Exhale Spa- Chicago

Worst Spa Experience EVER. PLEASE DO NOT GET FACIAL TREATMENTS HERE!!!! I went into the spa yesterday for a Smart Peel. The esthetician (Olga) continued to stress that the peel would burn but would cause no damage to my skin. When the peel was applied, it burned so badly that my legs were shaking but the esthetician continued to assure me that the pain was normal. After the peel was removed, the esthetician analyzed my skin and stated that it had handled the peel exceptionally well and that it had not damaged the skin at all. Well I wake up this morning and my skin looks like leather. The peel COMPLETELY BURNED MY FACE! My face looks like it's been charred and there are black scabs all over my cheeks, I cannot go out into public - my skin has been so badly damaged! I called the spa to tell them what had happened and Amber at the front desk told me she would speak to a manager and an esthetician and then call me back. Three hours later, I had not received a call. I called the spa back and spoke to Amber who said she had forgotten to call me back. Your spa severely burns a clients face and you forget to call them back??? I then asked to speak to the manager who stated that she had not even heard of the incident! I asked for a refund and she stated that she could not issue me one at this time and told me to call back tomorrow. You burn the skin off of my face and refuse to refund me $70??? I have been calling the spa for the past 2 days to speak with the manager (Toni) who has not been taking my phone calls or returning the messages that I have been leaving. I have scabs and scarring all over and no one will even return my phone calls at all. They seem to have no concern for the fact that they have caused potentially permanent scarring on my face, I have made an appointment with a dermatologist and I'm hoping that something can be done. I'm horrified!

PLEASE DO NOT GO TO THIS SPA. I don't want anyone to ever experience the horror that I'm going through right now.…

Terrible customer service. I just came back from having a 60 minute massage and pedicure from Exhale. This is perhaps the 5th time I've been and I will never go back thanks to their total lack of customer service and rude staff. Since it's autumn and we're all wearing boots, the nail tech wrapped my feet in saran wrap in order to put my freshly painted toes into my boots. I don't think she put enough oil on, because when I got home, the polish was smeared all over the place. I've had the saran wrap thing done many times and it's never been a problem before.

I called them to express how unhappy I am that my pedicure was completely ruined, most likely because the nail tech didn't put enough oil on underneath the saran wrap. The person I spoke to is named Peter. After putting me on hold for a significant amount of time, Peter came back to let me know he would be unwilling to issue me a refund. He said I could come back and have them fix my pedicure. Frankly, I'm more annoyed that I have to spend the time to get it fixed than the money. He then said that the nail tech had said I was "short on time" and rushed out, therefore it was clearly my fault. He suggested I take it up with the spa director, who was not even in to take my call. Peter was extremely rude on the telephone and I'm shocked he's employed at an upscale spa.

And I'm shocked that an upscale spa would be so recluctant to issue a refund to an unhappy client. I didn't ask for a full day's worth of services, or that my massage also be comped -- I just want the money back for the pedicure which was improperly done.

I'm basically done dealing with rude customer service people like Peter at Exhale and I'll be calling American Express to file a chargeback.

With all the great spas in the city, don't bother with Exhale.…

Citysearch Editorial Review. Exhale Spa, famous for its calorie-burning core fusion classes and calming (but challenging) yoga classes, is also a haven for relaxation. From the refreshing cucumber water to the experienced masseuses and aestheticians, expect to leave this Gold Coast spa feeling refreshed and rejuvenated (and, out of breath, if you took a core class). In addition to the typical spa menu of massages, pedicures and facials, the quite little refuge also offers acupuncture, waxing, nutritional assessment and total body transformation packages. And if the name and concept sounds familiar, that’s because there are Exhale spas across the U.S.…