Wax On Wax Off

Rudest Woman I Have Ever Encountered

by natdc at Citysearch

When I actually saw "Doctor" Sawan walk in, I should have known to walk right out the door. Her lips were the size of balloons, and she looked like a 60 year woman trying to look 30, and failing miserably. She obviously didn't know much about beauty.

I had an appointment at 5:30 pm for a laser hair removal treatment with Dr. Randa Sawan. I'm from Los Angeles and had three treatemnts there and wanted to get one more done here in Chicago before I went back home for winter break. I spoke with Sawan on the phone earlier and she agreed to match my prices that I got back home for my treatments.

The receptionist was very friendly, but explained that Dr. Sawan would be a half hour late. She went to go get Sawan so I could talk to her and ask her any questions. Dr. Sawan finally came storming in and asked who needed to talk to her. So she came over to me and it took me 5 minutes to explain to her who I was and then she finally said "oh. you." She practically bitched at me for wanting to talk to her and I explained that I simply wanted to know what time she would be ready because I had somewhere to be after and I could come back another time. After she left, I nearly left. But I stupidly decided to stay since I needed to get that treatment done.

After crticizing me for leaving my makeup on for the treatment (I never had to remove it back home), she rushed through the treatment. First of all, the machine looked so run down and old compared to the ones I'm used to. She also had to smear gel all over me, which you don't have to do with the newer machines. Not to mention, it was extrememly painful.

We agreed on a price before she started the treatment and when we left she told me it was a hundred bucks. We specifically said that it would 70 before, and when I tried to remind her of that she looked at me and said, "the prices you have on this list (I printed out a price list for her of my salon) are dirt cheap. I'm rounding up all the numbers. I'm not arguing with you about this." I ended up paying 30 bucks more for a crappy, rushed treatment. I'm from LA, and I've met my fair share of rude people, but Dr. Sawan takes the cake.

You can barely call her a doctor either. Check out the other reviews she has online. I should have read them more carefully.

LOVE LOVE LOVE IT

by pugabull at Citysearch

They take the time to tell me a haircut will not work, I get the best color here. They really make me beautiful! They take the time to really do a good job. They always ask how I am doing and what is new in my life, its nice to walk into a place like that.

The rewiew about the beard waxing............must I say more? Who gets their beard waxed (drag much)? Get over yourself.

I LOVE this place!! Loyal customer!

by citygirl2222 at Citysearch

I am a long time customer of Wax On Wax Off and I have absolutely nothing but good things to say. I have gotten the $100 waxes from other salons and they take 40 minutes and are just horrible. Then I moved to Little Italy and stumbled across this place and have never looked back. The ladies here are done in about 10 min or less every time! They are amazing! They always do great, barely painful waxing, in addition to eyebrow threading. Monika always remembers me, and fits me in whenever I call to say I'm on my way. And they even give UIC students a great discount; I believe its 10%?

The salon here is great too. I always see girls walk out with fantastic color and cute cuts too. Amazing waxing and threading, and they are always warm and welcoming to me and the dozen or so friends that now use them on my recommendation. Oh and its easy to find metered parking. One time, I did not have any quarters and they gave me a few! They are always so nice and friendly.

I am extremely surprised and thoroughly offended by the racial accusations that are on some other reviews. As for the Brazilian man - he clearly needs to get over himself! The employees here would never lie and say they don't do men if they didn't. From his story, both employees were just being honest and admitting they do not do those waxes. It shows they are not a money-grubbing salon that would experiment on their customers just to make a buck. And he is not at all justified in saying they are "gay unfriendly." One of their stylists is gay and very much respected by the owners and loved by the customers. Posting such inflammatory remarks when a person doesn't even know what goes on is just ignorant.

And to Reg104's review - people like this should be ashamed of themselves for posting such hateful things. How typical that the person claiming racism would resort to calling people names and making fun of their heritage. Really? "Racism at its best"??? All because she couldn't do your hair? She was honest that she wasn't experienced with that type. I think we can all agree that even the person making the post wouldn't want her to just give it the old college try and hope it turned out ok. If that person were at all reasonable they would see that she was actually RESPECTING them and not trusting herself to work on hair that she was not familiar with. And of course any person can see that Reg104 is herself a racial biggot calling the employee "Olga" simply because she has an Eastern European accent. Thought she left without losing her class?? Yeah right - you can't lose class when you don't have any.

So everyone, do yourself a favor and start getting affordable, nearly pain free, SUPER quick waxes and threading done here! You will never switch again!

• Pros: Best wax in the city; affordable; nice employees; threading

Rude and unfriendly staff

by bonibras at Citysearch

I am a black Brazilian man and I chose to go to this saloon before reading all these reviews here. Well, I'm surprised that I agree with some people who found the staff very unfriendly and slightly anti-ethnic, but it's not an open racis t stablishment. I just believe they are not prepared to deal with black beauty (although they are not in Poland so they should be). The brunette girl is ok. I asked a lot of things on the phone, and she said she could do the facial threading, but when she saw me in personal she said she couldnt do because my hair is too thick.(Actually, it's not very much because I do waxing for 5 years in brazil and my beard is not thick). I took that as a simple opinion of hers, not as racism. If she wasnt prepared to do it, she was right telling me so. The blonde, Monika, was the one who waxed my face. She is definately unhappy :(, she said she never did waxing on men because "they don't do it", but I doubt there never been any men there. In short, the service did not attend my expectancy (in brazil is much better, but I dont wanna compare) because there are some smal thin hairs on my face yet. I would never come back there, because although I am very cheerfull, I left that place feeling depressed.

• Pros: Price, not painful, clean
• Cons: unfriendly staff, anti-ethnic service, gay unfriendly

GREAT SERVICE!!GREAT PRICE!!

by KierraShaquan at Citysearch

I have to disagree with all the comments about the racism in this salon, I'm african american and I went to this salon to get a manicure because my nails were really damaged from the wear and tear of being a medical student. I walked in and was greeted warmly by one of the ladies that own the salon she was very freidnly and explained to me everything I needed to know before I waited to get my manicure including the wait time and the kind of services they offered for nail care. While waitng I got to look at pictures of a customers new puppy and the other owner of the salon(blonde bombshell should be her name she was gorgoueos), everyone was nice never felt out of my element and I'm not even from Chicago I'm from North Carolina. The blonde bombshell started my manicure everything was set it and ready for me (very clean salon). She took her time and really gave me the best manicure I ever had but for half the price I couldnt belive it the manicure took 30min at the least and she only charged me 11 dollars. In NC you might get 10mins of pampering but double the price!!! My nails looked better than they have looked in months. When I come back to Chicago I know exatcly where to go to get my mani/pedi, message, facial, eyelash extensions, and waxing done, WAX ON WAX OFF!! and as far as the comment goes with the lady who said there were racism because they didn't know how to do her hair, thats not racism thats telling the truth I have a sister thats mixed (half black, half white) and my hair is more finer than hers, alot of people don't know what to do with her hair icluding my mother. Just go somewhere that specializes in doing your type of hair so you can be happy with your results.

• Pros: Everything was nice about my experience at this salon!!!
• Cons: None