01/02/09

No Service Whatsoever!

by sillybillyteely

I have eaten here 3 times, but only sushi and only at the sushi bar, but service was always so inconsistent, different waiters flying by, but I just handed in my order to the sushi chef and they would make and deliver my sushi rolls. Today I wanted to try their Thai, I was seated, and waited 30 minutes for a waiter. There were no waiters in sight. I noticed that the customers who were seated up front had their food, but no waiter ever came to see if they needed something else. I waited, and waited, and waited, but no one ever came to me, no apologies, nothing. I thought I would mention it to the hostess as I left, and she was no where in sight, No bartenders, nothing. This restaurant will soon close, as people will not accept this at lunch time when you only have an hour to spend on WAITING!

• Pros: Drinks if you miss your train
• Cons: Can't eat, no waiters

10/22/08

Good sushi

by bethylou10

I went for dinner last Friday night, and was pleasantly surprised by the maki. We had a few different rolls. Spicy Tuna had the perfect amount of heat. Rainbow roll was also tasty. The dumplings were very full of shrimp and pork, and a nice way to start out the meal. Thai Urban Kitchen is a nice find!

06/23/08

Poor service!

by sbrent55

I should have know that when no one greated us at the door, there would be a problem. The bartender seated us without a word. I tried to tell him that we had reservations, but, he didn't even acknowlede that I was speaking to him. No wonder, there were only 2 other people in the restaurant!! The waitress was slow and so were our drinks. She blamed the bartender for the timing and didn't even offer to compensate us when she delievered our drinks (after asking twice) after we had finished our dinner. The food was good, but, the slow and disinterested server did not make up for the poor experience. You will definitely get better service in the food court!

• Pros: Food was good.
• Cons: Service was slow.