I-Go Car Sharing

10/01/08

Worst Customer Service

by chicity2 at Citysearch

I am not a fan of IGO after having a TERRIBLE experience with them. I reserved a car and couldn't get the doors to unlock for 20 minutes. I finally had to call a customer service representative who told me my reservation had not gone through even though I had an e mail confirmation of it. The woman on the phone finally unlocked the doors for me, but to the wrong car. When I reported that I would be returning the car later than the end of my reservation time (due to the 20 minute delay from not being able to get into the vehicle), I was told that I had a 5 minute grace period to get it back without being charged.

The second time I called customer service was to get my login for the website. I was put on hold for 20+ minutes with no one ever coming back on the line. I cannot imagine having to be on hold this long everytime I need to make a phone reservation.

There are many car locations that are convenient but, with the horrible customer service, you will never be able to drive any of them.

• Pros: Lots of car locations
• Cons: two very bad experiences with customer service

09/16/08

Not as "convenient" as they claim

by Boiler05 at Citysearch

I was using I-Go for quite some time, until a little over a year ago I had booked a car to pick up a friend at the airport. The car had not been returned to the lot where I had reserved the car. I panicked as I had just enough time for the drive to O'hare, but I calmly called I-go. I was put on hold for almost 20 minutes, then told they were unable to locate the car, and I could "take a cab" and then put in a request to be compensated later. I did not have an extra $100 to spend on a cab when I had booked a car for an afternoon. They were unable to get me another car, and the customer service was not what I had expected. While I understood it was not their fault that a user was delinquent, they could have been more helpful in accomodating the user who was a victim.

I have heard fantastic things about Zip Cars as well, and found they have more locations and options. I highly recommend car sharing, I do not reccommend choosing I-go over Zip.

• Pros: Car sharing is cost effective
• Cons: Not enough done for customers when hassles arise

06/22/06

I Don't Need a Car Anymore

by mschiffman at Citysearch

I've been with I-GO for two years now, and its great! It has cars all around the city which I can use whenever I need. It's conveniant, affordable, and best of all its not-for-profit and environmentally friendly! Its great!

• Pros: Affordable, conveniant, environmentally friendly