12/21/08

Best Buy Clark Street - Swindle Central - Exorbitant Prices, Horrible Service

by SpencerLord

If you are reading this, you cannot say you haven't been warned. Mike Miller is running one of the most customer-unfriendly stores I've ever shopped in. I went through 2 hours of annoyance returning a laptop, only to remember I left my home video HD backup disk in the machine. They stole my disk (and lied about it), as well as ripped me off for $120 by denying the defect in my last machine. The Chicago Clark Street Best Buy store is a flimflam, a double-dealing hustle. The manager, Mike Miller, is an uber-lousy businessman who shouldn't be anywhere near customer service. Avoid this Best Buy at all costs. Do yourself a huge favor and go to Microcenter, and ask for Rodney (weekends) or talk to the sales supervisor, Mr. Hernandez - their prices crush Best Buy. Rodney was superhelpful, and his supervisor greeted me personally (and the laptop I ended up with is way better/cheaper than BB's). And if you've had a bad experience at the Clark Street Best Buy, join me in writing Brad Anderson at 7601 Penn Avenue South, Richfield, MN 55423. Tell him all the details. I really liked them before they swindled me today. Oh, and since Best Buy stole my disk, we will never see the HD movies I've shot over the past week. I hope you're enjoying my HD files Geek Squad Ganks. Mike Miller is the worst manager in Chicago. Shame will be this stores legacy.

• Pros: location location location
• Cons: dishonest, sticky-fingered, rude, unintelligent, deceitful

06/06/08

If they ever pick up the phone....

by lis81

It took three calls and a total of 15 minutes waiting time before someone would pick up the phone in the proper department. Yeah, if I had that kind of time I wouldn't need to call ahead in the first place. I think overall my favorite part is the person who answered the phone. After I had told her I had called previously twice and wasn't able to get through she immeadiately put me on hold with out saying anything for another extended period of time.

I suggest asking for Brian, in the digital camera department, he seems to be the only competent and able bodied person in the store.

WHAT EVER HAPPENED TO CUSTOMER SERVICE?