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04/07/09
Wonderful
by Jackie111 at Citysearch
I love this place. I have been going there for years. Sometimes I have trouble getting in with my stylist, but that just reassures me that I'm going to the right place. Can't wait til they're back in south Naperville next month!
- Pros: Professional and talented
- Cons: Temporary location
04/04/09
Professional, Experienced despite circumstance
by shoestory at Citysearch
I live near White Eagle in Naperville and I make regular visits for hair, facials, waxing and nails. Been going to Michael Graham for almost 5 years and they have never disappointed me. My stylist Alex is a phenom. . . she is like an "Edward Scissorhands". I see Veronica or Christine for my manicures. . . polished to perfection and they last! I have seen both estheticians, but Rachelle is my fave! I WILL NOT trust my brows to anyone else, and her facials are so amazing! They have come under some unfortunate circumstances being pushed out of their original location which I loved! This temporary location is not ideal but I understand they are moving to a new place at 95th & Route 59 early May. They are a most gracious and friendly staff with tons of experience in all areas!
- Pros: PROFESSIONALISM / EXPERIENCE during hard times
- Cons: Temp Location isn't the best
03/24/09
Inconsistent and uncleanly.
by louise60564 at Citysearch
I recently went to a temporary location on the other end of town for a facial. When I scheduled my appointment I was told the facialist I saw in the past was no longer there but they assured me the girl they scheduled me with was very good. I would not recommend the facial I received no matter how much they lowered the price. If I would have known it was not going to live up to the level of service I had come to expect in the past I would not have driven across town for it. The equipment was i disrepair and I wondered if the bowl she was using was even clean as the outside of it had product on it. The room was right off the main entrance and you could hear the staff talking right outside the door. The girl doing my facial did not seem comfortable with the service she was providing and seemed to rush through the service. Some of the products she used irritated my eyes. Not being thrilled with my service I asked if her and the receptionists if they knew where the facialist I had seen in the past went to and they claimed to not know anything. Why is it difficult to keep the talented staff members? I had this same experience in the past with my hairdresser. Fortunately, I was able to locate her.
- Pros: Had great service there in past.
- Cons: Lots of turnover and unprofessional staff.
