfriends catching up. Michelle is very patient and knows how to put things together for you.

Unfortunately, I have a medical condition that does not allow me to work and Michelle was extremely sympathetic to my time as well as my physical condition.

She generally took her time as she went through all the features Bella has to offer. Her feedback as I was deciding what photography and videography option I was interested in was phenomenal.

Michelle knows pictures! She captures every word of what you mention to help find the best package for you! She makes it all about you and what pictures are best for you; no standard, this option fits your budget, more of this is "your" magical day and this would best fit you.

Michelle's customer relations skills are exceptional. She would follow-up with emails and phone calls with such care and concern.

As most of you know, some consultants can be very pushy and demanding. At Bella, I've found the consultants to be very professional and treat you as an individual.

Michelle I don't know how I could have made it this far without you. You are a remarkable woman. You give so much of yourself and I hope Bella Pictures knows what a gem you are. Your patience, knowledge of the packages as well as your compassion are immeasurable. You are an inspiration.

To that end, Hats off to Michelle Lewis-Kapp!!!!!!

I would recommend Bella to every bride who is looking for magnificent pictures as well as great costumer service.

I rate Bella Pictures and Michelle as a FIVE-STAR TEAM!

Thank you.

• Pros: You get More Than You Expect

11/23/09

Top Notch Photography

by Lexi5678 at Citysearch

As all brides know, finding the right photographer is one of the most important and daunting tasks while planning their wedding. Right out of the gate I knew Bella would be the right fit for me. Michelle Lewis-Kapp, my consultant, set up our first appointment at a location closest to me (most photographers make you come to them) and spent over two hours walking us through all of our options and their process. We were able to ask all of our questions upfront and she was incredibly straightforward with us. Once we chose our ideal package, she emailed it to me within the hour so that I could review it in full with my fiancé. In order to match us with the perfect photographer, Michelle set up our own personal account where we could review hundreds of photos and flag the ones that we liked the best. Using that information they paired us with our engagement photographer. Michelle went above and beyond the call by arranging our photoshoot to be out of state at our college campus where my fiancé and I first met. Our photographer, Mike Krukowski, was friendly and pleasant to work with. He really seemed to love what he was doing which made working together so easy. We received our photos on a DVD a few weeks later so that we could share them with our family. They turned out great! Most importantly we received the digital rights at no cost which is difficult to negotiate with other vendors without additional fees. On a side note, Michelle has been nothing but helpful and dedicated. I have a terminally ill family member who I had to visit which meant cancelling my photoshoot. Usually with short notice there are rescheduling fees. Not only did Michelle make sure that I didn’t need to pay those fees but she also found a photographer who understood my situation and was willing to reschedule as often as needed as I took care of my family. I highly recommend Michelle and Bella Photography!

• Pros: Around the clock service
• Cons: None so far

09/29/09

Bella Pictures captures memories that will last a lifetime

by JeneyaH at Citysearch

Bella Pictures delivers the BEST wedding photos in the industry. My husband and I chose Bella to capture our wedding in July 2008 and we could not be happier.

We wanted a wedding photographer that would document the story of our day and each important element of not just who was in attendance but all the small details. Bella's approach to photojournalism was exactly what we were looking for and to be matched with a photographer that specialized in our style was perfect!

Bella offered us a wonderful engagement session at a location of our choice which provided us with some great intimate shots of us at the Osaka Japanese Garden. Then we had two photographers for 10 hours of coverage that were our paparazzi for our wedding day. My husband and I each had a separate photographer for pre-wedding photos. Then we whisked off to a beautiful location for our photowalk which provided us with an opportunity to enjoy each other and capture some intimate moments. Followed by the wedding ceremony, location shots with the bridal party and the cocktail reception. Both photographers did an AMAZING job at capturing all the details of our day that we able to relive it over and over again.

Needless to say, we ended up with approximately 3500 images from our wedding day and 125 engagement shots. The best part of it all is that we received ALL of the images on cd-roms for us to keep.

Thanks to Bella Pictures for capturing my wedding day memories that will last a lifetime!

• Pros: BEST wedding photographers in the business