Chicago >NuU Med Spa
“The facility is very clean and comfortable as well.”
“am the type of person that expects excellent customer service and a nice appearance in staff and the place.”
“am the type of person that expects excellent customer service and a nice appearance in staff and the place.”
“Their prices were very fair (I was originally just going to get my legs done, but they gave me a very good discount to do my armpits also, and I cant turn down a good sale!”
worst! they have a lot of complaints about them with the state attorney & have a case against them. to be included in the class action suit file a claim with the illinois attorney general. google "illinois attorney general" & file a complaint. it's free!
they do not believe in giving refunds. they make you pay up front and then take your money and give you the worst customer service ever. this place is a joke. they cancel appointments left and right giving the worst reasons such as how their machine broke, their machine is being transferred to a new location, they ran out of supplies, really? are you THAT incompetent?
they also lie to you about "special" promotions when in fact if you actually took time to shop around, it's the same exact price with their so called "discounts".
Name changed--Business practices remain the same.
My wife and I went to the Schaumburg office with high hopes that we could receive services that would help boost her weight loss efforts. The salesperson was friendly and seemed quiteknowledgeable on the topic.
We purchased upfront a $6,300 package. Well a couple of days before, they call and tell us that they are going to reschedule the procedure. Then-- nothing. They never call us. Eventually my wife calls and gets continual promises that they will call back and reschedule her procedure. However again---Nothing Once they got our money we haven't gotten word one out of them.
We have contacted the BBB and the Attorner General in an attempt to straighten this out.
Buyer beware. Check out the reviews before putting down any money. We learned a hard lesson on this one.
NuUMedspa Burned my Skin!. I have had the same problem with NuUMedspa. They offered me a few treatments after they bought out the prevoius clinic I went to. Despite having used the SAME laser that the old clinic used, the technician at NuU failed to use the equipement properly. I was burned by the cryogenic cooling agent also. It has been almost a year, and I still have scare on the area treated. For the longest time, they said these were normal. Then they eventually admitted that I had been burned (only after I told them I talked to a doctor and several other clinics). The manager/lead technician (not sure what her title was) even said "I didn't know you could adjust the cryogen level." Why are you a working here if you don't know how to use the equipment. I tried to follow up with a rep who helped me obtain hydroquinone cream to lighten the scars. Of course, they prescribed the WRONG medication at first so I had to pay double. I convinced Walgreens to give me a refund on the wrong prescription, and then they charged me for the correct one. No one from NuU has gotten back to me on the reimbursement that I requested for the medication and it has been several weeks. This is the WORST clinic/spa I have ever been to. The people who work here are dumber than a 6th grader, yet they talk to you as if you aren't intelligent and they are sleazier than a stereotypical used car-salesman.
bad experience with NuU medspa.
I started laser hair removal treatment at NuU Med Spa Chicago last year. I was pressured into buying a package and paying for it up front and in full (the offer they told me ended that very day). The first treatment I had left a grid of disfiguring scars on the area treated. A doctor I sought out independently told me that the laser had not been used properly.
The NuU Medspa technician told me that the scars had been caused by the cooling agent in the laser (i.e. that they were freeze burns) and that they would disappear within two weeks but the scars did not disappear and they were not freeze burns but hyperpigmentation. I asked to see a doctor, and was told that I would be contacted shortly by NuU Medspa. I never was and I only managed to see a doctor after making repeated and regular telephone calls to NuU Medspa (each time I was promised a follow-up call and an appointment with a doctor very soon). I eventually did see a doctor but six months after my initial request to see one.
During the period that I was waiting to see a doctor, I was transferred to the NuU Medspa at Armitage, Chicago, for treatment using a Yag laser with a different cooling tip. The Yag laser at the Armitage location, however, kept switching off unexpectedly and after my second treatment it went out of service. I was told that the machine would be fixed the following week, but when I arrived for my next appointment the machine was still out of service. At this appointment, I was told that the other laser available at the Armitage location would be equally effective on my skin, even though the technician at my first consultation had recommended the Yag laser to me. I agreed to be treated with the ‘Alexxandrite’ laser but I was unsatisfied with the results and so I asked to return to the ‘Yag’ laser on my next visit. Unfortunately, the Yag laser was never fixed. I booked a series of appointments for my next treatment but each of these was canceled. Every time I telephoned NuU Medspa I was told that the ‘Yag’ laser had ‘just gone out of service’ but that it was going to be fixed that week, and when I telephoned the following week I was told that the repair person had not shown up and that the machine would be up and running the following week.
