Chicago >Exhale Spa Chicago
“Relaxing atmosphere & great service!”
“Everyone is so nice and inviting, and they make you feel like it is your place as well as theirs.”
“Wonderful service, serene environment and great location!”
“And then charged me full price for the services.”
“After spending 15 minutes on the telephone making appointments and giving personal information (including a credit card to hold the appointments they said they had made) (slow service, put on hold four times, "slow computer") was told that they made a mis”
Absolutely loved their Core Fushion class - such an intense workout! I also came here the day before my sister's wedding day with my other sister and mom. We had a lovely time - massages, champagne & delicious yogurt/fruit parfaits and mani/pedis.
Worst Spa Experience EVER.
PLEASE DO NOT GET FACIAL TREATMENTS HERE!!!! I went into the spa yesterday for a Smart Peel. The esthetician (Olga) continued to stress that the peel would burn but would cause no damage to my skin. When the peel was applied, it burned so badly that my legs were shaking but the esthetician continued to assure me that the pain was normal. After the peel was removed, the esthetician analyzed my skin and stated that it had handled the peel exceptionally well and that it had not damaged the skin at all. Well I wake up this morning and my skin looks like leather. The peel COMPLETELY BURNED MY FACE! My face looks like it's been charred and there are black scabs all over my cheeks, I cannot go out into public - my skin has been so badly damaged! I called the spa to tell them what had happened and Amber at the front desk told me she would speak to a manager and an esthetician and then call me back. Three hours later, I had not received a call. I called the spa back and spoke to Amber who said she had forgotten to call me back. Your spa severely burns a clients face and you forget to call them back??? I then asked to speak to the manager who stated that she had not even heard of the incident! I asked for a refund and she stated that she could not issue me one at this time and told me to call back tomorrow. You burn the skin off of my face and refuse to refund me $70??? I have been calling the spa for the past 2 days to speak with the manager (Toni) who has not been taking my phone calls or returning the messages that I have been leaving. I have scabs and scarring all over and no one will even return my phone calls at all. They seem to have no concern for the fact that they have caused potentially permanent scarring on my face, I have made an appointment with a dermatologist and I'm hoping that something can be done. I'm horrified!
PLEASE DO NOT GO TO THIS SPA. I don't want anyone to ever experience the horror that I'm going through right now.
Terrible customer service.
I just came back from having a 60 minute massage and pedicure from Exhale. This is perhaps the 5th time I've been and I will never go back thanks to their total lack of customer service and rude staff. Since it's autumn and we're all wearing boots, the nail tech wrapped my feet in saran wrap in order to put my freshly painted toes into my boots. I don't think she put enough oil on, because when I got home, the polish was smeared all over the place. I've had the saran wrap thing done many times and it's never been a problem before.
I called them to express how unhappy I am that my pedicure was completely ruined, most likely because the nail tech didn't put enough oil on underneath the saran wrap. The person I spoke to is named Peter. After putting me on hold for a significant amount of time, Peter came back to let me know he would be unwilling to issue me a refund. He said I could come back and have them fix my pedicure. Frankly, I'm more annoyed that I have to spend the time to get it fixed than the money. He then said that the nail tech had said I was "short on time" and rushed out, therefore it was clearly my fault. He suggested I take it up with the spa director, who was not even in to take my call. Peter was extremely rude on the telephone and I'm shocked he's employed at an upscale spa.
And I'm shocked that an upscale spa would be so recluctant to issue a refund to an unhappy client. I didn't ask for a full day's worth of services, or that my massage also be comped -- I just want the money back for the pedicure which was improperly done.
I'm basically done dealing with rude customer service people like Peter at Exhale and I'll be calling American Express to file a chargeback.
With all the great spas in the city, don't bother with Exhale.
