Berwyn
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Cameo Endodontics
“Well this is about the best place for a root canal- if such a thing exists.”
Root canal and loose tooth. My son had a root canal, his front tooth was re-positioned and a splinter was put on to stabilize the tooth. Dr. Rocha was very careful and understanding from start to finish. She took her time and she had a lot of patience with my son.Two weeks afterwards Dr. Rocha took the splinter off and my son's tooth is back in place, not moving at all, it looks perfect. Dr. Rocha saved my son's tooth and I will always be greatful for that. My experience with Dr. Rocha and her staff was outstanding. Her work was exceptional.Her staff is very professional and carring too. I would stronly recommend Comeo Endodontics to everyone.…
Root Canal.
I saw Dr. Rick Munaretto for a root canal at the berwyn location. I had a great experience with cameo enedontics. Starting with my phone call to make an appointment, I was in so much pain, the front
desk person I spoke to was so nice and I explained my situation to her and she said come over right away. I was very shocked that I was going to be seen immediately, considering some endodontic offices don't take emergency apppointments. I gave her my insurance information she said she would look into checking my benefits before I get to the office. I soon as I got there I was greeted and the front desk person came out to talk to me about my insurance and what the estimate co-payment would be.
The assitant came out and took me to my operatory of were I would have my procedure done, she was very nice too. I saw Dr. Rick Munaretto, he is a very nice doctor and very gentle, I was a nervous wreck and he walked me through the whole procedure and I was satisfied. I felt no pain during the root canal, not even when I got the anestethic, it was completely painless.
I had the greatest experience ever and I recommend Cameo Endodontics to everyone!…
Stay away.
I had a root canal performed by Dr. Rocha. Don't expect to be the only person she's working on when you're there. While performing my root canal, she was concurrently seeing other patients, and
coming in and out of the room.
The root canal itself was tremendously uncomfortable. I was completely in the dark while it was performed, and had no idea what was going on. She's abrupt, and seems bothered when you ask her questions.
After the root canal, the tooth was infected for a week, and I was in incredible pain.
Even weeks later, I'm in pain. I'm now going to another endodontist to have the root canal redone.
Terrible, painful, and expensive.…
Good doctors, but demons behind the desk.
The unfortunate thing here is that the root canal went well, Dr. Rick Munaretto was great, and the visit itself was pleasant enough. But so terrible was the service on an insurance issue that I can't
recommend this clinic to anyone.
As brief as can be: I went in for a root canal, supplied my insurance information, and went back for the treatment. After a bit, the secretary popped back to say I would be responsible for $500. No worries, about what I expected.
A month later I get a phone call and from the moment I answered the woman unleashed her brash, charmless, adversarial skills to guilt me into some unknown action. At a guess, she'd been sharpening her horns before making the call.
She accused me of avoiding them, based upon a single bill sent out (which I never received) and a phone call two weeks ago. That's it. Maybe the effort expelled in those two attempts taxed her tremendously. She then went on to invent statements I never made about my understanding of my responsibilities with regard to payment.
But she had notes to back it up. Never mind that personal notes made by one of the disputing parties are worthless as they reek of the intrinsic bias.
My questions were never answered. I've never visited a dentist and been told to pay anything other than the exact amount due, as specified by the insurance. She demanded that I send a cheque or call my insurance. No further information.
Beyond that, accusations flew that I was intentionally avoiding payment, had no knowingly dodged this fiscal bullet. But in fact I just didn't know. The office didn't inform me at the time that they were guessing (yes, guessing) at the amount insurance would cover.
Easily the worst customer service I have ever had. It is hard to believe that a billing discrepancy could be taken so personally by someone who has little more to do than make a phone call to sort it out.
Apologies to the doctor and the assistants. But it isn't worth the drama.
And the biggest tragedy? The girl couldn't even have a sense of humor about it. No sense of sarcasm. And certainly no social graces. Just a charmless, confrontational beast.…
