01/13/08

Very Good Location, upgraded rooms are great!

by amy4436

I stayed here 5 years ago for business and I like the hotel then because of the price and location. I was suprised to hear all of the upgrades they had made and was curious to see. I was def. happy! Rooms have flat screens and best of all my fav. soaps and shampoos, L'Occitane! lobby is very european and boutiquish, if that is a word! I will def. stay again, but this time when there is better weather! front desk, was very helpful in extending my stay when the plane was delayed.

• Pros: new rooms, location, good staff

01/11/08

Great North Michigan location & classy but affordable atmosphere, helpful valets

by rogmeister0318

This boutique hotel is convenient and comfortable at an affordable price. The location on North Michigan Ave (Magnificent Mile) is unbeatable. As a guest of the hotel, you are within a block of Water Tower, Oak street beach, the Hancock, Rush St, American Girl Store, etc. The doormen and valets are friendly and helpful. For a small tip, they watched my car for me after checkout so that I could run an errand.

This year they will be adding outdoor dining to a patio. This will add to the romance and charm during the summer months.

• Pros: Location, Ambience, Service
• Cons: Small elevator, small bathroom

12/21/07

Great customer service, Amazing value

by dmstuart

Traveling for work is something I normally don?t look forward to. However, after staying at this hotel, I am looking forward to my next trip to Chicago. I usually stay down the street at the Whitehall, but thought I would try something new. I?m glad I did. This hotel masterfully blends a hip atmosphere with old world quiet and comfort. The staff couldn?t be nicer, always welcomeing me back when I returned, or wishing me a good morning. It made my stay seem like a home away from home. There business center was top notch, and even had space for my conference calls after I checked out. I also have to say thank you to Darren at the Concierge desk for taking care of my travel details so that I had a smooth flight home. Bravo Raffaello!