Chicago >Chicago Carriage Cab Co
I took a cab home over the weekend, and my ID, credit cards, etc. fell out of my pocket. I called the office and was helped by a lady named Virginia. She was able to find the cab I took, contact the driver, and let me know they would look for my items. She also took time out to call me and keep me updated on what was going on until the items were actually found. I went to the office to pick the stuff up, but unfortunately she had already left for the day. The next day, she even called me to make sure I got them alright! This level of service goes above and beyond what I was expecting, and probably is above what is required. However, I know I would do the same thing in her shoes because I also take pride in my job and would want someone to do the same for me.
My lost item was found and returned to me. You have a wonderful young man working for you. Thank you sooo much!
I traveled to Chicago a couple of weeks ago for business. As luck would have it, I climbed into the first cab in line at the airport. The driver was Katyoka. I just wanted to send a note to let you know that this person was the best ambassador of any cab company I have ever used. Despite an early start, Katyoka was friendly and funny. He gave me his number for my later return to the airport. Much to my surprise, I only waited a few minutes for him to find me and take me back to the airport 12 hours later. A great big thank you to Katyoka for taking such good care of my travel needs while visiting. I kept his cell number and will use it every time I return to Chicago!
I live in California and was traveling in Chicago for work. Last Friday night I flagged down one of their Prius cabs and was picked up by a driver who I later learned to be named Stella. I paid with cash but left my wallet in Stella's cab. I had no record of which cab I had taken and assumed the wallet was gone forever. To my surprise the next morning I got a call from one of my credit card companies who relayed a message from the driver to report she had my wallet and provided her home telephone number. I called the number, Stella answered, and within a few hours she came to my hotel and delivered the wallet back! She gets a five star review.
Dear Cab # 198. I commend your honesty and thank you for turning in my credit card.- Everyone Does not Do this! You are a credit to Elite Cab Co.
This afternoon I was picked up by
Emmanuel (4537) from the Rehabilitation Center after a difficult morning.
Emmanuel took me home and I paid him the fare and went upstairs. Not too much longer, I received a call from my brother telling me that a man had called their house and said he was coming back to bring my wallet.
I had no idea that it was missing. Rob said..he called thinking the person that answered was me and not my sister-in-law who has the same name! Rob gave him my phone number and Emmanuel called me to tell me he found my wallet and was going to drop it off at my home.
In all the years I have taken taxis, I have never met a man like Emmanuel. He had no interest in whatever money I had in the wallet. Instead, he wanted it brought back to me.
As I write, my eyes fill with tears. I am grateful to Emmanuel. It is so rare to find a human being like him.
I gave him whatever money I had in my wallet but he wouldn’t accept all of it.
Emmanuel is a true gift to the Chicago Carriage Cab Co. He is an example to your drivers and all of us and I thank him.
Caught on Camera: YouTube: http://youtu.be/07x0Gz9oLbo
Fare: 17.65 Tip:20% Total:21.18
Horrifying Cab Experience: PRICELESS!
Beware Cab #378 "Bob"
After a shaky pickup he:
1) flew down lakeshore drive and belligerently honked at an accident scene on the exit to I90.
2)Harassed me to no end about where I live and my name.
3)after my fare was paid inquired me whether or not I tipped him (stupidly I had tipped him 20%)
4)Claimed my card didn't work and to use another or cash (it had worked,I got the chase message on my phone)
5) Refused to call dispatch to clear the situation calls police on me in front of my job
6) locks me in cab
7)lies to police and says my card doesn't work (I show them my phone they laugh at him and instruct him to unlock the doors)
8) refused police offer to call dispatch they advise me to go to ATM and just give him cash and call the bankroll dispute charge. But by the time i get back my boss had handled it and police advise me to file a report.
This post is not about the money about the harassment and humiliation. It has to stop!
These cab drivers are getting out of hand! But I can't let anybody knock me off my square. ;) just spreading the word
#watchout #sowrong #godisgood
I just had a great experience with one of your cab drivers and wanted to provide feedback. My driver was driver #94911 (Term #1199). Prior to getting in his cab, I had just accidentally left my ID in a different cab (different company) and he was very helpful and provided me with some nice advice. He was very kind and also very professional and so I wanted to send him feedback that he deserves. It would be great if there were more drivers in Chicago like him. Thank you!
I was fortunate enough to catch a ride
from Union Station to the Daley Center in Chicago last Thursday morning with one of your drivers -- I think his first name is Jelil -- who returned my wallet that I accidently left behind in the back seat. It was rush hour, I was in a hurry and didn't even pay attention to what cab company had given me the ride when I discovered my missing wallet. I was panicked, not even sure how I would get home on the train without money, an ID or ticket. Within two hours, Jelil had tracked down my husband at home, gotten my cell phone number and agreed to meet me outside the Daley Center to return my wallet.
Nothing was missing and he was very kind about it all. I can't begin to describe my relief, considering the fears we all have now of identity theft, etc. I was scheduled to leave town over the Memorial Day weekend and would never have been able to leave without my driver's license, etc.
I just wanted you to know what a gem you have in this driver. I have already told other people about my good experience with Chicago Carriage, and so I hope this helps your business. If you have trouble identifying the driver, please let me know. My husband wrote down his whole name somewhere, and I really would like him to know how much we appreciate his honesty and thoughtfulness.
Wow so many harsh reviews for this business. I don't think I would ever review a cab service, but this one is an exception. After partying with the girlfriends (a tad drunk I might add hehe), I called the service to be picked up from the restaurant. Not only did they arrive outstandingly fast, but the cab driver was extremely funny and conversational during the ride. I regret not catching his name, but he was one interesting and funny driver.
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