Shopping >Lu Lu's At The Belle Kay
“She knew I wouldn't buy them all, but because I loved her store so much, she allowed me to have fun.”
“It's too bad for the horrible service, because it seemed like they had some nice items here.”
“guess what the owner means by having a tailor who "takes care" of the alterations is that she has a very pricey tailor she insists you use on "her" clothes.”
“The owner even brought pieces for me to try on that were not on the main floor, such as two exquisite flapper dresses from the twenties and the dress I eventually bought, a long, black lace and silk dress with beautiful pleating from the thirties.”
Horrible Service. I went here looking to find a 1950s formal dress. I started browsing the racks of clothes when a sales woman yelled "don't touch the dresses!" and that I was to touch them by the hangers only. All the dresses were covered in plastic, which any vintage enthusiast knows is horrible for clothing! When I told the sales woman what I was looking for, she immediately starting explaining how "1970's dresses are sooo in right now! All the girls are wearing them for prom!" She continued to show me these hideous dresses that resembled slips rather than formal wear. I kept explaining what I wanted but she wasn't listening. She wouldn't let me browse the shop without following me or telling me about the era of clothing, like I was a stupid child! It's too bad for the horrible service, because it seemed like they had some nice items here...
Tragic. I just read an article in which the owner of this shop boosted about what a lovely personal experience she provides her clients and how she "takes care" of all alterations...I laughed out loud! The first time I went there I took my sister, who was in high school, to look for a prom dress. She was 16 and about a size 8. The comment from the sales person was that he wasn't sure what they had anything for a "bigger girl". I tried to be polite and told him, that I was sure i could find something because they have such great dresses, then when I tried to start pulling dresses for her, I was asked to not touch them! We left without spending a dime of our dress budget. Hoping the awful service was just a one time thing, I went back looking for a dress to wear to a wedding and found an incredible late 1930's dress. While there, I had to put of with the owner, who was at least as bad as her sales person. I tried to make conversation with her, but all she wanted to do was talk about how "fabulous" she and "her" dresses are. The dress needed to be tailored. The tailor was incredible nice and did an amazing job, I'm just sorry that it cost me an extra $90! I guess what the owner means by having a tailor who "takes care" of the alterations is that she has a very pricey tailor she insists you use on "her" clothes. I love the dress more than anything else in my closet, but buying it was such an awful experience! They have some beautiful clothes, but the service and attitude there is so bad that it's just tragic.
ridiculous.... I have been on the hunt for the perfect vintage ring to replace one that was stolen from me. After visiting the Ravenswood Antique Mart, and having an extremely pleasant chat with the woman there, she recommended I try finding a ring at Lulu's. I really appreciated her steering me in the right direction, and felt optimistic at the prospects of finding something there--but when i walked into Lulu's my optimism quickly dissolved. The sales woman, in the completely empty shop, looked me up and down, and then proceeded to abruptly ask me what i needed. I told her my situation, that I was looking for an Art Deco style ring. She tittered and said bluntly, whilst shaking her head, "No." sneer, titter..."No, I mean--first of all, do you even KNOW what Art Deco is?" She looked at me like I had just crawled out of the gutter and was begging her for money. I may look young, (I am 30, thank you very much) but the way she treated me was downright impolite, and unpolished. She gruffly points to some cuffs on the awkward table and say, "THIS is Art Deco...." Thanks, crabby, but i'll go elsewhere. It's a shame, too-they had some lovely pieces, but her arbitrary attitude was downright callous, and made the business and herself look ridiculous.
...rude?. I was in this store about a week ago and after explaining my experience to a few of my friends, decided to write a review. I don't know about other people out there, but when you're going to a store, in my opinion you don't want the people to be snooty. Especially to the point where they act as though everything in their store should have a higher price tag on it than your life. That said, while shopping here the women were quick and knew their merchandise, getting something that wasn't perfect, but the best they could come up with for what I needed. They were however, rude and ridiculous when it came to the clothes. The pretentiousness is unnecessary and the fact that THEY zip you into the clothes simply because they are delicate, is ridiculous! I am not going to purchase the women with the dress... so it seems unnecessary that they are the ones getting me in and out of it. Moreover, if the clothes are that fragile, perhaps charging over 200 dollars for them is an error in judgement. The dress will end up costing twice that once you replace the zipper and get all of the alterations made. Overall I would never return.
A wonderful experience at a truly beautiful store.
