The Moving Experts, Inc.

02/02/11

Buyers Beware

by KarmaLA at Citysearch

I used the Moving Experts to transport items from Chicago to Los Angeles. Turns out they subcontracted my shipment to a company called Elite Moving & Storage. What did I get for my money, poor customer service, broken items, scratch and damaged furniture and missing boxes. What have they done to help locate my items, give me constant lies about some missing Manager named Joe. Since he can never be located I guess he is somewhere with my missing items. In any case. Beware of these people. If I had known they were going to subcontract my shipment I would have never done business with them.

Update: They sent me a telescope that belongs to someone else. I told them it wasn't mine but now they are insisting that it is. They are lairs and con-artists. I honestly believe these people stole my property and most likely sold it on ebay.

Please don't use this company.

01/19/11

Unethical Business Practices

by Tmac1722 at Citysearch

Working with the Moving Experts was a total disaster. My move from Los Angeles to Chicago was contracted out to a company called Elite Moving who upon looking at my 1 bedroom apartment, told me that the quote given by my Moving Expert "consultant" was completely wrong. After nearly double the expense that was quoted to me my apartment was packed.

I was forced to sign a waiver stating that I would not under any circumstances retract the payment on my credit card. I reluctantly signed the waiver and my goods were on their way to Chicago. Upon arrival at my apartment, the company created $650 of additional expenses which I had not signed for, and forced me to fax in a copy of my credit card to pay. They held my goods hostage for 3 hours on the truck until I paid and would not let my fiancé sign for me. Additionally, their employees were unable to provide documentation of legal status, which was a requirment for the condo association.

This was the most unprofessional organization I have ever worked with and would never recommend them to anyone. They overcharged me by nearly $3000, were rude, poorly managed and late on delivery.

Total failure, and when I asked to be elevated to a higher level of management, "Joe" was on vacation until the following week. Flat out terrible company.

01/17/11

Buyer Beware, these are brokers not movers

by KarmaLA at Citysearch

I used the Moving Experts to transport items from Chicago to Los Angeles. Turns out they subcontracted my shipment to a company called Elite Moving & Storage. What did I get for my money, poor customer service, broken items, scratch and damaged furniture and missing boxes. What have they done to help locate my items, give me constant lies about some missing Manager named Joe. Since he can never be located I guess he is somewhere with my missing items. In any case. Beware of these people. If I had known they were going to subcontract my shipment I would have never done business with them.

Most of the positive reviews on here are probably one of the scam artists at this company. Don't believe the hype.

09/27/10

Excellent Service

by sweetangelic2304 at Citysearch

I used The Moving Experts for my relocation & I was very happy with the service they provided me. They were upfront with their services & costs etc, although they were not the cheapest company out there but it was very well worth every penny spent. The movers were on time, professional, & my price did not change with them. I would definetly use them again & refer all my friends & family if they are ever in need for a out of state move. Thanks again Moving Experts!!!

08/16/10

If you are considering these guys, you should read...

by Cliff94587 at Citysearch

I want to share my experience with The Moving Experts Inc and Elite Moving Company. If you are looking for a moving company, you may want to read this.

We decided to use the Moving Experts for our move from San Francisco, CA to Seattle, WA, and I have regretted it ever since.

We were told that they would pick up our things in a 3 day window – which they did. The driver told my wife that we would get a call in a couple of days to let us know when our things would be delivered. We were told that the movers had 14 business days to deliver our things but “it never takes that long unless there is bad weather or something.” While we didn’t want to wait 3 weeks, we decided as a worse-case scenario, we could live with it.

With only a few days left in the 14 business day delivery window, I started to get concerned and called The Moving Experts Inc who told me my delivery had yet to be scheduled and that my belongings were still in their warehouse in Las Vegas, NV. Apparently, they were waiting to have a full truckload of stuff heading to Seattle before they scheduled my delivery.

When I inquired about the 14 business day delivery window we had been promised, they said they actually had 30 business days to deliver our things if we would just read the very small print on our contract…a contract that they had us sign when they picked up our things that was different than the original one we signed when we committed to using them.

It finally took over 20 business days – almost an entire month to move our things from San Francisco to Seattle – the reward for our patience? A broken entertainment center that is now unusable and a poker table that somehow went missing.

If you are searching for a moving company that is good, then I wish you luck and suggest you look elsewhere. The Moving Experts Inc and Elite Moving Company are not good. They are not honest. They are not dependable, and they are not worth your money. Look elsewhere – I hope you are able to avoid the trouble and stress that my wife and I had to endure in this company.