02/08/09
The most professional and creative wedding planners in Chicago
by Zophia82 at Citysearch
I really owe so much to all of the wonderfully warm, caring and professional ladies at Big City Bride. Becoming a client of theirs was the best decision I made, next to my husband!
The entire experience was wonderful from start to finish. At my first meeting with Darcy when I let her know that we were on a tight budget, wanted to get married on New Year's Eve, and wanted something a little less traditional, she was nothing but excited and supportive. Darcy was so incredible, she took care of EVERYTHING for us and made some really great suggestions that really added to the uniqueness we were hoping for. I looked forward to every meeting I had, not only because of my excitement about the event in general, but I really appreciated all the time I spent with Darcy and everyone at BCB. I felt I could rely on them with this day that was so important to me, and just enjoyed their company! They are all such a delight! Such warm, intelligent and caring women. I really felt lucky to have them involved...
As for the big day.... I didn't think about ANYTHING except for how happy I was to be marrying the love of my life! If there were any glitches... I knew nothing about them! The night was seamless, Darcy made sure everything perfect! It honestly felt like I had another Maid of Honor! Really, enough can't be said for these ladies and Big City!
- Pros: The genuine integrity of Susan and her staff
- Cons: I don't get to hang out with them anymore!!
02/08/08
Our wedding sanity savior! BCB is incredible!
by tumtumtree3 at Citysearch
We cannot rave enough about Susan and the BCB team!!!
We interviewed MANY wedding planners before we met Susan (and Chrissy and Darcy) but within moments of our initial meeting, we were convinced of their incredible ability, creativity and passion!
Susan was warm, understanding, precise, passionate, extraordinarily creative, innovative, and extremely detail-oriented. Most importantly, she LISTENED. We knew we wanted a somewhat non-traditional wedding, and Susan heard our needs and wants, made suggestions, and ultimately created the perfect day! She gave honest feedback and helped us navigate the process with ease and grace, always steering us in the right direction. We could not have asked for more!
Throughout our 9 months of working with her, Susan continued to far exceed our expectations in EVERY way. She not only exemplified the qualities listed above, but she was present and available whenever we needed her, despite the fact that she has at least one event nearly every weekend. We cannot remember any time that it took more than 24 hours for BCB to return an email or phone call.
Susan and her team work together in perfect harmony. In fact, even though Susan took a brief vacation during the time we were planning our wedding, our questions and concerns were immediately taken care of by Chrissy. The fact that we could have nearly instant access to people who knew every detail of our wedding plans could not have been more comforting.
Many of my friends have planned weddings recently and have been overwhelmed by the stress of it all. I had no such experience and I cannot express enough gratitude to BCB for their ability to relieve all of my stress; that is, I knew because they were on top of it, I didn't have to worry about it.
Our special day was absolutely perfect and we know that was in large part thanks to BCB!
- Pros: attentiveness, creativity, efficiency
- Cons: NONE!
01/23/08
the worst service imaginable!!
by bummedbridetobe at Citysearch
just like the previous review, we were met by darcy at big city bride. at first we were very impressed and excited. we were ready to have them plan our wedding. we had our meeting and upon leaving we were told we would receive an e mail w/ our quote the next day. guess what? we NEVER heard from them again. i e mailed the owner susan several days later and i was told she was on vacation and that darcy had fallen ill suddenly. susan said to be patient and darcy would get back to me asap. well, its been a month. no word from darcy or susan. even after we sent a couple more e mails. their web site boasts that they can plan a wedding on any bugdet. i believe that the reason we were snubbed by big city is because we told them our budget was quite modest. well too bad for them because our budget has increased by tens of thousands of dollars since then. maybe if they weren't so unprofessional and rude we would be spending it w/ them. i do not recommend big city and especially do not recommend darcy. be careful if she is your planner. she may suddenly fall ill.
- Pros: none
- Cons: darcy
