“The only reason I would even consider going back to that store is the wonderful service I received by the two pharmacists there.”
Walgreens at Laraway and Wolf Rd.
After leaving the store, I found an item in my bag that I had not purchased. I drove all the way back to the store and went to the photo counter where I'd made my purchase. I said Hello and the person who had waited on me before looked at me but did not respond. He finished what he was doing, then walked over and just looked at me. (Shouldn't he have said "May I help you?") I explained that there was an item in my bag that I hadn't purchased, that it must have been put in there by mistake, and would he please check my receipt to be sure I wasn't charged for it. He checked my receipt and said that I was not charged for the item. I asked for a new bag since I had knotted the handles of my bag and had to tear it to get to the receipt. He wordlessly put my items in a new bag and handed me the bag, again without a word. He didn't apologize for the inconvenience his error caused me, nor did he thank me for coming back to the store to return the item (many people would have just kept it!).
I knew that if I had been the manager of this store, I'd want to know about this. So I called the store, and when I asked to speak to the manager, someone named Nick answered the phone. I asked if he was the young man working at the photo counter, and he said he was covering for him when he went to lunch. Then he said "What do you want?" Not "How can I help you?" but "What do you want?"
My experience with these two young men make me wonder if Walgreens does any training at all in customer service. The only reason I would even consider going back to that store is the wonderful service I received by the two pharmacists there. They were very kind and patient and helped me to get exactly what I needed.
Illinois-based drugstore chain serves neighborhoods with fully stocked stores and modern amenities..
Founded in 1901 in Chicago by Charles R. Walgreen Sr., this neighborhood pharmacy has grown to be one of the nation's largest drugstore chains. Each store carries 25,000 different items--from cleaning products to electronics and greeting cards. Store features include a computerized system connecting pharmacies nationwide via satellite, grocery-store food aisles, one-hour photofinishing and an automated phone system for prescription refills and pre-arranged pickup times. Other services include in-store flu shots and childhood immunizations.
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