Essence Photo & Video

11/24/09

Worse Part of the wedding

by Valentina at Citysearch

We found Essence online, we liked the prices and their website was nice. On the day of the wedding the photographer showed up with An Assistant (young girl in training) who we were not informed. We thought it would be a good thing and they would get more pictures together. Instead, he was teaching her at OUR wedding and wasting time. He took only One picture of the bride’s brother when he was walking down the isle. When we tried to talk to them they blamed us for everything, even after giving them the names of the family members before the wedding. The emails and letters that they sent us were very disrespectful. I would never recommend them to anyone. After months of frustrations they had to Investigate everything and released our pictures.

09/09/09

I would try somewhere else

by melmac17 at Citysearch

I got married last year in July. As one prepares to get married, you look for the best prices. I was looking at different photographers, but everyones prices seemed so outrageous to me. I came upon Essence and thought there prices were decent. What I thought was only going to cost $1400 cost way more and the pictures were not very good. I have no memories of anyone at my wedding because the photographer only focused on the wedding party and if you werent on the dance floor, then I didnt even get a shadow of you. Then when it came time to pick out pictures for the album, extra money was due for that as well. It took over 7 months to get my album. I also was suppose to get digital prints of my pictures a year after the wedding. We are now 2 months over the year mark and no one is returning my call.

My advice is go somewhere else.

• Cons: Hidden Costs

02/12/09

Horrible experience; Worst wedding vendor!

by kariesma at Citysearch

Extremely dissatisfied with the photos, album design, quality of prints, customer service and how long it takes to get anything done with Essence PV!!!! Our photographer brought 5 cameras to the wedding and took lots of photos! The natural photos were OK, but the important traditional photos are horribles...everyone is looking at different places, b/c nobody told us to look at a certain spot as they were being taken so fast. It was so difficult to find a good shot of bride and groom and with our family! The outdoor pic are very dark and the studio tried to fix them, but made them worse!!! I spent lots of time to help design our album, b/c it was terrible..now the prints are such low quality and look unprofessional quality paper! Some of the photos as enlarged look really blurry! After waiting 9 months and spending lots of $$$$ without album and I got nothing but lots of frustrations and wasted time! I have been trying to get my money back for the past 3 months to cut losses but they are uncooperative and keep trying to fix the problems, but no positive results and no money back! My friends that recommended me to them are also dissatisfied with their prints and quality! My recommendation is to BE AWARE AND STAY AWAY FROM ESSENCE PV!!!

• Pros: good natural shots, good salesmanship upfront
• Cons: bad service, low quality images, bad designs, very slow turn around time