08/05/08

Horrible Service

by AMP1985

So I went to this place for the first time yesterday. I was kinda excited for a new place to get fried rice and some crab rangoon. But when I received my order, they had given me Chicken Satay. Too late, I was already back at work. I called them, and they offered me a credit for fried rice...

So I ordered delivery today, and they charged me $3.00 for the extra sweet and sour sauce. Then they gave me a delivery time of 45 minutes to 1 hour when I'm only 5 minutes away!

Also, their phone kept hanging up on me and I mentioned (since I was the first call of the day) that they might be having problems from the storms last night... to which she replied, "No, YOU have the problem." NICE.

It should be here in a half hour. We'll see if it's even hot.

And the crab rangoon is nothing to write home about.

08/20/07

One of the worst dining experiences of my life

by leila13

I was with a group of 6 and we had reservations. I walked in first and the restaurant was packed - you could barely move. Despite the fact that we had reservations, we were shoved in a corner where we could hardly get into our table and had servers and customers hitting our chairs constantly. Our waitress opened all four bottles of wine as soon as we put them on the table without asking us first if we wanted that. She was very inattentive and, in general clueless. After we had finished our meal, we stayed to finish the wine (since all bottles had been opened!) and a server came by and took one of our chairs, leaving a member of our party sitting on a lawn chair. About 15 minutes after our meal had finished, the hostess came by and asked us to leave so she could seat other people! We had only been there for about an hour and a half and we explained that we were trying to finish our wine that the server had so rudely opened. She apologized and said she did not mean to offend, but all in all, this was the WORST dining experience of my life. The food was decent, though I prefer Coast for BYO sushi place. Save yourself the frustration and go someplace that is more professional.

• Pros: decent food, BYO
• Cons: HORRIBLE service

01/23/07

Consistently great Asian food

by chicagoknowitall

What a great find! I'm reluctant to write a such a glowing review because I don't want my favorite neighborhood restaurant to be too busy for me to enjoy it. C'est la vie. I owe them the positive marks. I've had both the Thai selections, as well as the sushi, and I recommend both. The service is very attentive and fast. All ingredients are of high quality and the prices are outstanding. Big cities like Chicago can be overrun with Asian places that disregard quality. It's best to pick such restaurants based on the recommendations of trusted friends. Butterfly is truly a gem. Please temper your enthusiasm --- I still want to get a table.

• Pros: The currys; the quick and attentive staff; great prices
• Cons: bad music