Ritz Carlton Hotel Chicago Hotels

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pinipig523

Joined 3 years ago

Top notch service but the amenities are just a notch below. The service is top notch but several things bugged me which bring my rating to 4 out of a possible 5.

1. The valet is totally un-Ritz-like. If you stand there and wait for your car.... just listen to the conversations that go on. Very rude and unprofessional topics. Swear words and all.

Now I don't really care - usually. But NOT at a 5 star hotel and NOT at the Ritz. This should not be allowed from their staff.

2. Old and aging hotel. Not the newest and the ballrooms and restaurants show. They did renovate the entrance lobby and the big ballroom so who knows how it is now.... but when I visited last time, it was not impressive.

3. Bathrooms are lackluster. No separate showers. Only a bathtub with a shower curtain. Not acceptable for a 5 star chain.

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Contributor

Joined 10 years ago

Class and opulence define this North Michigan Avenue hotel--a favorite among visiting celebrities.. The Scene
The classic elegance of the lobby and 435 guest rooms is a stark contrast to neighboring Water Tower Place's modernism. The decor is lush but conservative with marble floors, grand floral arrangements and upholstered furniture in fine fabrics. There's North Michigan Avenue and the Museum of Contemporary Art around the corner.


The Details
Guests may take advantage of the "I Need It Now Program": At any time of day, more than 100 travel "essentials," from cufflinks to bobby pins, are available for delivery to your room. Standard amenities include down pillows, robes, high-speed Internet access, cordless telephones and complimentary toiletries. All rooms feature large picture windows that offer views of the city and lake. The Carlton Club has modern fitness facilities and classes, a lap pool and a roof-top sundeck. The full service spa offers a full range of treatments including massage, body wraps, facials and manicures.

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fumikops

Joined 10 years ago

Great Afternoon experience. The best way I can describe afternoon tea at the Ritz - Luxurious, relaxing, delicious. The staff was friendly, welcoming and attentive. The area is spacious and comfortable which allows people to privately enjoy their afternoon tea. The only minor complaint is that the water fountain statue near my table was a little noisy. I am looking forward to my next visit!

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audyeddy

Joined 9 years ago

Wonderful!. I've stayed in this hotel several times when I visit Chicago - and it couldn't be a better location for shopping, dining, and nightlife! The staff is incredibly gracious and helpful.

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ellenost

Joined 11 years ago

Great Hotel!. The Ritz-Carlton completely lived up to my expectations of a true luxury hotel: lovely accommodations; great service (concierge remembered my name); great food & great location.

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deamato

Joined 11 years ago

outstanding. The service makes the hotel outstanding. The people were so kind and helpful. The rooms are fabulous.

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Waltien

Joined 11 years ago

Luxurious !!!!. As a frequent traveller, I'm use to great hotels, but this is among the two or three greatest in the world for luxury and attentiveness. It is comparable to the Dorchester in London and the Crillon in Paris. A step up from the Plaza in New York. I find no thing to criticize and everything to compliment. I'll return very soon - and every time I'm in Chicago!!