Citysearch Editorial Review. Exhale Spa, famous for its calorie-burning core fusion classes and calming (but challenging) yoga classes, is also a haven for relaxation. From the refreshing cucumber water to the experienced masseuses and aestheticians, expect to leave this Gold Coast spa feeling refreshed and rejuvenated (and, out of breath, if you took a core class). In addition to the typical spa menu of massages, pedicures and facials, the quite little refuge also offers acupuncture, waxing, nutritional assessment and total body transformation packages. And if the name and concept sounds familiar, that’s because there are Exhale spas across the U.S.
Amazing Massage, Beautiful Spa. I had a great massage here from Aton, who is also working at Spa La La in Bucktown.. This is a very beautiful relaxing spa.. I would recommend Aton to everyone
EXCELLENT Massages. I've been extremely impressed with all of the masseuses I've had at Exhale. A friend took me for my birthday 2 years ago and I keep going back! If you're looking for a full spa experience, this isn't the place for you. However, if you want a good deep tissue massage, I highly recommend Exhale!
I just relocated for a job, and walked by Exhale. It looked nice, and being new to town, I thought I'd try out their waxing services and then maybe some yoga classes.
After scheduling a wax appointment with Kristen, I was instead given to Olga. I had booked the "basic" and it was quite obvious she was trying to up-sell me in the room. I insisted we keep it to the lower level of service and when presented with the receipt to sign I could see she had written the next level of service. Rather than confront her, I thought it would be best to take it up with the front desk.
Overall the front desk seemed inexperienced in customer service and started out quite rude. Eventually the front desk offered 25% off the more expensive service that I did not book. I made it clear that I had hoped to buy a yoga pass and make this my regular place for service, but I no longer had any interest. Almost as an afterthought (and after lots of rudeness) I was offered a coupon book on the way out.
Due to being overcharged, but more importantly not met with a level of customer service matching the price and decor, I will not be back.
Please accept our sincere apologies that you had a poor experience at exhale on August 21st. This is not a normal occurrence for us, and we are sorry for the inconvenience. We hope that you will give us the opportunity to redeem ourselves.
We would like to extend an invitation for you to receive a complimentary basic bikini wax.
We are certain that on your next visit you will leave exhale with a much better impression of our facility and services. We certainly value you as our guest, and want to ensure your satisfaction with the exhale experience.
Please accept our sincere apologies and don't hesitate to contact me if I can be of further service. To redeem your service, please contact me at the below number.
Best in health,
Relaxing atmosphere & great service!. I've had several services here-from pedicures to facials and massages. All have been excellent! Wonderful service, serene environment and great location!
Awful customer service. After spending 15 minutes on the telephone making appointments and giving personal information (including a credit card to hold the appointments they said they had made) (slow service, put on hold four times, "slow computer") was told that they made a mistake and did not actually have anything available at the times I needed. Big waste of time.
Exhaled With RELIEF When I Left!!!.
My "Exhale" experience started with a "Core Fusion" class taught by a cross between The Ballet Barbie and a Dallas Cheerleader. It should be renamed something that implies a flexibility class. The teacher was not interested in what we were doing, focusing entirely on how she herself looked in the mirror... Enough said.
The "spa" changing room is tiny and is FREEZING-- nothing relaxing about that! Several people complained to the front desk and the manager just smiled and said, "Thanks for telling us. Not much we can do about it!" The steam room looks like a police interrogation room. Bright white tile walls with a an even brighter light above it that makes your eyes instantly ache. No one was in it. It looked like it might be in a YMCA somewhere. Anything but Zen.
I was guided to the "quiet room" which felt like I had just stepped into an earthquake ride at Universal Amusement Park. Apparently, there is a skyscraper in early construction just across the street which is now causing the walls and floors to shake to the core. No mention of this when I booked the appts. When I went in and layed down for my facial, I seriously thought the floor would fall into the Walgreens below us. I asked the facialist and she begged me to complain "to corporate about it" as they had been told it was not viewed as an issue by corporate-- who are not in Chicago. As I am in town from LA and have experienced my share of earthquakes, I have to say that this scared me more! I was a nervous wreck through the entire facial and practically ran to get my clothes on in the cold locker room!
I did mention it to the manager, who smiled and said, "Thanks for telling me." And then charged me full price for the services.
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