Vince's Italian Restaurant

Recommends

Craig L.

Joined 1 year ago

Love this place, can't wait to go back.. I have had lunch here a few times and dinner twice. Ordered the Shrimp De Jonge three of the times. I know it sounds French but it was the best I ever had (and I make this dish myself at home). The table next to me was impressed and both guys ordered it too after seeing mine. Chris was the name of the waitress. Very nice girl and Attentive without being too much. First they give you two types of bread, foccacia and italian with parmesan and olive oil. Then soup or salad, entree with a side vegetable and side of pasta. Then they bring out cookies and grapes. IT COSTS $6.99. I have a huge appetite and could not finish everything. By the way, shrimps were huge. How do they make any money? Almost forgot, had their sausage pizza for carry-out once. Also had it at Durty Nellie's during a blind tasting contest and it won 1st place for best sausage pizza in Palatine. The owner took the time to say goodbye and thank you. Does it get any better than that?

Doesn't Recommend

Millipede

Joined 5 years ago

Slow service. Rude management.. I won $30 gift certificate in a raffle at my mother's church. Turned out to be three $10 certificates, but I didn't think much of it, as normal restaurants (& any business I've ever seen othat offers gift GCs) will let you use multiple GCs.

Never been before but my mother has, & said it was a nice place. I took my mother and sister.

Restaurant was very full due to a huge party taking up most of the dining area. Got seated almost immediately, but had to ask for menus several minutes after, took a while to get them. After they brought menus, 3 people stopped within 5 minutes to ask if we'd been waited on. We had (in the sense that we'd ordered drinks & finally gotten menus; not that we'd ordered, since we'd only had menus 5 minutes).

Our waitress stopped by few minutes after that, & we let her know we needed a few more minutes.

When we'd decided, we set down our menus & waited. About 10-15 minutes later, the waitress rushed past our table & said she'd be right back. Came back few minutes later & then had to leave again when we started to order, because she'd forgotten to bring check w/drink order. We cut her some slack on wait & forgotten check, since it was obvious the place was understaffed.

Food was good.

Slow to refill water. Waitress stop by, we'd ask for refills, she'd come back 15-20 minutes later w/water. Again, we cut her slack b/c she was helping with the hugs party. Although, my mother was unhappy w/slow service by now.

We paid w/GCs & cash to cover rest of the bill+tip.

Waitress said certificates were limit 1 per table. My mother was irked by now & said "Tough" as I said "It doesn't say that" (why limit GCs is beyond me as GCs are same as cash!).

Mgr (Owner?) came out practically shouting "It's not tough! You'll pay this and won't come back!"

And no, we won't be back. Not because of any misunderstanding by the mgr, but because of outright rudeness, and that he made no attempt to discuss calmly, but rather lept to attack immediately.

Doesn't Recommend

mikieg1

Joined 6 years ago

worst service. the menu is from 20 years ago you have to be over 75 to go to this place my 80 year old grandmother liked it but the rest of or group did not the service what service it took 45 min.to get bread. i would not recommend this restaurant................. ............ .......... .......... ........ ......... ................ ........... .......... .......... ............ .................. .......... ..................... .............. ............ .......... .............. .......................... ........................... ................. .............................. ............... ............................ ............ ............ .................... ......... ........... ................ ............. ........... .......... .................. ............... ................ ........ ....... ............ .............. .......... .......... ............................. ................ ................ ............. ................. ............ ........... ............ ............ ............ ..................... ................ .................. ................... ......................