Exhale Spa In Care-Urban She

05/13/09

Amazing Massage, Beautiful Spa

by Krazyinthecity at Citysearch

I had a great massage here from Aton, who is also working at Spa La La in Bucktown.. This is a very beautiful relaxing spa.. I would recommend Aton to everyone

11/25/08

EXCELLENT Massages

by SarahB99 at Citysearch

I've been extremely impressed with all of the masseuses I've had at Exhale. A friend took me for my birthday 2 years ago and I keep going back! If you're looking for a full spa experience, this isn't the place for you. However, if you want a good deep tissue massage, I highly recommend Exhale!

• Pros: Excellent massages - some of the best I've had in the city
• Cons: Ambiance is more of a yoga studio than a spa

08/21/08

Very disappointed

by movedin08 at Citysearch

I just relocated for a job, and walked by Exhale. It looked nice, and being new to town, I thought I'd try out their waxing services and then maybe some yoga classes.

After scheduling a wax appointment with Kristen, I was instead given to Olga. I had booked the "basic" and it was quite obvious she was trying to up-sell me in the room. I insisted we keep it to the lower level of service and when presented with the receipt to sign I could see she had written the next level of service. Rather than confront her, I thought it would be best to take it up with the front desk.

Overall the front desk seemed inexperienced in customer service and started out quite rude. Eventually the front desk offered 25% off the more expensive service that I did not book. I made it clear that I had hoped to buy a yoga pass and make this my regular place for service, but I no longer had any interest. Almost as an afterthought (and after lots of rudeness) I was offered a coupon book on the way out.

Due to being overcharged, but more importantly not met with a level of customer service matching the price and decor, I will not be back.