I was never able to complete the series of treatments that I had purchased, because the Yag laser remained out of service. Unable to complete the laser package that I had purchased and unhappy with the service I had received at NuU Medspa I contacted Sean Hoffman at the main office. I contacted Mr. Hoffman in mid August this year and he told me that the company did not offer refunds, but that given the nature of my case he would see what he could do. Mr. Hoffman made many promised to sort out my case as soon as possible and in total I must have spent several hours talking to him on the phone. Becoming increasingly frustrated with the situation, I posted a review on ‘Yelp’ describing my experiences with NuU Medspa. Several hours after posting my review, Mr. Hoffman telephoned me requesting that I remove the negative post and informed me that he was ‘working’ on my case. I removed the post immediately but did not hear back from Mr. Hoffman. When I did telephone Mr. Hoffman again he told me that he needed an updated photograph of my scars. I sent Mr. Hoffman some updated photographs of my scars on the agreement that he contact me within the week. I have still not heard from Mr. Hoffman.
Blatant theft. This company has blatantly stolen my money and is refusing to give it back! Back in Feb of this year I have purchased a series of 3 pixel treatments and microdermobrasion follow ups for the price of $2,700.00. The treatments were to be performed at the skokie location. After we payed upfront for these services, we were never contacted for an appointment to start the treatments. After initiating contact we finally were able to set our first appointment. The day of the appointment, I received a call minutes before the appointment and was asked to reschedule because the equipment had to be temporarily relocated? whatever that means? The problem was that we were already at the location because they called us only minutes before the appointment, so we wasted an after noon. . A week later, we received a phone call from them asking us if we can go to the downtown location because the equipment has yet to have been set up at the location that we purchased the treatments at. We reluctantly agreed to go to the alternative location for the first treatment as we were promised by them that the equipment will be in place at the Skokie location by the time of the second appointment.Well, suffice it to say, the equipment has yet to be installed at the location and I decided that I would like a refund due to them not delivering on what I purchased. After being fed up to the point of insanity dealing with the local personnel on trying to get a refund, I was contacted by Sean Hoffman from corporate. After numerous phone calls, all initiated by me, I reluctantly agreed to a partial refund of 1,700.00. I agreed to this on 7-8-10. Here it is 3 months later and I have yet to receive a refund. I have on numerous occasions called and left messages for Sean Hoffman, who would return my call and give me a line off bull crap every time. Sean Hoffman at first told me that he put the check request in and that it can take a few weeks. After a few weeks came and gone, he then told me it can take up to a couple of months, but he is putting me on top of the list. Here it is 3 months later and I have yet to receive my money back. The latest experience I have had with Sean Hoffman is him telling me that he will get back to me the next day. When I called the next day because I did not here from, I was transfered to his voicemail that explained that he will be out for another week. This message was the day after he promised me he would call with the latest status of my refund check. Sean Hoffman has lied numerous times to me and is continuuing to give me the run around in hopes that I give up. I have no choice but to pursue legal action to get my money back. Please head this warning.. Do not prepay for any treatments whatsoever, and do not waste your time with Sean Hoffman if you do end up getting burned, as Sean will tell you what you want to hear but will not deliver on his promises. It is important to understand as well that this is not an unsatisfied customer because the treatm
Happy - Happy Joy-Joy. I wanted to wait and finish all 6 laser hair removal treatments so I can see how effective they were all together before writing a review. I'm in shock how laser hair removal really works on my bikini, legs and underarms. I finished my last treatment 2 weeks ago and I honestly don't have to shave anymore. What a great investment! The staff has been sweet and attentive each and every time and I had a great experience every time. I never felt rushed and very spa-like.
Used Car Lot Sale for Skin Care Services. It's too bad they do not offer a - negative rating star for reviews. This company would definitely qualify. BUYER BEWARE / BUYER BEWARE / BUYER BEWARE
NuU Medspa is a rip-off.
This company is a rip-off. I had Dysport injected into my forehead on 5-20-10 and was told that it would last 3-4 months but only lasted 1 month. When I called to complain I was told that I would not get my money back.
They are sneaky!! Beware!!
So Far So Good.
Questions or concerns. I had my upper and lower abdomen as well as my love handles "taken care of." The procedure itself lasted about and hour and a half (both times). I was able to clean my entire apartment following it!!! It was quick and virtually painless. Not to mention the results are amazing. My stomach has literally NO fat left on it and I am more than happy with the results.
I would highly recommend that anyone and everyone take the opportunity to have a consultation at NU U Medspa at least to see what the process is all about. Its totally worth the price to come out looking the way I did!!
I am shocked to read the negative reviews and all I can say is go see for yourself. You will be thrilled you took the time.
Take it from me, I went once and went back three months later!
Im doing Laser Hair.
have been going to Nu U for the past year for laser hair removal. They are professional, very nice, and understanding. Normally nicer places are filled with stuck up staff, but not at this place.
Ok now about the treatments. I am getting my whole face done. When I started I had started to get so much hair on my face than I could deal with. After the 6 sessions my sideburns were almost completely gone and I wasn't getting any more hair. The lip and chin takes longer but I have also seen a dramatic change in the thickness of the hairs and also the numbers.
Very happy with them.
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