10/25/09

Chicago's Most-Treasured Hidden Gem

by Kimberly Bourgeois

The unbelievable service, knowledge & comfort of the owner, Kelly Mack, will lead you through a consultation and appointment with the skill and care that surpasses any luxury spa and without the sterile cold feeling of a medical facility. Don't be fooled by the understated & uncongested office. Ms. Mack ensures a calm, soothing experience without the obtrusive waiting room antics. With little effort you are led from a personal, quiet, waiting room into a serene (yet sterile), calming room of both professionalism & pampering.

Far from a cold dermatologist office, your consultation takes into consideration every need and nuance of your skin. A consummate professional, Kelly led me patiently and with ease through my problem areas and concerns.

As a fair-skinned person with dermatological problems since childhood, I've never experienced this type of attention nor care from any medical provider. I now accept the wonderful compliments I get on my skin with ease & grace... such a far cry from the scarred, problem complexion that I have lived with most of my life.

I can't thank Kelly enough for her expertise, professionalism, warmth, and patience as she's opened up a new, confident world to me. I've never felt or looked better. And by the way she is a tentative and wonderful listener... her massages have eased my tension and stress - and subsequently my migraines. In all my travels and places I've lived in this country, I couldn't recommend anyone else to you for skin care. Kelly surpasses all others and at a reasonable price.

• Pros: Service, comfort, professional skin care w/o the pretense
• Cons: None! Just remember to book your next appointment!

09/10/09

Great service that's worth the price

by sydneysider15

Kelly is great. I started seeing her a little over a year ago because I wanted good skin before I went on a trip. My skin was so glowing that I went back again and again - every 6 weeks! I always got the signature facial and also got the occasional peel. The service is so relaxing that I sometimes fall asleep while she is doing her work. She does not aggressively push products, which is something that I appreciate. She is very cautious about selling products without knowing how your skin will react. If you do express interest in a product, she is sure to give you samples. She follows up via e-mail between visits and will trouble shoot any problems you are having with your skin. Before I saw Kelly, my skin was dull, acne-ridden, and sun-damaged. Now I frequently get compliments about how good my skin looks! The time and money is a worthwhile investment in your own appearance.

• Pros: Professional, friendly, relaxing, educational, effective

08/05/08

Top-notch facial at a fair price

by jenniferblaufrau

I really could not have asked for anything more from my experience with Kelly Mack. This was my first facial ever, and when Kelly was done with me, my skin felt clean as a whistle and very soft. The difference in how my skin felt from when I walked in to when I left was tremendous. The neck and shoulder massage was particularly nice, the facility is clean and quiet, and I liked the unobtrusive yet calming beachy music. Kelly is friendly yet professional, and she made me feel at ease from the first moment. She answered any questions I had, but let me relax in quiet when I felt like it. Her business is very appropriately named, as it's evident in everything she does that she is a consummate perfectionist (yet not fussy). I also get the sense that she intuitively knows how to interact with many different personality types.

• Pros: Professional, Perfectionist, Thorough, Friendly