Admittedly, the owner does come across as a bit intimidating, but that said, I can't blame her. She has gorgeous, old clothes that can be fragile and I've been to enough stores to see how customers often manhandle garments. They're her livelihood and she has every right to be careful.<p>
If you're only looking for "vintage" Halston or Valentino (you can hardly call items from the 80's or 90's vintage), Lulu's is not for you; it's not a place for the label-obsessed (unfortunate if you believe that high-end designers corner the market on great fashion). They're there, but for the most part, Lulu's carries items that are not so identifiable---that's what makes it great.<p>
She could immediately tell what size I was just by looking at me. She pulled out dresses for me to try on and was very accommodating. The owner even brought pieces for me to try on that were not on the main floor, such as two exquisite flapper dresses from the twenties and the dress I eventually bought, a long, black lace and silk dress with beautiful pleating from the thirties. She knew I wouldn't buy them all, but because I loved her store so much, she allowed me to have fun. And I did. My mother came with me and chatted amiably with the owner and seamstress and also had a ball.<p>
The prices are high for a reason: the clothes are truly extraordinary and unique. You won't find them anywhere else. I've been to plenty of "vintage" stores where they basically cater to the mildly retro Urban Outfitters set and hence, they're cheap. Lulu's is very different from this and that's reflected in the quality of the wares, customer service, and the cost of the items.<p>
I'd rather purchase clothes from someone who has opinions and won't sell just anything to you regardless of whether it actually suits you. This person will gain my trust because I know they're not looking to make a quick buck off me. The owner's passion for clothes is palpable and worthy of admiration. I will definitely come back.
TURN OFF. Lulu's has some of the most attractive vintage clothing, accessories and jewelry. However, the shop owner is not customer friendly, unless she deems you worthy of attention. There are times when I and whoever accompanied me were totally ignored. However, I must say that the young women who help her are friendly and helpful but the owner definitely makes you feel unwelcome. Also, the pricing is way up there.
worst. service. ever.. As a student studying fashion with respect for nice vintage clothing, I had high hopes for this store. The cothing selection here is sub-par at best (forget other reviews, there was no Halston or Valentino in sight), the owner of the shop definately makes this store one of the worst I've ever been to. After sizing me up from the moment I walk in, she hastily explained we could touch the clothing by the hangers only. After finding a dress I was interested in, she snapped "you are too short for this dress, it will look terrible on you" (I'm actually 5'6). As it turns out, her comments were misguided, she clearly has no idea how the dress fit, since it fit perfectly! As much as I hated giving her my money, I ended up buying the it and after spending way more than necessary, she literally tossed my credit card at me in disgust. To add more fuel to the fire, she proceeded to bad-mouth other vintage stores saying that hers was the "best in all of chicago" and that many others were "gross." The shopping experience here is in dire need of change. Vintage shopping should be fun and exciting, customers shouldnt leave the store angry and offended. This woman and the chip on her shoulder clearly belong elsewhere since the Midwest is no place for snobby salespeople. I will never return to this store and I recommend others to stay away.
AVOID AT ALL COSTS. HORRIBLE. Hailing from California with a plethora of high end vintage stores in Los Angeles and San Francisco, I found Lulu's on an internet website and decided to try it out. The owner began by telling us not to touch the dresses and that her heels were a collection from Neiman Marcus, even though they were obviously worn and in bad condition. I did not come across ANY designer names while browsing the racks, many of the dresses with stains on them even though she told us repeatedly "I buy all of my clothes and dry clean them." Once the owner opened her mouth it became an unpleasant experience with her bragging about having been a personal shopper at Marshall Fields (honestly Marshall Fields aka a glorified Macy's) and telling us about how she is the best vintage shop in Chicago, etc etc. The best moment came when my girlfriend who is 5'6 went to try on a dress and the owner told her it would NOT look good on her, she was too short, and then proceeded to go into the dressing room while she was changing. To the owners surprise, she came out looking fabulous, the dress a perfect fit and she bought it (partly in spite of the owner's rude disapproval). She was pretentious and rude, attitudes I have never experienced in my travels to Europe or New York, what happened to Midwest hospitality. The shop was also not in the best area, and by far one of my worst shopping experiences. IN OTHER WORDS, DO NOT GO! NOT WORTH THE TRAVEL TIME NOR HAVING TO PUT UP WITH A WASHED UP OLD WOMAN WITH NO TASTE AND A SMALL SELECTION OF USED CLOTHES.
Extraordinary High End Vintage Clothing and Jewelry.
The owner of Lulu's at the Belle Kay has wonderful taste and a great eye for unusual vintage jewelry, special occasion dresses and coats from all eras, through the 1980's. I have a high regard and appreciation for these pieces that have lasted throughout the years. The owner has everything cleaned before she sells them and they are always beautifully displayed by color and type. I can not resist buying something each time I go in there. The prices are very reasonable for such high end items!
Once you are in the store for a few minutes you are taken back by the beauty of another era. There is wonderful 30's and 40's music in the background. The owner knows the history of each piece and how it was worn. She also has a great eye for which item will look good on you. It's a wonderful education and experience, and most importantly, you'll come out looking fabulous.
The reviews written by Sielaff68 & meowmix13 could not be truer!
The owner needs to lose her attitude (let?s face it these dresses are not NEW), the prices need to come down and the owner need not pre-qualify the customer!!!!
Summing it up?the owner needs to go!!!!
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