Management

FINALLY x2!. I wrote this same review on another site, but if this helps save someone from their current situation then its worth it. Forgive me for being lazy and copy/pasting :) Sometimes it can be hard to rate a service if you dont have other experiences. Unfortunately our association has had bad luck with management companies for over 5 years now so I am an expert at how awful some of these managers can be. We we on the verge of biting the bullet and taking the work inhouse due to our frustration when our lawyer suggested that we try Connected Properties. What a difference. We could not be more happy with this company and how they support our property.

We are a very high maintenance group and our Connected manager has everyone commenting on how great things are going which is really unbelievable. We had a list of maintenance issues and they finished them within weeks. All of the companies that they have sent to provide estimates or perform work have been high quality and much less expensive than what our other mangers were charging for this work. They told us that the companies that they work with give low prices to their clients, but I was surprised to see that this is definitely true. They have a team that inspects our property each month and made us aware of a few city violations at our building that we werent aware of. We also have access to internet tools and reports at no cost that were not available with our other companies.

Highly recommended.…

The Worst. We own several apartment buildings and this company is the worst we have ever dealt with. If you could get someone to call you back (always questionable), their repair service was terrible. We paid much more than we would have if we would have hired the repairmen ourselves, and the quality of the work done was fair at best. Their accounting/billing system is a joke - some months you get a bill, some months you don't, and the ones you do get are usually incorrect.

Maybe if you are a large apartment/condo building with hundreds of units, they will pay attention to you and you will get some service. If you are a small owner with buildings of 2-12 units, do not waste your time with these people. You will be sorry and very frustrated.…

Kudos - They have helped us tremendously. I bought into a new building of 40 units and moved into one of the last handful of units to be sold. The initial group of owners wanted to try handling everything ourselves.... Long story short we ended up having half of our owners severely behind in their monthly dues, no money, and a lot of fighting. We finally interviewed 4 different management companies and for us Connected Managers were by far the most advanced company and actually ended up being the lowest cost of all 4. We talked to a lot of people ahead of time and they have been around for a long time and have a very good reputation. We were very concerned about a company having full access to our funds and also wanted to make sure that the company we chose would not go out of business. CM had the best overall feedback and they have ended up living up to their reputation.

I am writing this as a thank you for all of their hard work over the past year. They came in and advised us on what to do, took over everything and got our finances in order and collected all of the past due money. If you are having any issues with your HOA I would definitely talk to them to see if they can help. It has been well worth it and saved us.…