A-Best-Way Moving Company

10/02/07

ONE OF WORST EXPERIENCES OF MY ENTIRE LIFE. DO NOT USE.

by akilduff at Citysearch

called because listed #3 on this site (clearly i didn't scroll down to read reviews) & the first 2 companies were expensive. "bargain moving" is NOT the way to go. here's highlights:

-3 guys - 1old, 1chatty, 1mildly retarded - were an hour &a half late, leaving half an hour of elevator time.

-took 3 hours to load truck.

-2 dressers & coffee table damaged.

-took cigarette breaks every 15 minutes & one had one with an inch of ash waiting to fall as he was carrying my couch.

-moving truck started to roll into street b/c they hadn't set the parking brake.

-i had to move things & they gave me that condescending "hey little lady you shouldn't be moving such heavy things").

-at new place, took 30 minutes to get from the front of building to loading dock, which was directly below the building. got one elevator load moved.

-i called to say we'd have to continue the next morning & bossman tried to tell me other moves were scheduled. they left with all my stuff (a nerve-wracking prospect. i half expected never to see it again) & returned the next day.

-in the midst of this, bossman called them to get my credit card so he could run it. how he was going to do this when i was paying hourly & we weren't finished is beyond me. he didn't get a hold of his guys & i'd wised up & got my number back.

day 2:

-hour & a half late. i called bossman to find out where they were; after my initial call he started screening & refused to pick up the phone ever again that morning.

-managed to get everything unloaded in an hour, being rough.

-didn't disassemble/reassemble bed..

-the guy had nerve to ask for a tip. i'd kept my cool until now b/c my possessions were in their "care." said i was being generous paying $300. he said they have no control over elevators & i reminded him he did have control over when he showed up. i expected him to smash something on his way out. i'd have been scared if i'd been alone with him.

• Pros: NO PROS
• Cons: read above.

09/11/07

DO NOT USE THIS COMPANY!

by lsokolinski at Citysearch

I scheduled a move over a month in advance and even called to confirm the move a few days before, which they did confirm. They called me at 2pm the day before my move and told me "my move had been canceled" because their truck broke yet miraculously they could move me on Sunday. Not only did I end up paying double for new movers but I had to call about 10 different places because Labor Day weekend, I was told, is one of the busiest moving weekends of the year. I never even received an apology from the jerks. I called to speak to the manager, was put on hold FOREVER, so I gave up. My advice to someone looking for movers, spend more cash to get better movers.

• Pros: None
• Cons: Everything about this company is a con!

06/09/07

Cheapest rate is NOT THE BEST

by cjatchley at Citysearch

I used A-Best-Way Moving for a 1 bed room apartment job moving 5 blocks. The 3 man crew promised showed up 1 hour late of my 2 hour reserved elevator time, unprepared, no equipment, did not bring the promised 4 free wardrobe boxes for my clothes, did not have tools to unasemble my bed, I had to look in boxes to find tools. My move should have not taken more than 3 hours (I moved the same amount 1 year ago for 3 hours). This job took 4 1/2 hours. They were constantly absent for up to 15 minutes - all 3 of them. This was the WORST move ever. They did not have the address to where I was moving, although when I called to complain - several times on the day of the move and the following business day, I was told they would check into the situation and would call me back - this was two weeks ago. I have heard nothing. I was told by the only one that spoke English - that he didn't even work for this company. DO NOT USE THIS COMPANY

• Pros: cheap rate
• Cons: poor service, unprofessional crew