07/17/07

Best customer service I've ever experienced!

by xanabella

I don't usually do these sort of things, but I needed to go out of my way to let everyone know how much I appreciated the service and efforts of my sales person, James.

I'm in my late thirties and recently suffered a severe knee injury, although I had surgery the rehab has been a long haul and my knee is very finiky about the exercises I do (I absolutely can't run). When I first went into the store it was mostly curiosity, I had no real intention to buy anything. James greeted me immediately and I was amazed when he said, "when did you have your knee surgery?" He had recognized the scars on my knee, because he had an ACL replacement too! James spent over an hour with me going through different elliptical machines (they had a great selection), I learned more from him in ten minutes than in three months of rehab, I never felt pushed or like I was being "sold" and I really felt that James was genuinely concerned about my health. I was so impressed with both him and the equipment, I bought it on the spot! Now, here's the part that really blew me away, James has called me twice since I bought the equipment to check on my progress, he even sent me an article he had clipped from a magazine about how to carefully stretch joints that have had previous injuries. I was amazed that even after getting my money, he would still take the time to do something like that. It seems that true customer care and sales people who really know there products is a thing of the past, but my experience at 2nd Wind gave me new hope. Thank you James! I've lost 17lbs and my knee has never felt better!

Sarah J

• Pros: Best customer service ever!
• Cons: None!